Document not created and/or repeated emails

[NS]

Has anyone else have the autocrat fail to run properly and like in our case, have a document not created?

What about several emails for the same document?

Does anyone have advice on how to solve one or both of these issues?

We have been experiencing the first for months and the second one just started to happen.

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Edmonton Public Schools, Centre for Education, 1 Kingsway NW, Edmonton AB T5H 4G9