Autocrat Emails going to SPAM

[Zachary Baudoin]

Hi,

All my autocrat emails are going to spam. I reached out to our help desk because I read about authenticating our domain as a sender. And they replied that autocrat failed our district's authentication test and autocrat would need to verify their SPF and DKIM settings.

Can anyone confirm this or have any insight into this issue?

Thanks!

[Joseph Schmidt]

See https://www.gleeda.net/articles/add-ons-and-workspace.  your answers are covered.

Joe Schmidt

https://www.youtube.com/c/JoeSchmidt

 GLUA...@gmail.com

New Visions Blog Entry - Joe Schmidt

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[Christian Ashby]

I am seeing the same issue. The domain's SPF is set up correctly, and DKIM / DMARC are failing because I think that Autocrat is sending emails a different way and not honouring the domain's DKIM / DMARC settings.

The issue is that Autocrat uses Google App Script to send emails. And without the DKIM private key for the domain, the App Script cannot send emails from the user domain without failing DKIM checks. The only option for Workspace users who have DKIM set up (correctly) is to use the anonymous send option (which is a different domain so should hopefully pass).

Useful ref: https://stackoverflow.com/questions/67944648/configuring-spf-dkim-dmarc-for-google-apps-script

Thanks

Christian.

[Zachary Baudoin]

Thank you for the replies! I used the tool in the article linked by @Joseph Schmidt and everything came back clean. But still have reports of emails going to spam and I get the unverified flag when I test it on myself.