Issues With Form Triggers Not Sending Emails When Autocrat Moved to G-Suite Email

[Braco Pobric]

Hi there,

The issue I have is that Autocrat does not send an email – pdf document out to users.  Merge works fine but the documents are not sent out.

Key

AMWRuYhGacqelNPZojFq95kqv1o/g8ybzdUAT9G7elOPsYI1eG8SGjLeZELr1W6g2Rh7OFdAWN20

I have 12 autocrat sheets that worked perfectly using my personal email @Gmail.com and still do.

I purchased G-Suite and now using my business email with G-Suite.

I copied all my files (sheets, forms and slides) to new Google Drive that belong now to my business email account.  Successfully Installed Autocrat application on my G-Suite.  

Trigger runs, Merge works, emails not sent out.

Would really appreciate help here.

Few point ..

1.    The spreadsheet and other files are not stored on a Team or Shared Drive.  They all stored on Google Drive under my G-Suite Google Account

2.    I followed multiple times steps recommended earlier.

§  Go to "Manage triggers" and check that the triggers you want are enabled
Then:

 

§  1. disable the trigger and click SAVE

§  2. enable it again and click SAVE (very important). 

§  3. After that, go to the job, turn on the time/ form trigger, click SAVE(very important).  

§  4. close Autocrat. re-open Autocrat, go to Manage Triggers page, make sure you can see the Trigger Owner info and My Triggers info.

 

With gratitude,

Braco

[SARA DILLON]

I am having the same issues.  Autocrat will send the email to my personal email address (junk folder, but still), but not to my work email in the G Suite.  Am interested to see if there's some help with this!

Thanks,

Sara 

[Amanda Smith]

Hello,

Others have reported that when they upgrade their Google accounts to a paid version of GSuite that they encounter this same issue.

We were told that Google spam filters are blocking triggered emails ( such as ones from Autocrat) on new Gmail addresses.

I recommend that you reach out to Google Support to raise the issue and see if they have any solutions.

Autocrat is successfully sending out the email, the issue is that Google is blocking the email from being received.

Best of luck and keep us posted on your progress with this issue, it will be greatly helpful to others who are in the same boat Thanks!