Server down?

[Melissa Wilson]

Is the Autocrat server currently down? I am trying to run a mail merge for an awards assembly we had to make virtual, and it keeps telling me a "server error occurred. Please wait a bit and try again." How long does something like this usually last? Thanks in advance for your help!

[Amanda Smith]

This message is usually connected to an interruption in internet service, a firewall preventing access to the network or most likely an overloaded Google server. Most of the time this issue should resolve itself, however, I am noticing the Google Down Detector showing a high rate of errors today which is likely to be connected to this issue. https://downdetector.com/status/google/

The only things I can suggest while we wait for the Google servers to regain stability would be to clear your cache & cookies, double-check the WiFi connection and try again while in a Chrome incognito window.

Thanks!

[Mike Simms]

Ive tried all morning, on two different documents, and it doesnt work.

[Andrew Wilkins]

Same here. Hoping that it will be back online soon.

[Cameron D'Antone]

It's been down for me for the last 10 hours too!

[Amanda Smith]

Hello all,

This message is usually connected to an interruption in internet service, a firewall preventing access to the network or most likely an overloaded Google server. Most of the time this issue should resolve itself, however, I am noticing the Google Down Detector showing a high rate of errors today and yesterday which is likely to be connected to this issue. https://downdetector.com/status/google/

The only things I can suggest while we wait for the Google servers to regain stability would be to clear your cache & cookies, double-check the WiFi connection and try again while in a Chrome incognito window.

Also, you can check the Google down detector to see if there seems to be a change in the this issue.

If I find any more information pertaining to this issue I will be sure to post it. Hang in there.

Thanks!

[Amanda Brubaker - CDHS]

Having the same issue this morning- Trigger not running on form submit. Tried to run manually and still hasn't worked. Has anyone had this issue resolve for them? Thanks!

[Tiffany Haynes]

I am having the same issue. Mines is not working. 

[Henry De Cock]

im having the same issue. Any solutions available?

Op woensdag 8 april 2020 16:12:39 UTC+2 schreef Melissa Wilson:

[Nadine Friebel]

Same here, really need a soution quick

Thank you

[Rodrigo Silva]

Hello.

I have the same problem, tested it via Gmail and Gsuite. It starts the trigger, but does not perform the task, does not merge and does not send files.

Any solution?

[Nevau Levanon]

Experiencing exactly the same issue as you. AutoCrat says "merge sequence started", and then gives the error: "Exception: We're sorry, a server error occurred. Please wait a bit and try again."

[Jim Burton]

I have a similar issue - not seeing a server error, but my merge jobs all show "Starting at .........."

[Rodrigo Silva]

Yes, Jim Burton, in my case same, only show "Starting at Tue Apr 14 2020 06:13:08 GMT-0400 (EDT)" and do nothing else after that ...

[Rodrigo Silva]

[Андрей Федотов]

im having the same issue.

вторник, 14 апреля 2020 г., 14:42:19 UTC+3 пользователь Rodrigo Silva написал:

[Sam Bern]

Yes having the same issue here as well.

[Jim Burton]

I not sure if it is the same issue as reported on 08/04, but there a number of users reporting failed autocrat jobs in this thread starting today.

My experience is that all my Autocrat jobs today are starting but not actually running. In the merge column, I see:

Starting at Tue Apr 14 2020 07:18:55 GMT-0400 (EDT)

and then nothing.

I had jobs run successfully on 13/03

Hoping for some hekp, as I say many users reporting the same issue today.

Thanks

Jim

[cobertura cornare]

Good morning,

I am having the same issue. Thanks in advance.

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[Henry Blanchard]

I'm having this issue for all my Autocrat jobs this morning as well. This time the issue appears to be more widespread than usual.

[Rodrigo Silva]

Does anyone from AutoCrat ever interact on the forum?

Do we have any status of this problem by AutoCrat itself?

Thanks in advance

Em quarta-feira, 8 de abril de 2020 11:12:39 UTC-3, Melissa Wilson escreveu:

[Kenneth McDermith]

Experiencing same issue from outside and inside of our firewall.+

On Wednesday, April 8, 2020 at 10:12:39 AM UTC-4, Melissa Wilson wrote:

[Amanda Smith]

Hello all,

Thank you for reporting this issue. Once again we are experiencing complications related to Google Server overload.

Autocrat runs on the Google platform and among many things uses triggers provided by Google to run all merge functions. 

If Google servers are overloaded and unable to run then this application will experience delays as a result.

We are monitoring the issue and reporting these occurrences to Google. The server error says to try again later, which indicates that you may have better luck running the merge at a different point in the day. Thank you for your patience & I will keep you posted if I hear of any updates!

[Joseph Schmidt]

Thanks, Amanda.

Don't forget to delete the Starting .... that is in the status column before you try to rerun your jobs.  Autocrat will not process a row with anything in the status column.

Joe Schmidt

 GLUA...@gmail.com

New Visions Blog Entry - Joe Schmidt

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[Ondrej Poláček]

I'm challenging similar issue today. When I try to run job or preview for first merge row ... error with server occur. It's disappointing for me, today I'm trying Autocrat for the first time, so I don't know where should be problem??? 

Dňa streda, 8. apríla 2020 16:12:39 UTC+2 Melissa Wilson napísal(a):

[Андрей Федотов]

It works!

среда, 8 апреля 2020 г., 17:12:39 UTC+3 пользователь Melissa Wilson написал:

[Amanda Brubaker - CDHS]

Im back up! I deleted the "starting at..." field and then manually ran and it worked.

[Amanda Smith]

Wonderful. Thank you so much for the update!!!!
Glad to hear you are no longer seeing this error.

Fingers crossed the server capacity is handled by Google to prevent this issue from reoccurring again. 

[W.P. White]

For my part I've got a pretty good picture of the hiccup in my data as I can see when it went down and came back up so I can rerun those, but I found out about the hiccup from the folks who were expecting those jobs, which was not great... One thing that might be kind of nice for a future feature would be a setting when we setup a job to have a checkbox where if you all have downtime for an unexpected glitch or google server issue or something we could get an email to an address we specify so we know to let folks know on our end that things are down. I imagine not everyone would want that for all cases so by default it could be set to off, but for some projects that would be really nice to know when autocrat is down. Might be a nice way to turn an unfortunate event into a nice feature. 

[Andrea Osborne]

I am having the smae issue. 

[Sven Järgenstedt]

I guess this is the same problem: For me the addon autocrat just loading and nerer passas this phase. Is it the same problem?

Sven

[David Anton Hidalgo]

Yes I think that yes. When I lunch addons, autocrat loading and finaly show this message drive.google.com refused to connect.

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[Marc Furberg]

hi all, for me i have this message, is this the same issue ?

Bloqué par la politique X-Frame-Options

Une erreur est survenue pendant une connexion à drive.google.com.

Firefox a empêché le chargement de cette page dans ce contexte car la politique X-Frame-Options de la page ne l’autorise pas.

[Natalie Franzi]

I am receiving the above error. Is anyone else getting that or could offer help?

On Wednesday, April 8, 2020 at 10:12:39 AM UTC-4, Melissa Wilson wrote:

[Madhuri Patil]

Is autocrat not working now.