error "The Documents service could not access the document with ID..."

kir...@franklinschools.org

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Tiphaine Maurice

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Sep 28, 2023, 10:23:57 AM9/28/23

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There is text, table and logo in my template.

I just take text from my 17 columns, and put them into the template.

It works when I run multiple mode. So I guess it is not my template...

The step blocks to "Running Job Creation XXXX 8 of 8 rows appended", then it crash.

"This should not been taking so long..."

"The Documents service could not access the document with ID..."

So, I am far from 300 rows, and it already blocks.

In my sheet in the column "Document Merge Status - Creation XXXXX", I just have: Starting at Thu Sep 28 2023 10:06:12 GMT-0400 (EDT)

A temporary Google Doc is created in my drive called Sep 28 2023 4:06 PM - XXXXX Generation

All the fields are empty, there is just one page instead of 8.

Douglas Kirby

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Sep 28, 2023, 10:27:10 AM9/28/23

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Just my 2 cents.

Sounds like it could be a permissions issue with either the Template or the folder that it is going into.

Doug Kirby

01000100 01101111 01110101 01100111

ISD

317-346-8717

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Tiphaine Maurice

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Sep 28, 2023, 10:29:41 AM9/28/23

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Why there would be a permission issue in Single mode, and not in Multiple mode?

And it is not a new job, it works for months.

Joseph Schmidt

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Sep 28, 2023, 10:45:40 AM9/28/23

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So, does it run in multiple output mode? I don't know how Google allocates resources. I think others have had this issue before.

We could discuss the issue or choose to use an option that works. Single output mode has had issues for many years.

I'm not aware of any change a user can make to fix the problem. Keeping the template as simple as possible is all that I can suggest. Also, make the output be a document.

When I have some time, I will run my test with a more complex template.

Joe Schmidt

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VdC Ev

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Sep 29, 2023, 7:21:50 AM9/29/23

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Hello everyone!
The same thing is happening to me as to Tiphaine. It's the same error, and it's also happening to me since the same date. I have also been working with this template for a long time, and with other similar ones for years.

I have tried the multiple output mode and it has worked for me, although excessively slow. At least it's a good solution.

It seems to me that it is an error in the script that executes autocrat to send the template with the data to the destination folder. But it only happens in single output mode.

My template contains a logo, and also a table. But I have always used the same template with excellent results.

It's a great tool, can you fix it?

thank you so much!

Joseph Schmidt

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Sep 29, 2023, 8:16:10 AM9/29/23

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Since it is running slow in multiple output mode, I wonder if that is why you are getting the error when running single output mode. I ran over 300 rows yesterday and it was very quick.

I suspect a Google resources issue. I don't believe there is an issue with the script. This has happened before.

Joe Schmidt

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VdC Ev

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Sep 29, 2023, 8:26:53 AM9/29/23

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thanksJoe
And can you think of anything I can do?

Joseph Schmidt

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Sep 29, 2023, 9:06:44 AM9/29/23

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I would start by eliminating the logo. There are so many things that can slow down the process that it is difficult to say without seeing the spreadsheet and template.

If the merge runs quicker without the logo, and the ultimate goal is to print the output; Try printing the logo on the paper used to print. Much like the old days of preprinted stationery.

Joe Schmidt

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Julie-Marie Brown

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Oct 12, 2023, 8:28:07 PM10/12/23

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I had the precise same problem for the last few days. I have changed nothing yet suddenly Autocrat does not think I have access to my own drive or template. I checked both and permissions and "owner" are all the same as before. Mine. Desperately need help.

Joseph Schmidt

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Oct 12, 2023, 10:35:30 PM10/12/23

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Can you delete the merge and recreate it? Make sure to use the exact same title and the four columns should stay the same.

Autocrat doesn't work with Shared drives but I'm thinking you are using your drive.

Joe Schmidt

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Jon Barnes

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Oct 13, 2023, 8:35:37 AM10/13/23

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I believe I know what the problem is and contacted the only email for Autocrat I could find. They proceeded to tell me to make sure the file wasn't in a shared drive instead of taking this seriously. My suggestion is to find another app. This is a problem with Third-Party access which Google changed recently. It broke for all our users who use Autocrat. From testing, if you use a personal @gmail domain there is no change here. If you use a Google Domain which now requires third-party access settings then this is likely broken from our testing. I believe this has to do with the app being on Google Marketplace which is treated differently from other non-Marketplace third-party apps. For example, I can configure non-marketplace apps and now tell these apps which data they are allowed to see in my Google Domain. In the third-party domain setting area you can see that the marketplace apps are pre-trusted but not configured. I believe because Google sees these are not configured they now lack the access to see your drive and sheet files. My context for proof was testing a Gmail domain that doesn't have the third-party settings attached to the accounts and Autocrat continues to work.

Both Google and Autocrat have their heads in the sand. So best of luck. I still haven't seen a reply from either where they are actually committing to look into the issue. Google said it was third-party and refused to help despite it possibly being a bug. Autocrat hasn't emailed me back beyond the first generic look in this support area for help.

Joseph Schmidt

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Oct 13, 2023, 1:56:18 PM10/13/23

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I'm just a volunteer. I tested in my test domain and my personal account and Autocrat runs fine. I know a security change is coming but I don't think it is here yet.

Have you been able to check with your workplace administrator? There may be a setting that needs to be changed.

It seems to me that if it was a general issue, there would be a lot more people asking for a fix. It is in the settings somewhere.

You may find some helpful information at https://www.certifyem.com/help-center.

Joe Schmidt