autocrat doesnt load

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Ansul Madhvani

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Feb 8, 2023, 5:13:28 AM2/8/23

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Thanks Joe

Here is a screenshot

In the past, it'd show a larger menu than just Help

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autocrat.jpg

Joseph Schmidt

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Feb 8, 2023, 9:35:07 AM2/8/23

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Try a different computer.

Try setting up a small test in a new spreadsheet and see if Autocrat works.

If it works in a new spreadsheet, your quickest fix might be to create a new spreadsheet and copy the data from the spreadsheet that isn't working.

Before you start over, you might want to see if restoring a previous version fixes the problem.

I can't think of anything else to try.

Joe Schmidt

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Mike Senior

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Feb 8, 2023, 10:38:28 AM2/8/23

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Have you tried what poster Cendicol suggested (in Spanish) earlier in this thread? Clear your (browser) history, close your browser, log in. Open the sheet file again and you're done. AutoCrat working again.

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Julie Craig

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Feb 8, 2023, 11:47:46 AM2/8/23

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It works fine for GSE (education emails) but not for other email addresses. Is this new to Autocrat? The rows say they are running fine, what do browser history and closing browsers have to do with it? I have done all that, just curious.

Thank you,

Julie

Joseph Schmidt

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Feb 9, 2023, 10:00:29 AM2/9/23

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It sounds like you have a different problem than the program not loading.

It is probably a setting in Workplace. You need to contact your IT folks. See https://www.certifyem.com/help-center.

Joe Schmidt

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Ansul Madhvani

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Feb 9, 2023, 12:51:00 PM2/9/23

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mseni

Many thanks for translating Cendicol's message. I decided to first try with keeping just 3 months of Chrome & youtube history, and voila, it worked. So muchas gracias Cendricol.

Ansul

Joseph Schmidt

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Feb 10, 2023, 4:21:03 PM2/10/23

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Did you look at the suggestions that others have made?

Make sure you are signed onto only one account.

Joe Schmidt