Sony Verification Code Text
Manric Hock
Hi! I had the same problem with not getting verification texts but as it went on I started to realize that I was not getting any SMS at all. I was getting messages from iMessages, so only other Apple users who were using iMessages were actually able to send me anything that I thought was a text message. To fix it I called Verizon and they walked me through the settings. So what you have to do is you go to settings, Messages, enable iMessages, then under that, Send & Receive, And make sure that only your phone number has a checkmark next to it. Both my email address and my phone number had checkmarks, And for whatever reason that broke my ability to receive SMS on my phone. Maybe you've got some other kind of problem but maybe this will help you.
Reach out to your service provider, they will send a refresh hit to your phone, once hit is sent you will need to restart your device.... problem soled after phone reboots. There is nothing in settings on your iPhone to resolved this issue, it's all network related.
I was able to solve the problem by following those steps and also deleting all of the old SMS texts in my messages. There were tons of spam texts and after I deleted them all I was able to receive SMS messages again.
If you're using a social media account to create a My Sony account, you may need to verify your identity first (e.g. a code sent to your mobile phone). The page will automatically refresh and you'll be prompted to complete your registration.
Your My Sony account and email address are linked to a specific country. If you attempt to log in from a region other than the one your account is linked to (e.g. You have a Belgian My Sony account but are using the UK site), you'll be given the option to stay on the current page or go to the country website where your email address is registered.
To add an extra layer of security, you can choose to receive a verification code via text message or an authenticator app while logging in to your My Sony account. You can change this setting anytime by following these steps:
If you have an existing account with a different Sony service, you can log in to My Sony with your other account details. You'll then receive a prompted message asking you to upgrade your account. You might have to provide some additional information before completing the upgrade. Vice versa, once you've created a My Sony account, you can use your sign-in details to log in to other Sony Services.
Note: Your linked account(s) for other Sony group services won't automatically close as they are managed by different Sony group companies. If you also wish to close these accounts, you'll need to contact the relevant Sony group company separately.
To submit an Individual Rights Request, go to the Contact Us section of the Privacy Policy page and click the first link to access the online web form. You'll need to submit your request via this portal to ensure we can verify your identity and the validity of your request.
One last call solved this same problem for me in 5 minutes. I probably tried 40 different things from the Internet, talked to six different Verizon agents, tried a new iPhone 12, And then tried all Internet suggestions again, all over a two month period. Once I called the direct line given above and chose option 6 for escalation the agent solved my problem. My issue was not that the short message code capability was turned off. He indicated that he needed to do a sync of my data on their end. I do not know what this means but he indicated that a piece of data was corrupted in one location on their system. Once he completed the sync my phone and all verification messages were working within three minutes. I hope this save someone else 2 months of frustration.
All I can say is ditto. I was struggling to find a solution to this problem. I mentioned the "short code CA tool" to the escalation team agent, and he went about doing something on his end. After restarting my phone and getting a call back, everything works as it should. Took about 10 minutes; very quick and easy. Thanks for the tip!
@cspangle, thanks so much for posting this. I did exactly what you outlined and I was up and running in no time. The key is that they must enable short messaging on your phone. Changing phones, OS upgrades, even changes to your plan can leave this feature out.
In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to start a new conversation on the most relevant board. Thanks!
call in to TMO or contact their T-Force team via Facebook or Twitter and have them add on short code to your line..those verification texts are sent as short code texts and it isnt something that is auto added to everyones accounts..only by request.
I am having the same issue but this has been in the past day. And I spoke to T-mobile and they said that the short codes are enabled on my account. Help! IG threatens to disable my account, and it is a source of income for me. I have been racking my brain over the this for the past 15 hours with no help from IG.
I am having the same issues.
I am able to get OTP codes for sites in USA but NOT for some international travel websites, I am unable to get OTP from international sites.
I recently switched from Verizon to T-Mobile. It was not an issue with Verizon.
I am in despair. I have had T Mobile for 14 days & been on help lines with Apple and T Mobile for 6 hours and still cannot receive OTPs sent from non-US (Italian) sources. I switched to TMobile because of their vaunted international plans and my upcoming trip to Italy. Apple assures me this is a known problem with TMobile, which no one at T Mobile acknowledges. If it is not fixed today I am changing carriers.
welcome to the wild world of Apple and their weirdness lol. it happens often enough that a Android fanboy like myself can actually remember theres certain steps that must be made with icloud at times to fix things.
Switched from another carrier and now having trouble for months NOT receiving OTP on my Samsung. Wife receives her otp on iphone with no issue. Months of discussion with TM Facebook who say everything is fine on their end! Samsung suggested another SIM card which I will try next-
Okay so I have 2 factor authentication on my account. For some reason I had to sign back into my PlayStation App, when it asked me to enter the code Sony have sent me the text message didn't say Sony and said this instead,
If the code arrived immediately at the time you were expecting it, that's a good sign. I've got 2FA turned on for all of my accounts wherever possible, and the verification codes always arrive from a nameless number.
Thanks for all responses guys. I was worried it was a scammer or hacker trying to access my account and they were trying to get me to type 2FA code so they could gain access. The reason for my worries was because the message on my phone about 2FA is from random numbers and it doesn't say Sony.
Are you keeping the original screen open when you go retrieve the code? You have to leave it open and use a second window or second tab to go to get your email. Or you could retrieve the email using your phone. If you close that first screen, it resets everything, and the code will be seen as expired.
Ok ... open the email in a separate window before you ask for the code ... then keep the TT window open and switch windows to get the code then come back and enter it .... you just have to toggle between the windows or tabs depending on how you set it up. OR have the code sent to your phone by text.
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