raynneyl wardleigh elysha
Yamila Comejo
Netflix still works absolutely fine on devices with a direct wired connection to the modem (i.e. my desktop computer) and Netflix stills works fine on devices with a WiFi connection to the modem (2 mobiles phones, a Microsoft Surface tablet).
However on a Sony Android television, a Sony UHD BluRay player, and an Oppo BluRay player, Netflix now gives error NW-2-5 when these devices are connected through the Netgear GS108 switch. (All their other network functions and diagnostics appear to be fine).
If connect the television or either disc player directly to the cable modem, bypassing the GS108 switch, Netflix works fine again.
I'm baffled as to why the Netgear switch has stopped working with Netflix, anyone have any suggestions? (I don't think it has anything that can be configured!)
I have tried switching everything off and back on again, of course
> [...] any devices that are connected to my cable modem [...]
Not a very detailed description of anything. What is your "my cable
modem"? Is it a modem, or a modem+router?
> [...] when these devices are connected through the Netgear GS108
> switch. [...]
"when these devices are connected" _to_ _what_ "through the Netgear
GS108 switch"?
What, exactly, is connected to what, exactly? (Hint: If a device has
multiple Ethernet ports, then "connected to device" is not enough
detail.)
If your (unspecified) "my cable modem" is a modem (not a
modem+router), then you can expect trouble if you connect multiple
devices to it through a network switch. Your (unspecified) cable-TV ISP
service probably allows you one public IP address, which will be granted
to the first of your gizmos which they see. After that, there'll be a
fight over that one address, leaving all but one device unsatisfied.
If your (unspecified) "my cable modem" is a modem+router, then you
should be able to connect many devices to it through a network switch.
> I have tried switching everything off and back on again, [...]
Swell. What _is_ "everything"?
Yeah, but everything worked fine for months until last week. (Which suggests either my ISP pushed out some firmware or config change, I guess, or Netflix changed something at their end...) On the admin dashboard page for the modem, I can see all four devices have been assigned a unique IPv4 address by DHCP.
But also: the ZTE modem, the Netgear GS108 switch, a NAS, my desktop PC, two mobile phones, a Kindle, a television, two BluRay players and a home cinema amp. All of which, when powered back up in a sensible order, appeared to obtain connectivity fine, except that Netflix wouldn't work on the ones going through the GS108 switch.
Hopefully those of you out there can help find a solution to this. I have two Roku stick, one of which functions without issue (Streaming Stick 4k), but unfortunately I'm having problems with the Roku Express.
My Roku Express connects to Netflix without issue, however, it will connect to any other streaming service reliably. I ended up performing a reset of the router and the Roku Express stick, after which it connected to Prime once but since its last use it is now failing to connect. Prime reports error code 0.28 and other services simply fail to initialise/connect.
I've attempted a factory reset of the Roku Express but this hasn't made any noticeable difference. I have various other devices connected to the router including the other Roku stick, PC, mobile phone etc.
We appreciate your report about this playback issue you're experiencing, and we'd like to know more about it. Could you tell us if you've been able to use this before without seeing these issues happening? How far is this device from your router? We would also suggest connecting your device to an alternative network, like a mobile hotspot, to see if that makes a difference.
The Roku box is in the room adjacent to the router. I tested the alternate wifi connection point available and this made no difference and I also tested using the suggested mobile phone hotspot but again, no difference.
If it's of any relevance, when the Roku box starts up it doesn't have the same advertisements/banners I see on the other box within the house prior to obtaining a connection to the network. I've also noticed that the only time the banners populate are on the three occasions I've successfully connected to services other than Netflix.
I have managed to perform firmware updates to both the Roku Express box and my router, however, this issue still persists. The only way I have found as a work around is to perform a Network Connection Reset whenever I wish to use one of the affected services.
@RokuEuniceL - I ensure to keep my devices up to date, however, as per your instruction I checked for updates and I am running the latest version. I have also swapped over my device so that it is powered via a wall socket (first time I've heard of this advice for your devices) and it has made no difference.
I am trying to build a video streaming platform and I need to implement a limited devices login feature just like netflix. I have seen some people using node device detector to get the device type from the useragent, but I don't think this is a good solution since the user agent can be faked. Please any ideas on how to effectively implement this?
We've installed the Deco P7 system in our home today, replacing two older routers. Everything works fine out of the box: Youtube, Twitch etc. But Netflix refuses to connect on phones, tablets and computers. We can't even open the Netflix website. Only when I set up a VPN connection can we get through. I have tried turning off the Anti-Virus options in the app to see if that somehow blocks it, but it doesn't help.
Edit: Changed a bunch of things, including switching to AP mode and turning off 5Ghz. Nothing helped. Put everything back the way it was and suddenly Netflix works. A mystery to me and quite annoying as I have no idea what originally caused this.
Edit2: As the Deco works with its own DHCP pool (and things like cameras, NAS etc were originally set to 192.168.1.xxx in our network) I tried changing it to AP mode again so I could use our base IP pool. Netflix stopped working on all devices immediately again and I for the life of me cannot make any sense of this. Changed the system back to Router mode again and we are back in business with Netflix. Ended up putting all our network devices in TP Link's IP pool now so everything at least works again.
If anybody can see any logic to the Netflix situation (again: both app and URL are blocked), then I would very much appreciate input. Completely unrelated probably but also annoying: my son is reporting significantly slower connections in his online games and more lag on his wired (!) connection. In the old situation he would be gaming around 20/25ms, but now it is close to 40ms with occassional spikes.
Something must have been issuing DHCP address when in AP mode? Another router? What is being handed out for DNS? Sometimes ISPs who are caching/colocating streaming services like Netflix will block other sources of the same data and non-local DNS servers can cause geolocation to give you the wrong service as local. Rare and obscure, but possible....
Yes, I do. We have a modem that is provided by our ISP, which is the main access point for our fiber optic network. Wifi is turned off on this. It has IP address 192.168.1.1 and issues DHCP addresses to the network in the 192.168.1.xxx range. In the old situation I had two separate routers (an Asus on the ground floor and a Linksys on the second floor) set up in bridge mode. They were both connected via wire to the base modem. Anything connected to them or to the base modem via a switch was issued a 192.168.1.xxx address.
When I purchased the Deco system I removed the two wireless routers and replaced them by the Deco system. First I tried to use it in AP mode, as that seemed like the best fit and easiest transitation. It did indeed distribute addresses in the 192.168.1.xxx range, but as described above Netflix did not work. Switching to normal mode makes the Deco dsitribute addresses from the 192.168.68.xxx pool, so indeed a second pool and not ideal.
Perhaps worth mentioning at this point two things I find strange: 1) I can't reach the base modem anymore through my browser, neither in AP nor in normal Deco mode. I really should try hooking my laptop up directly to the modem but it is difficult to reach and does not seem to be the bottle neck at the moment. 2) Any devices that are wire connected to our network are issues addresses from the 68-pool, so by Deco's DHCP-service. Is that normal when for instance the laptop and closest deco are both connected to a switch that is directly wire connected to the base modem?
That sounds ideal, but I can't seem to get this working. In the app if I look at DHCP settings then I cannot change the IP-range to the 192.168.1.xxx range. Anything in that range I enter results in 'invalid start IP' or 'invalid end IP'. If I go the the LAN IP settings and try this, then it says that 'the LAN IP address and WAN IP address cannot be in the same subnet'. I am no networking specialist though, so perhaps I am trying the wrong things here.
Sometimes ISPs who are caching/colocating streaming services like Netflix will block other sources of the same data and non-local DNS servers can cause geolocation to give you the wrong service as local. Rare and obscure, but possible....
In the old situation we never had any problems connecting to Netflix, so I don't see why a different wireless router would have such an impact on this. It was not only the app that wasn't functioning, but we could not reach the website either.
EDIT: Okay, the fact that the base modem could not be reached kept bothering me. I had reset that one twice before, but this morning dug it out and made a direct wired connection with my laptop. Strangely enough now I couldn't reach Netflix through there (I had disconnected all other wires going into our system) while it was working through wireless minutes before. And I could still not approach the base modem's user interface. So both those things did seem to point to a problem with the base modem. I gave it another hard reset (third time though), and after rebooting I could finally approach it through 192.168.1.1. I then hooked the rest of the system back up, changed Deco to AP mode and everything - including Netflix - is now working fine.
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