In place OS upgrades and SCCM client

[Heaton, Joseph@Wildlife]

So, we have done a few in-place upgrades from 2012R2 to 2019.  After the upgrades, I’ve had to uninstall/reinstall the SCCM client.  Is this normal? Should we be putting in a step prior to upgrade to uninstall the client?

 

Thanks,

 

Joe Heaton

Managed Services and Operational Support Unit

Information Technology Operations Branch

Data and Technology Division

CA Department of Fish and Wildlife

1700 9^th Street, 3^rd Floor

Sacramento, CA 95811

Phone: 916-919-5816

 

[Michael B. Smith]

I’m not a SC guru, but I’ve experienced the same. I just go ahead and uninstall it ahead of time.

 

Thanks.

 

Regards,

Michael B. Smith

Managing Consultant

Smith Consulting, LLC

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[Heaton, Joseph@Wildlife]

That’s the conclusion I have now come to as well.  Thanks for the sanity check.

 

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[Brian Illner]

We experience the same here. Its already been added to the checklist for in-place upgrades for us.

 

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[Heaton, Joseph@Wildlife]

So far, I’ve also had to run the MicrosoftPolicyPlatformSetup.msi to do a Repair, before the client is successfully installed.

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[Heaton, Joseph@Wildlife]

I’ve noticed today that the servers we did in-place upgrades from 2012/2012R2 to 2019, aren’t getting AV definition updates. But, if I go into Windows Security settings on the server, and look at Virus & threat protection updates, it shows the date of the upgrade, but says the definitions are up to date. 

 

This particular server is not allowed to go outbound to the internet, so is reliant on MCM for updates.  MCM doesn’t show any issues with the client. EndpointProtectionAgent.log shows no errors, and this:

“start to send State Message with topic type = 2001, state id = 3, and error code = 0x00000000”

 

I’m also not seeing any errors in ExternalEventAgent.log

 

I did find a link to a manual download of the latest definitions, and have applied it, but I still want to figure out why I’m not seeing AVAM updates in ccmcache on any of the upgraded servers.

.
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[Heaton, Joseph@Wildlife]

So, I’ve been looking at this issue, and it looks to be more widespread than I first thought. For AV updates, I have an ADR that was setup when Config Mgr was first setup here. It’s been working fine all this time.  I was getting AM updates in my ccmcache at least once a day. July 19 is the last day I see any in my ccmcache.  Of course, we have alternate sources setup for clients to get updates, so no one is “too” far out of compliance, but this is bugging me. Nothing changed with the ADR. The search criteria on the Software Updates tab is the same as always:

The deployment package has current updates in it, I verified with ruleengine.log that new updates are being downloaded and added to the deployment.

 

Anyone have any other ideas for troubleshooting this?

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