WUAUSERV stuck at "Stopping" on Win 2019

[Mike Leone]

I have a Win 2019 server, and I am seeing event ID 10029 "The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop." Additionally, the "Windows Update" service is shown stuck at "Stopping". 

None of my searches seem applicable - I've seen recommendations to uninstall the Veeam Agent (which I don't have), and others say to re-install the update agent (which is applicable to Win 7/8/2012, not 2019).

https://docs.microsoft.com/en-us/answers/questions/170252/frequent-distributeddcom-event-id-10029-and-10010.html

This recommends uninstalling Google Chrome, which I also don't have. :-) I'm also not seeing any 10010 errors.

Anyone have any pointers or directions to go next? I seem to be unique in that I don't have any other conditions. :-)

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Mike. Leone, <mailto:tur...@mike-leone.com>

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[Erno, Cynthia M (ITS)]

The link I’m posting is really old but it was almost identical to your description:

https://community.spiceworks.com/topic/2080889-windows-update-service-hangs-on-stopping-2016-server

 

Based on what they found above – look for something that might be pulling or conflicting with windows update.

 

Maybe do a rename of the softwaredistribution folder?

(You’d probably have to do a reboot first then properly stop the service before the rename.)

 

Hope that helps a little.

 

Cynthia Erno

 

 

From: ntsys...@googlegroups.com <ntsys...@googlegroups.com> On Behalf Of Mike Leone
Sent: Wednesday, January 26, 2022 10:10 AM
To: NTSysAdmin <ntsys...@googlegroups.com>
Subject: [ntsysadmin] WUAUSERV stuck at "Stopping" on Win 2019

 

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[Mike Leone]

I did see that link. And my usual fix for WU problems does include deleting the Software Distribution folder (after stopping the service), along with refreshing the kerberos tickets (to refresh group membership, which drives my GPO settings for updates), and forcing a GPUPDATE (to make sure it gets the settings to point to WSUS, etc). And then resetting the entry in WSUS (WUAUCLT /resetauthorization /detectnow)

I'll see if I can schedule a reboot for this server, and run that again. Hopefully I can stop the service ...

I tried the other standard fixes for service not starting (i.e., adding LOCAL SERVICE to the permissions of the APPID, but it said I couldn't do that, I didn't have permission (even though I was local administrator).

Thanks

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[Mike Leone]

I was able to reboot it, and afterwards I lived in, I was able to stop the service, deleted the folder, and the other test strips. So far it all looks ok again.

Thanks!

[Erno, Cynthia M (ITS)]

😊

Your welcome.

 

Cynthia Erno

 

 

From: ntsys...@googlegroups.com <ntsys...@googlegroups.com> On Behalf Of Mike Leone
Sent: Wednesday, January 26, 2022 2:03 PM
To: NTSysAdmin <ntsys...@googlegroups.com>
Subject: [ntsysadmin] Re: WUAUSERV stuck at "Stopping" on Win 2019

 

ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.

 

I was able to reboot it, and afterwards I lived in, I was able to stop the service, deleted the folder, and the other test strips. So far it all looks ok again.

 

Thanks!

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