Issues accessing or using Microsoft 365 services in the North America region.

[Brian Illner]

Issues accessing or using Microsoft 365 services in the North America region.

 

Issue ID: MO1437424

Affected services: Microsoft 365 suite

Status: Service degradation

Issue type: Incident

Start time: Jul 23, 2026, 11:06 AM EDT

 

User impact

We don't have detail on impact yet. We're seeing an increase in user reported issues above our alerting threshold.

 

Scope of impact

Users accessing Microsoft 365 services through affected network paths in the North America region may be impacted.

 

 

Current status

Jul 23, 2026, 11:44 AM EDT

We are continuing our investigation and are reviewing recent changes for potential correlation while we analyze service telemetry and available diagnostic data.

Next update by:

Jul 23, 2026, 1:00 PM EDT

 

BRIAN ILLNER  |  Senior Systems Administrator ​​​​​ 864.250.9227 Office   Brian....@canal-ins.com 864.679.2537 Fax Canal Insurance Company 101 N. Main Street, Suite 400 Greenville, SC 29601 WARNING:  As the information in this transmittal (including attachments, if any) may contain confidential, proprietary, or business trade secret information, it should only be reviewed by those who are the intended recipients.  Unless you are an intended recipient, any review, use, disclosure, distribution or copying of this transmittal (or any attachments) is strictly prohibited.   If you have received this transmittal in error, please notify me immediately by reply email and destroy all copies of the transmittal.  While Canal believes this transmittal to be free of virus or other defect, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Canal (or its subsidiaries and affiliates) for any loss or damage arising therefrom.