ntl and BT line subscribers
David W Allen
<g4...@lineone.netnospam> writes
>No,
>
> you got me I must be thick, I still don't see your problem. I have just
>last week updated to ntl dialup internet to ntl home including broadband, I
>was on ntl world via my bt line prior to this, at £15 per month, they
>installed the cable/line etcI set up the account and they just changed over
>the name of the account and email stuff. If live in a NTL cable area and the
>cable has been put into your street then if you pay for it you get it, or
>are you not in a cable area, if so I think I understand.
>
>
You got it. I receive ntl standard dial-up via my BT line since I was a
Cable & Wireless customer who, from memory, were taken over by ntl. So,
I qualified for their standard non cable service.
All I wanted to do was to ascertain whether ntl had any plans to go ADSL
for customers who originally signed up for their service to include a
"free" Internet connection providing voice calls totalled a minimum of
15 UKP each month.
I am therefore, not in a cabled area, and since I was quite content with
the ntl service I have been receiving now for two or more years, as a
satisfied customer who now wished to go broadband, did not want to leave
unless it was technically necessary. As it happens I left Demon to join
ntl and I am now going back to them - even got my old email address
again!
--
David W Allen
Internet: http://www.oakleyvillage.co.uk
Email: david...@ntlworld.com
Outgoing mail scanned for viruses by Norton AntiVirus 2003
Howard Harris
<david...@ntlworld.com> wrote:
>In message <9k97uu885dnjobhj1...@4ax.com>, Trev Dowle
><trevor...@remove.hotmail.com> writes
>>On Mon, 25 Nov 2002 23:55:13 +0000, David W Allen
>><david...@ntlworld.com> wrote:
>>
>>>I transferred to ntl from Demon Internet about 2 years ago, since their
>>>offer (at that time) seemed to be more than generous. Spend 10UKP a
>>>month on voice calls and your Internet would be free. Now it's 15UKP
>>>each month.
>
>>>I have just read the post concerning the "new" team at ntlworld and
>>>wonder if there is anything on their agenda to allow those of us who
>>>subscribe to ntl using a BT line, to connect to ntl broadband without
>>>having to migrate to another ISP. It is sad to have to report that I was
>>>informed by customer service that there were no plans for the likes of
>>>us, so, I am going back to Demon, with whom I had no argument other than
>>>the financial one.
>>>
>>>....
>>I am on the same service as yourself, but I didn;t see the post
>>you refer to. have you got a copy of it still that you could
>>re-post please...?
>>
>>
>Sorry - it has been expired from my system. I read it in one of the ntl
>NG's, but for the life of me can't remember which one.
I think this is the post you mean:
begin copy of post (header trimmed):
----------------------------------------------------------------
From: Far Canal <me...@privacy.net>
Newsgroups: ntl.feedback.general,ntl.support.dial-up
Subject: Re: Very poor service
Message-ID: <MeoD9.932$fX5....@news13-win.server.ntlworld.com>
Date: Fri, 22 Nov 2002 11:08:18 -0000
vg4cysss7001 scribbled..
> I read a post yesterday (on another newsgroup?) that quoted an article
> apparently posted at nthellworld, which stated that the relevant ntl:
> department has a new boss who has an improvement programme expected to
> be completed by March, 2003.
You mean this ......
+++++++
In terms of a Major-Domo that would be me, and I guess now is as good
a
time as any to describe my new role at ntl. Just to reveal the (not
too
secret) identity of Draig Goch - my name is Justin Leese and I am the
Internet Technical Director for ntlHome.
For a long time there has been no single technical owner for ntlWorld.
The Managing Director of ntlHome (Aizad Hussain) has asked me to join
the board of ntlHome with overall technical responsibility and
accountability for ntlWorld.
I have officially been in the role for about four weeks now - and have
been spending the time understanding how big the challenge is and
starting to put my management team in place.
That stage of the process is now complete and in the past few weeks I
have:
(1) Recruited Andy Carroll as Head of Service Management for ntlWorld
(2) Hired Carole Bayliss from AOL as the new Director for the Swansea
Technical Support Bureau.
(3) I have also put in place Tim Carman as my Director of Architecture
(4) Appointed Andrew Richardson as my Director of Development and Test
(5) Appointed Dominic Forrest as my Director of Infrastructure and
Operations.
We bring a wealth of experience with us from companies such as Demon
Internet, Thus, Cable & Wireless, AOL, Telewest, ScottishPower, Laing,
Wang, EDS and the British Army. We also represent, for the first time,
a single focused team with technical ownership for ntlWorld.
We are constructing a detailed Service Improvement plan which will
address stabilisation of a number of key areas:-
a) Registration / Autoreg stability
b) Stability of POP/Web/SMTP mail
c) Capacity on the USENET news service
d) Stability of the backoffice customer management/billing system
e) Stability of the systems used by Swansea
We will be stengthening the internal Servicel Level Agreements that we
have for supply of IP network services, DHCP, DNS and Cache services
from our ntlNetworks Division.
We will be putting a great deal of focus into what we can do to
improve
our overall customer service - both in terms of reduced fault rates,
and support over the telephone/email/newsgroups etc.
There are a number of issues that need resolving, some of them can be
fixed quickly and some of them will take investment, planning and time
to implement. Our aim is to have a significant improvement in service
levels by the end of March 2003.
I look forward to the continued support of the contributors to
ntlHellworld - and pointers as to what we are doing right/wrong.
Regards,
Justin Leese, aka Draig
----------------------------------------------
end copy of post
--
Howard
hharris at netcomuk dot co dot uk
radioham
to Broadband. If you have a dial up account you just change it over in the
setup, no difference if you were on dialup via bt or ntl, if you had a
x...@ntlworld.com what is the problem, or have I not seen your point ?
David Nutter
"David W Allen" <david...@ntlworld.com> wrote in message
news:Irvp0mCh...@ntlworld.com...
> I have just read the post concerning the "new" team at ntlworld and
> wonder if there is anything on their agenda to allow those of us who
> subscribe to ntl using a BT line, to connect to ntl broadband without
> having to migrate to another ISP. It is sad to have to report that I was
> informed by customer service that there were no plans for the likes of
> us, so, I am going back to Demon, with whom I had no argument other than
> the financial one.
Are ntl: cable services available in your area? If not, you can't have
broadband, period. Go to this page
http://sales.ntl.com/index.jsp?cust=ntlhome_intbroadband
and enter your postcode, see what it says.
nogger.
David W Allen
offer (at that time) seemed to be more than generous. Spend 10UKP a
month on voice calls and your Internet would be free. Now it's 15UKP
each month.
- has been excellent, though like many other subscribers, I have been
less than enamoured recently with connections to the News servers.
I have just read the post concerning the "new" team at ntlworld and
wonder if there is anything on their agenda to allow those of us who
subscribe to ntl using a BT line, to connect to ntl broadband without
having to migrate to another ISP. It is sad to have to report that I was
informed by customer service that there were no plans for the likes of
us, so, I am going back to Demon, with whom I had no argument other than
the financial one.
Another lost customer........
Alex Nichol
>I thought that my posting was fairly clear. I wanted to explore the
>possibility of moving from standard dial-up to a broadband service. I
>contact ntl Customer Service to be informed that they have no plans
>afoot to undertake this for those of us who connect to ntl via a BT
>line.
>
>Changing over in the setup is not sufficient, the line itself has to be
>activated by someone (the ISP or BT I know not which), and it would seem
>that ntl are not interested.
NTL Broadband runs on NTL's cables for TV - BT uses the ADSL system on
your regular phone line. These are quite different technologies, and
you could not get NTLs to work on the phone line. You can get ADSL on
the BT line only if fairly near an enabled exchange. You can then get
the service through other ISPs than BT Openworld (Freeserve; Tiscali;
Pipex etc) - but not NTL
--
Alex Nichol
Bournemouth, U.K.
Al...@mvps.org
David W Allen
><david...@ntlworld.com> wrote:
>
>>I transferred to ntl from Demon Internet about 2 years ago, since their
>>offer (at that time) seemed to be more than generous. Spend 10UKP a
>>month on voice calls and your Internet would be free. Now it's 15UKP
>>each month.
>>I have just read the post concerning the "new" team at ntlworld and
>>wonder if there is anything on their agenda to allow those of us who
>>subscribe to ntl using a BT line, to connect to ntl broadband without
>>having to migrate to another ISP. It is sad to have to report that I was
>>informed by customer service that there were no plans for the likes of
>>us, so, I am going back to Demon, with whom I had no argument other than
>>the financial one.
>>
>>....
>I am on the same service as yourself, but I didn;t see the post
>you refer to. have you got a copy of it still that you could
>re-post please...?
>
>
Sorry - it has been expired from my system. I read it in one of the ntl
NG's, but for the life of me can't remember which one.
radioham
David W Allen
<hha...@example.com> writes
David W Allen
<g4...@lineone.netnospam> writes
possibility of moving from standard dial-up to a broadband service. I
contact ntl Customer Service to be informed that they have no plans
afoot to undertake this for those of us who connect to ntl via a BT
line.
Changing over in the setup is not sufficient, the line itself has to be
activated by someone (the ISP or BT I know not which), and it would seem
that ntl are not interested.
I have written to ntlworld about this, but after more than a week, I
have not received any response.
John
news:Irvp0mCh...@ntlworld.com...
> I have just read the post concerning the "new" team at ntlworld and
> wonder if there is anything on their agenda to allow those of us who
> subscribe to ntl using a BT line, to connect to ntl broadband without
> having to migrate to another ISP.
No. Cable broadband uses the cable network. Not a BT line, not ADSL.
Cable. You connect your PC into the NTL cable network by using a Cable
modem. Again, not an normal modem, not an ADSL modem, not any other kind of
broadband appliance. ADSL and cable broadband are totally different.
>It is sad to have to report that I was
> informed by customer service that there were no plans for the likes of
> us, so, I am going back to Demon, with whom I had no argument other than
> the financial one.
> Another lost customer........
And the fact it's not technically possible is NTL's fault I suppose....