OFTEL answer regarding NTL service to analog customers.
Frank Carr
<monk...@ntlworld.com> wrote:
>Just for your interest. Out of desperation and due to the continuous
>deterioration of NTL's service I emailed OFTEL for their opinion. Even
>though they arent the perfect choice they did provide the following albeit
>predicatable answer.
<snip>
You might want to try the Trading Standards message board at
http://www.tradingstandards.net/ There are plenty of people there
willing to offer help and advice if you're unhappy with a product
or service. It's worth a try anyway, and if enough people post under
your thread you might even get them to take somesort of action.
--
Frank Carr. Homepage: http://WorkAndPlay.future.easyspace.com/
Voice Mail 07092 006404 Fax 07092 006402 SMS 07947 629945
My Webcam with Text Chat: http://yorkiecam.camarades.com/
My photo albums: http://franks.homepad.com/ Updated: 14 Jan 01
monkeyweb
deterioration of NTL's service I emailed OFTEL for their opinion. Even
though they arent the perfect choice they did provide the following albeit
predicatable answer.
Ah well, lets hope NTL go out of business as they don't deserve our custom.
"Thank you for your further e-mail of 8 February concerning the difficulties
you are experiencing with NTL.
Cable companies do not have a monopoly in multi-channel television provision
as customers can always choose to receive comparable services via satellite
dishes - known as "direct to home" (DTH). DTH provides very real competition
in terms of pricing and channel offerings. In addition, it is likely that
within the next five years the current broadcasting restrictions will be
lifted and national licensees, such as BT, will be allowed to provide cabled
television services.
As part of the commercial environment it is essential that companies be
allowed to set prices and develop service packages according to their own
commercial imperatives. OFTEL has neither the powers nor the desire to
interfere in decisions which are best taken by companies whose main aims are
to acquire and retain customers for a whole range of services which they can
offer.
The roll-out programme for digital services (which NTL has no obligation to
provide) is a commercial decision for NTL and the details of the roll-out
are at the discretion of NTL.
I can only suggest you continue to discuss this matter with NTL and ask them
in the future to keep you informed of any progress in this matter. It is
ultimately a commercial decision for NTL as to where and when they choose to
supply digital services and whether it is viable for them to do so.
The pricing structure of all telephone companies, with the exception of
British Telecom (BT), is purely a commercial decision made at their own
discretion, and is not subject to regulation by OFTEL. OFTEL has no direct
control over the prices cable companies set for their services. Whilst we
must ensure that the companies do not breach the conditions in their
operating licences there are no conditions controlling prices in the
licences issued to any of the cable companies. In fact BT is the only
company providing telephony that has a price control imposed on it by OFTEL
because of its former monopoly status and current dominant market position.
You may be interested to learn that data is published on Comparable
Performance Indicators. This reflects our intention to encourage telecoms
companies to improve performance. Oftel also publishes regular details,
naming the companies involved, of the complaints its receives.
Whilst I appreciate your position I hope that this goes some way to
explaining why licensees are free to set prices and develop packaging for
their services in ways which reflect both their costs and their need to
attract and retain customers."
Stu McNeill
But as the post you replied to confirms, OFTEL have NOTHING to do with
cable TV services. OR cable phone services either.
Jude Stone
stupid.
she wasn't wrong!
Regards
Jude
http://www.JudesDodgyDownloads.co.uk
JHS <john.s...@BINntlworld.com> wrote in message
news:3A9679C4...@BINntlworld.com...
>
>
> monkeyweb wrote:
>
> > Just for your interest. Out of desperation and due to the continuous
> > deterioration of NTL's service I emailed OFTEL for their opinion. Even
> > though they arent the perfect choice they did provide the following
albeit
> > predicatable answer.
> >
> > Ah well, lets hope NTL go out of business as they don't deserve our
custom.
> >
> > "Thank you for your further e-mail of 8 February concerning the
difficulties
> > you are experiencing with NTL.
>
> Changed to bskyb, phoned up ntl
> and they asked what was the reason.
> So I told them, I'm getting sky.
> Female at pick ups says I hear you
> don't want cable any more like she's
> had a chat with the first chap. She rolls
> out the ol months notice. Well it took longer
> than I thought so they had over a months notice
> she says oh no it has to be a month.
>
> I said something like rubbish and she said some
> thing to wind me up and as I started again I was
> put on hold.
>
> Phoned up again to sort things but the woman
> said I have to put you back to that department.
> Otherwise there's no cancellation.
>
> I've had the contract over a year and cambridge
> must be the worst version of nt..
JHS
Stu McNeill wrote:
Just because ntl refer me to a different department
I don't seen them as a different company as the
phone service they provide me, which is less
of a cable and more a little white wire.
JHS
JHS
Jude Stone wrote:
> one woman called me rude, offensive and was talking to her as if she was
> stupid.
>
> she wasn't wrong!
>
> Regards
>
> Jude
They changed the box early on because the pin number
didn't work and he shot of before I found out it still
didn't work. Though paying for all channels some
were still having trouble coming in Parliament was on
half and half and recently even sky ones been on the
flicker. With price increases they really don't deserve
my custom. And that's the tip of the ice berg.
ntl Cambridge branch a shower.
JHS
monkeyweb wrote:
> Just for your interest. Out of desperation and due to the continuous
> deterioration of NTL's service I emailed OFTEL for their opinion. Even
> though they arent the perfect choice they did provide the following albeit
> predicatable answer.
>
> Ah well, lets hope NTL go out of business as they don't deserve our custom.
>
> "Thank you for your further e-mail of 8 February concerning the difficulties
> you are experiencing with NTL.
Changed to bskyb, phoned up ntl
and they asked what was the reason.
So I told them, I'm getting sky.
Female at pick ups says I hear you
don't want cable any more like she's
had a chat with the first chap. She rolls
out the ol months notice. Well it took longer
than I thought so they had over a months notice
she says oh no it has to be a month.
I said something like rubbish and she said some
thing to wind me up and as I started again I was
put on hold.
Phoned up again to sort things but the woman
said I have to put you back to that department.
Otherwise there's no cancellation.
I've had the contract over a year and cambridge
must be the worst version of nt..
I too have contacted oftel.
alister
may believe that they are tied in to there minimum 12 month contract.
This is not the case My NTL contract states that the contract may be canceled
with 1 mounts notice under cirtain conditions such as a NTL PRICE INCREASE.
In a Dispute with NTL over Billing (3 months of international calls appearing
on on invoice & not being allowed time to settle) I have found their attitude
to be inflexible, agressive & unreasonable. I will therefore be canceling my
contract as soon as possible.
Chris Bartley
"Colin Reddish" <cred...@totalise.co.uk> wrote in message
news:05gn6.1476$DS.1...@news6-win.server.ntlworld.com...
>
> "Chris Bartley" <no_spam_...@totalise.co.uk> wrote in message
> news:5Tfn6.1419$DS.1...@news6-win.server.ntlworld.com...
> > Can anyone else confirm the get out in under 12 months due to price
> > increase, mislaid my copy of the contract at the mo.
>
> Have a look at Para. 20.1 at:-
> http://www.ntlworld.com/legals/terms.htm
>
> Which says:-
>
> <quote>
> 20.1 You may cancel the Services without penalty in the following
> circumstances:-
>
> (i) if we increase our Charges you may give us one month's notice to
> cancel those Services in respect of which the Charges have increased
Just the ticket, I think I'm off to give Tele2 & BT the benefit of my
custom, I was only ever here for the bundled internet offering, (or should
that be bungled)
Chris Bartley
increase, mislaid my copy of the contract at the mo.
I'm certainly not prepared to put up with this % of increase (regardless of
level of service), its an outrageous level of increase, and will look to get
out as soon as possible.
I hope others who are also of a like mind over this increase will write to
let the NTL management know their feelings, I think its a bit too easy to
let of steam on here and think that's enough, I'm sure anything said here is
unlikely to reach very far up the food chain in NTL !
"alister" <aliste...@ntlworld.com> wrote in message
news:3A9937AE...@ntlworld.com...
Colin Reddish
"Chris Bartley" <no_spam_...@totalise.co.uk> wrote in message
news:5Tfn6.1419$DS.1...@news6-win.server.ntlworld.com...
> increase, mislaid my copy of the contract at the mo.
Have a look at Para. 20.1 at:-
http://www.ntlworld.com/legals/terms.htm
Which says:-
<quote>
20.1 You may cancel the Services without penalty in the following
circumstances:-
(i) if we increase our Charges you may give us one month’s notice to
cancel those Services in respect of which the Charges have increased
irrespective of whether the minimum period in respect of those Services
has expired. During that notice period those increased Charges will not
apply to you;
(ii) if we significantly reduce the content of the Services you may
terminate this Agreement by giving us one month’s notice in writing
within 30 days of such change irrespective of whether the minimum period
in respect of such Services has expired.
<end quote>
There is a link to the above page at the bottom of the ntlworld Home
Page:-
http://www.ntlworld.com/
--
Colin Reddish
Berkshire,UK
Chris Bartley
Just discovered that Tele2 have removed my bolt hole, they have discontinued
there
wireless home service 15kbs for 9.99.
p.willams
40% increase ,apauling service and I have had my phone cut off twice in the
2 months I have been a member. ( the second time was 6 days long and it took
me over 10 phone calls to get it sorted) I have demanded compensation for
this period and if I don't get it NTL can kiss my hairy arse.!!!!
alister <aliste...@ntlworld.com> wrote in message
news:3A9937AE...@ntlworld.com...
Tarique Naseem
I was thining of doing the same (ie. cancelling my Digital TV package +
phone) and go back to BT.
However, I've also subscribed to the cablemodem access. If I cancel the
digital TV + phone, would I still be able to keep the cablemodem access
going?
I only took on the digital TV bit to get the cable modem access in the
first place!
Anyone have any ideas on this?
Cheers,
Tarique.
In article <Jngn6.1516$DS.1...@news6-win.server.ntlworld.com>,
no_spam_...@totalise.co.uk says...
--
====================================================================
Please remove NORUBBISH before replying
Tarique Naseem t...@naseem.co.uk
Leicester http://www.naseem.co.uk
UK icq # 1436493
====================================================================
Chris Thoday
anyway !
phil_hh
You can cancel the Digital TV and just keep the CM+1phone package, which is
£29.98. See http://www.askntl.com/broadband/pricing/pricing.asp for more
details. Admittedly, it's only another £5 to have Digital TV basic pack
added to this, so it's up to you. If you subscribe to 3 packs or more you
are better off with Sky, otherwise NTL is cheaper. You can't have just CM
only from what I can gather.
I have sent NTL a letter cancelling the Digital TV after they put the price
up. I am actually quite happy with the CM service, so I'm carrying on with
the hi-speed CM and 1 phone line option.
I'll let you know if they manage to screw up the CM service while turning
off the Digital TV. We'll see.
Phil
Helen Greenacre
I live in Grimsby area, have Cable Modem, no phone, no TV..
Tis 25.00 per month, cos I rent the cable modem. It would be 20.00 otherwise
Cheers
"phil_hh" <phi...@hotmail.com> wrote in message
news:S0ED6.1062$yb1.1...@news2-win.server.ntlworld.com...
Ryan Osborne
with ntl :)
--
Ryan
"Richard" <rba...@madmail.com> wrote in message
news:fzCF6.2010$wd6....@news11-gui.server.ntli.net...
> It clearly states you can't have cable modem by itself. I doubt that she
> gets it on its own.
>
>
> "phil_hh" <phi...@hotmail.com> wrote in message
> news:amAF6.2065$lq1.1...@news6-win.server.ntlworld.com...
> > Helen,
> > I have just received a phone call from NTL asking why I was cancelling
my
> > Digital TV subscription. I pointed out that I didn't appreciate
marketing
> > calls from NTL and told them that I therefore wish to cancel the
telephone
> > service too. When I told them that it would just leave me with CM only
> she
> > said I couldn't do that, so I quoted your post here. She tried to look
up
> > your name to see what services you had but couldn't find your name in
> > Grimsby (which, by the way is why I don't put any of my <actual>
personal
> > information on posts). Could you please let me know how you ended up
with
> > CM only since the lady at NTL was adament it can't happen.
> >
> > Regards
> >
> > Phil
> >
> >
>
>