Very poor service
radioham
download fast, file downloads average 14/15 kpbs. Surfing can be slow but
this is usually down to routing or congested servers.I view straming tv and
video up yo abpout 100kpbs without problems most of the time. Why dont you
phone ntl broadband tec support on 0845 6500121 and tell them of the
problem. Just the cost of a local call could solve your problems.
Gary M. Thomas
"radioham" <g4...@lineone.netnospam> wrote in message
news:J0ME9.1349$3C6....@newsfep1-win.server.ntli.net...
> ........I view straming tv and video up yo abpout 100kpbs without problems
> most of the time. .........>
>
Sorry, but what language is that? Some of it looks to be a form of English!
GbH
Pigeon!
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kráftéé
"radioham" <g4...@lineone.netnospam> wrote in message
news:J0ME9.1349$3C6....@newsfep1-win.server.ntli.net...
The problem's with doing that are manyfold. I'll try to enlighten you with
a couple of them.
Firstly it is not uncommon for you to be queueing for anything upto 60
minutes plus (& this is while you are paying for the call, it is almost
permissable if it was a free call, absolutely not when we, their customers,
are trying to get problems, normally caused by NTL, solved).
When (or should that be if) you do get through you then find that you are
normally talking to someone who doesn't know his IP from his telnet, last 2
times I actually tried that route I was firmly told that the problem was
with my equipment as they couldn't ping me (I normally have all ICMP
blocked) it's only you stand up to them that they actually appear to look
into the real cause of what ever is causing trouble, in my case the problems
appear to be the old over suscribed network problems (& they are not aware
of anything being done in the near future).
I actually do have an outstanding discrepancy (which is down to NTL's fault
but isn't causing me any problems, at the moment) I have phoned on 2
different occasions to 2 different departments & gues what..............
That's right they don't talk to each other & the 'problem' doesn't get
solved, but it's costing them resources so I won't worry about it.
The service is great if you're not having any problems, but as soon as you
do you'll find you are whistling in the wind.
1k6 packet was far less prone to problems than NTL & that's saying
something...
--
B-)
The show still goes on...
JethroUK
years...at first the service was excellent....but slowly deteriorated....i
assumed this was because NTL was gonna stop supporting it (fewer
servers,etc) in favor of broadband service.......anyhoo...i just upgraded
(?????) from 56k to 600K (@£25 month) and quite frankly...it's slower than
my old dial-up...i have signed up for a year but unless things change within
a month it's comming out.......typically.......my email is 10 times SLOWER
(my dialup downloaded four accounts in an instant - it was never an
issue).......the newsservice is only slightly WORSE than dial-up......and my
general surfing is CHRONIC........(site server traffic aside - GOOGLE NEVER
have any problems)...i just accessed GOOGLE.COM......it took an amazing 30
seconds (i could've written it down faster - on my old dial-up i could
reakon between 1-3 seconds even on the worst days).........this is nothing
short of criminal.......and i'll be pulling the plug very soon...especially
since the situation isn't going to get better upto Xmas..prolly damd sight
worse
"Far Canal" <me...@privacy.net> wrote in message
news:MeoD9.932$fX5....@news13-win.server.ntlworld.com...
> vg4cysss7001 scribbled..
>
>
> > I read a post yesterday (on another newsgroup?) that quoted an article
> > apparently posted at nthellworld, which stated that the relevant ntl:
> > department has a new boss who has an improvement programme expected to
> > be completed by March, 2003.
>
> You mean this ......
>
> +++++++
>
>
> In terms of a Major-Domo that would be me, and I guess now is as good a
>
> time as any to describe my new role at ntl. Just to reveal the (not too
>
> secret) identity of Draig Goch - my name is Justin Leese and I am the
> Internet Technical Director for ntlHome.
>
> For a long time there has been no single technical owner for ntlWorld.
> The Managing Director of ntlHome (Aizad Hussain) has asked me to join
> the board of ntlHome with overall technical responsibility and
> accountability for ntlWorld.
>
> I have officially been in the role for about four weeks now - and have
> been spending the time understanding how big the challenge is and
> starting to put my management team in place.
>
> That stage of the process is now complete and in the past few weeks I
> have:
>
> (1) Recruited Andy Carroll as Head of Service Management for ntlWorld
>
> (2) Hired Carole Bayliss from AOL as the new Director for the Swansea
> Technical Support Bureau.
>
> (3) I have also put in place Tim Carman as my Director of Architecture
>
> (4) Appointed Andrew Richardson as my Director of Development and Test
>
> (5) Appointed Dominic Forrest as my Director of Infrastructure and
> Operations.
>
> We bring a wealth of experience with us from companies such as Demon
> Internet, Thus, Cable & Wireless, AOL, Telewest, ScottishPower, Laing,
> Wang, EDS and the British Army. We also represent, for the first time,
> a single focused team with technical ownership for ntlWorld.
>
> We are constructing a detailed Service Improvement plan which will
> address stabilisation of a number of key areas:-
>
> a) Registration / Autoreg stability
> b) Stability of POP/Web/SMTP mail
> c) Capacity on the USENET news service
> d) Stability of the backoffice customer management/billing system
> e) Stability of the systems used by Swansea
>
> We will be stengthening the internal Servicel Level Agreements that we
> have for supply of IP network services, DHCP, DNS and Cache services
> from our ntlNetworks Division.
>
> We will be putting a great deal of focus into what we can do to improve
>
> our overall customer service - both in terms of reduced fault rates,
> and support over the telephone/email/newsgroups etc.
>
> There are a number of issues that need resolving, some of them can be
> fixed quickly and some of them will take investment, planning and time
> to implement. Our aim is to have a significant improvement in service
> levels by the end of March 2003.
>
> I look forward to the continued support of the contributors to
> ntlHellworld - and pointers as to what we are doing right/wrong.
>
> Regards,
>
> Justin Leese, aka Draig
>