Let's give NTL a bloody nose
Andy Kelly
into signing up early for their unmetered internet access. Basically my
complaint was that they gave the impression that if I didn't sign up for one
of their services before the end of February they would cut me off. I then
received a letter telling me I had until April 10 to choose. NTL started
charging from the date I registered in February. A bit unfair when I could
have waited until April 10. The person I spoke to admitted that the
correspondence sent out was confusing.
Anyway, I'm looking for similarly p!ssed off NTL customers to do what I did
/ am going to do.
1. Phone 0800 052 2000 and complain about being deceived into signing up
before necessary. Ask to have any charges incurred before the actual cut off
date refunded. They'll refuse. Ask for the name of the person you are
speaking to, the name of their supervisor, the office they are working from
and the address where written complaints should be sent to. Make a note of
the time.
2. Write to NTL telling them that you are not happy with the way you have
been charged for a service which is free until the actual cut off date. In
my eyes it is unprofessional and unethical.
3. Contact Watchdog at http://www.bbc.co.uk/watchdog/contact/computers.shtml
Fill in the form. I'm sure if enough of us complain, they'll be only too
happy to take it up.
--
Andy Kelly
Andy Kelly
Keef
news:tFLn8.12418$QR.18...@news11-gui.server.ntli.net...
> Anyway, I'm looking for similarly p!ssed off NTL customers to do what I did
> / am going to do.
I've just asked my credit card company to take it up with them.
Keef
--
Dartford Kent UK
Email: hk...@nthellworld.co.uk or remove WRAPPER
Fax - +1 561 8280311
Webpages: http://www.gre.ac.uk/~hk11
####################################
Keef
news:DBNn8.9$b41....@news11-gui.server.ntli.net...
> I tried that, i am dealing with oftel about my problems, so many NTL
I've tried Oftel in the past, but they are "toothless" :-(
> customers have. The complaints are massive, by the way look out for the
I assume you mean the number of complaints? :-) How do you know; is there a
table somewhere?
> business news on the BBC tomorrow or the day after. an announcement is due
> on NTL's future.
Will do, thanks.
Darren
on NTL's future.
Keef <hk11W...@ntlworld.com> wrote in message
news:Q7Mn8.63$ks3....@news6-win.server.ntlworld.com...
Gaz.
I really can't see what the problem is!
After all I waited until the day my email stopped working, and that happened
to be the day after my notified cut of date.
I tried to set up my unmetered account via the change tariff website, but at
the time I tried they was no mention of paying by Direct Debit, so I could
not progress any further!
HOWEVER: What I did notice, was that it was made PERFECTLY clear, that the
change of TARIFF and BILLING would take effect from the moment /date you
clicked on "OK" or "I Agree", so if you clicked on "Agree" then you I
suspect you will not have a leg to stand on.
Please do *NOT* get me wrong, I agree with the point you are making after
all, at the end of the day those people who took the time to decide before
the due date, have in some ways saved NTL time and money on admin, after all
NTL would not have to send you any further letter. Perhaps NTL should have
offered customers the first month FREE, if they signed up before their
respective cut of date. BUT as we all know NTL have a habit of not thinking!
Best Wishes.
Gaz.
Keef
news:e40o8.4003$Sk1.5...@news6-win.server.ntlworld.com...
> *Please Read Whole Post Before Flaming* :-)
You want to be flamed? :-)
> I really can't see what the problem is!
Take your rose-tinted specs off then! :-)
> After all I waited until the day my email stopped working, and that happened
> to be the day after my notified cut of date.
That's lucky for you. Was the cut-off day a Sunday?
> I tried to set up my unmetered account via the change tariff website, but at
> the time I tried they was no mention of paying by Direct Debit, so I could
> not progress any further!
You could have paid by credit card, but it would have beeen easier had ntl put
some thought into this and given you the option to add the cost to your normal
bill.
> HOWEVER: What I did notice, was that it was made PERFECTLY clear, that the
> change of TARIFF and BILLING would take effect from the moment /date you
> clicked on "OK" or "I Agree", so if you clicked on "Agree" then you I
> suspect you will not have a leg to stand on.
Then why did they ask people to sign up before the date and in my case FORCE me
to sign up the day prior to the date they agreed?
> Please do *NOT* get me wrong, I agree with the point you are making after
> all, at the end of the day those people who took the time to decide before
> the due date, have in some ways saved NTL time and money on admin, after all
Nah, knowing ntl they would still have incurred admin charges; probably writting
to tell people that they had signed up and could now take out two extra channels
for the price of four!?? :-)
> NTL would not have to send you any further letter. Perhaps NTL should have
You haven't been with ntl very long have you? :-)
> offered customers the first month FREE, if they signed up before their
> respective cut of date. BUT as we all know NTL have a habit of not thinking!
I take it back; you HAVE HAD previous "relevant experience" :-)
oatmaster
>
> I've tried Oftel in the past, but they are "toothless" :-(
The complaint is logged so you get a reply in 20 days (IIRC) but it does not
make what you want to happen any more likely.
--
oatmaster
Trev
"Gaz." <gazdp....@ntlworld.com.INVALID> wrote in message
news:e40o8.4003$Sk1.5...@news6-win.server.ntlworld.com...
Andy Kelly
news:e40o8.4003$Sk1.5...@news6-win.server.ntlworld.com...
> change of TARIFF and BILLING would take effect from the moment /date you
> clicked on "OK" or "I Agree", so if you clicked on "Agree" then you I
> suspect you will not have a leg to stand on.
>
I read this differently. From what I can remember it was something like
"changes would take effect immediately"
My understanding was that if you changed from unmetered to per minute
billing then that is a change. As I was effectively on unmetered access I
wasn't changing. I guess I just didn't think they would start charging me 6
weeks before I needed to sign up.
I don't expect to get anything out of it all, I just want to make as many
people as possible aware of the way ntl have (mis)handled the services to
it's customers.
Andy
Keef
news:9f2o8.2177$vT5.4...@news11-gui.server.ntli.net...
> The complaint is logged so you get a reply in 20 days (IIRC) but it does not
> make what you want to happen any more likely.
To quote from an Oftel letter :-
"However, if no breach exists, then the dispute remains a contractual dispute
between the operator and its customer."
Basically they are, as I have said, "toothless", although each case may differ,
I suppose.
Regards - Keef
Andy Kelly
news:e40o8.4003$Sk1.5...@news6-win.server.ntlworld.com...
> change of TARIFF and BILLING would take effect from the moment /date you
> clicked on "OK" or "I Agree", so if you clicked on "Agree" then you I
> suspect you will not have a leg to stand on.
>
I read this differently. From what I can remember it was something like
Sue M-B
Yes I know that they shave chimpanzees and call them call managers.
but it is still the cheepest ISP
now we have to pay for the service we should be expecting the service to
improve. ha ha ha ha
Love Sue M-B
"Andy Kelly" <andy....@nospamntlworld.com> wrote in message
news:tFLn8.12418$QR.18...@news11-gui.server.ntli.net...
Ian Field
Oftel may be toothless, but you still have to go through all the "proper
procedures" - then at least your complaint is "a matter of record", I've
been in ongoing correspondence with Oftel for a month or two now - and have
growing doubts over their resolve to ensure the law is abided by!
There also seems to be an underlying sentiment, that as big a bunch of
pillocks that Ntl are - they still do a few things better than any other
readily available alternative service provider. There's a growing sense that
bringing them to book for every instance that they've ignored the statutes &
directives would topple them, and that would not serve the public interest!
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Outgoing mail is certified Virus Free.
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Ian Field
"Sue M-B" <sue.m...@ntlworld.com> wrote in message
news:Rkfo8.2267$914.4...@news2-win.server.ntlworld.com...
I thought they were Australopithecus dressed up in suits! (Australopithecus
= smallest recorded cranial capacity of any bipedal proto-hominid).
Keef
news:lmko8.2291$pA6.7...@news6-win.server.ntlworld.com...
> Oftel may be toothless, but you still have to go through all the "proper
> procedures" - then at least your complaint is "a matter of record", I've
I agree, but it still doesn't do much if any good. Even got Trading Standards
involved in my last dispute with ntl and they (ntl) still "dragged their heels".
> been in ongoing correspondence with Oftel for a month or two now - and have
> growing doubts over their resolve to ensure the law is abided by!
They never did me any good, I don't think I'd bother to involve them in future.
> There also seems to be an underlying sentiment, that as big a bunch of
> pillocks that Ntl are - they still do a few things better than any other
> readily available alternative service provider. There's a growing sense that
Possibly true.
> bringing them to book for every instance that they've ignored the statutes &
> directives would topple them, and that would not serve the public interest!
The trouble is, if they are allowed to "get a way with it" they will carry on
flouting the law.
d.anderson19
is it a nasty cold they just caughtnews:bsno8.3372$pA6.9...@news6-win.server.ntlworld.com...> news:eo6o8.52$3h5....@news11-gui.server.ntli.net...
> > To quote from an Oftel letter :-
> >
> > "However, if no breach exists, then the dispute remains a contractual
> dispute
> > between the operator and its customer."
> >
> > Basically they are, as I have said, "toothless", although each case may
> differ,
> > I suppose.
>
>
> --
> oatmaster
>
>
oatmaster
> To quote from an Oftel letter :-
>
> "However, if no breach exists, then the dispute remains a contractual
dispute
> between the operator and its customer."
>
> Basically they are, as I have said, "toothless", although each case may
differ,
> I suppose.
Yeah. The most it does is guarantee that you get a reply.
--
oatmaster
Chris Novak
NTL and they pay out all this compinsation they will will surly go bust.
Then you will be stuck with BT. Now BT is more expensive and just as bad.
Why dont you put your energy into something usfull.
Like making babys that can be used in cyborg experements so we can have half
man half robot sooner.news:ttko8.2332$pA6.7...@news6-win.server.ntlworld.com...
TZ
"Chris Novak" <christi...@yahoo.com> wrote in message
news:D1ro8.1760$3h5.7...@news11-gui.server.ntli.net...
pilloried. and rightly so!
Ian Field
Possibly the only solution is to keep up the OP's intent in starting this
thread. playing games of brinkmanship seems to be Ntl's favourite tactic
when they don't want to comply with the statutes & directives, if they
refused up front - the regulators would have them bang to rights, so instead
they keep getting away with being evasive! This needs enough people to
surround Ntl and back them into a corner, maybe that way they'll show their
true colours clear enough for the authorities to see.
---
Outgoing mail is certified Virus Free.
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Keef
> Possibly the only solution is to keep up the OP's intent in starting this
> thread. playing games of brinkmanship seems to be Ntl's favourite tactic
> when they don't want to comply with the statutes & directives, if they
> refused up front - the regulators would have them bang to rights, so instead
> they keep getting away with being evasive! This needs enough people to
> surround Ntl and back them into a corner, maybe that way they'll show their
> true colours clear enough for the authorities to see.
Well I've done my fair share: I'll leave it up to others to continue.
Like I've said I've involved Trading Standards and Oftel in the past but it
seems to have little affect on it's own.
If all on-going complaints were directed to one or both of the above, perhaps
ntl would "show their true colours " as you say.
Good luck (and lots of patience) to anyone with a complaint with ntl.
Scraggly Monk
As far as I can see, people are slagging off NTL as they want to charge only 5 or
10 pounds to use the net for a month. Big deal !
Most people pay more than this for unmetered service, yeah you could go to court
and get them to do it for "free" as long as you spend 10 pound a month on
telephone calls or whatever.
You may have missed the news awhile back, but they are several billion pounds in
debt, who knows, you might even get them bankrupt one of these days :)
Scraggles
Buzzbomb
>
> BTas bad ,I don't think so, NTL has taken over as the firm to be publicly
> pilloried. and rightly so!
>
Having had to deal with both BT and NTL in a professional capacity I can
personally testify that, in my case at least, BT are worse!!! At least NTL
did not reduce me to hurling abuse down the phone line in a most
un-professional manner :)
B.
Chris Novak
"Buzzbomb" <buzz.nos...@nospam.ntlworld.com.invalid> wrote in message
news:eEHo8.5552$gj7.9...@news2-win.server.ntlworld.com...
Andy Kelly
news:D1ro8.1760$3h5.7...@news11-gui.server.ntli.net...
> NTL and they pay out all this compinsation they will will surly go bust.
I think you've missed the point. I don't expect to get anything from them.
However, I am fed up with them selling me services at what appear to be
competitive rates and then hiking the prices up once I'm used to them,
knowing that it's hassle to move to another provider.
If a load of us write to NTL, industry watchdogs and the media then
hopefully we can put a stop to it.
Their internet service may be cheap (for the remainder of the year) but it
was free last year. I don't want to keep changing my e-mail address because
an ISP realises they've c*cked up their business plan.
I don't want to keep changing my phone number because the telco realises
they've c*cked up their business plan.
I don't want to keep changing my set top box / aerial because the cable
provider realises they've c*cked up their business plan.
How about we just pretend that we're all happy with the way NTL constantly
rope us in and then whack their prices up. In fact I'll bash off an e-mail
to them now and let them know that they are the dog's b*ll*cks!!
Andy
Andy Kelly
news:ua64q2t...@corp.supernews.com...
> As far as I can see, people are slagging off NTL as they want to charge
only 5 or
> 10 pounds to use the net for a month. Big deal !
What about the analogue TV service up 75% in 4 years.
What about second phone line up 50% in the last year
What about taking Front Row (for what it's worth) off analogue and only
making it available on digital - an extra £14 per month?
>
> You may have missed the news awhile back, but they are several billion
pounds in
> debt, who knows, you might even get them bankrupt one of these days :)
>
And their attempting to fleece their customers to make up for their bad
running of the company.
JethroUK
Dont hold you're breathe...your credit card company will give them
however much they ask for...
.....i was in dispute a while back with "World Online" about them
overcharging me...(from my credit card) ...i was so annoyed i told them i
want to close my account and to send me a final bill.....they sent it....i
paid it.....and closed my account....
.....knowing full well they were disorganised and unscrupulous.....i knew
they would keep taking payments.......so i called Visa.....told them not to
make any more payments to World Online without my sayso....bear in mind....i
had no contract with VISA or World Online to make payments.....they just had
my Credit card Number...that's all..
..the guy from VISA said they HAVE to pay any demands made on my Credit Card
No.....i told him thats ridiculous and the company were disorganised and
that they would carry on taking money from my account.....he went on to tell
me that if any money was falsly claimed i would have to take it up with
WOL.......i replied "so if WOL made a demand of £10,000 from my visa....you
would give it to them and ask me for the money"....."YEP" he said....he went
on to say any reputable company wouldn't do it because of their
reputation....."thats no good...i just told you about their reputation" i
replied pulling my hair out....he said "once you have given them your Card
number there's nothing we can do about it"......so i told him "well there's
something i can do about it....i've just lost my card".....put the phone
down and cut it in half :o)
"Keef" <hk11W...@ntlworld.com> wrote in message
news:Q7Mn8.63$ks3....@news6-win.server.ntlworld.com...
Ian Field
"Buzzbomb" <buzz.nos...@nospam.ntlworld.com.invalid> wrote in message
news:eEHo8.5552$gj7.9...@news2-win.server.ntlworld.com...
>
> >
How did Ntl manage that - wasn't there anyone at the other end to hurl abuse
at?!
---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Buzzbomb
> > >
> >
> > Having had to deal with both BT and NTL in a professional capacity I can
> > personally testify that, in my case at least, BT are worse!!! At least
NTL
> > did not reduce me to hurling abuse down the phone line in a most
> > un-professional manner :)
> >
> > B.
>
> How did Ntl manage that - wasn't there anyone at the other end to hurl
abuse
> at?!
>
It's pointless shouting abuse at on-hold muzak :)
When I finally got through to an NTL droid, they at least knew what I was
talking about.
I was trying to talk to BT about a billing problem with their teleworker
service (you know the TV advert with the staff sitting on red beans bags).
After being bounced round various numbers (never trust the one they print in
big friendly letters on the bill), I finally got through to someone who
admitted he was the right person but was unaware of the existence of the
teleworker service - at which point I cracked !!!
The poor chap at the other end of the phone must of been a newbie - he
obviously hadn't been sworn at before. After I'd settled down he promised to
find out what was going on and get me a corrected bill. That was back in
January. Guess what - no corrected bill %)
I don't know what the answer is. Big companies open warehouses, fill them
full of spotty herberts who know nothing about the company, give them a
script and call them a customer service centre. They measure their success
by how quickly the can get through calls, which is fine if the company has
screwed up in a relatively mundane way. Should they screw up with
imagination
then the Borg in the call centre are no use at all.
B.
Keef
news:lfOo8.8355$gj7.1...@news2-win.server.ntlworld.com...
> .....i was in dispute a while back with "World Online" about them
> .....knowing full well they were disorganised and unscrupulous.....i knew
> they would keep taking payments.......so i called Visa.....told them not to
> make any more payments to World Online without my sayso....bear in mind....i
> something i can do about it....i've just lost my card".....put the phone
> down and cut it in half :o)
Sounds like your credit card issuer isn't far behind ntl in the "best company"
awards. :-)
Too many people just roll over and except bad organisation from companies.
My issuer has written back to me agreeing to look into things.
I would suggest putting such things in writting, rather than doing it by phone.
Regards - Keef
JethroUK
in a most un-professional manner :)....."
Nope.....NTL prolly didn't bother answering the phone :o)
"Buzzbomb" <buzz.nos...@nospam.ntlworld.com.invalid> wrote in message
news:eEHo8.5552$gj7.9...@news2-win.server.ntlworld.com...
>
> >
Keef
> > Having had to deal with both BT and NTL in a professional capacity I can
> > personally testify that, in my case at least, BT are worse!!! At least NTL
> > did not reduce me to hurling abuse down the phone line in a most
> > un-professional manner :)
> >
> > B.
>
> How did Ntl manage that - wasn't there anyone at the other end to hurl abuse
> at?!
: -) Nice one Ian.
I was going to reply earlier about showing more about posters manners than NTLs
professionalism, but your answer is far better. Although I do agree that (having
dealt with both) BT are bad as well.
Ian Field
>
> It's pointless shouting abuse at on-hold muzak :)
>
> When I finally got through to an NTL droid, they at least knew what I was
> talking about.
>
> I was trying to talk to BT about a billing problem with their teleworker
> service (you know the TV advert with the staff sitting on red beans bags).
> After being bounced round various numbers (never trust the one they print
in
> big friendly letters on the bill), I finally got through to someone who
> admitted he was the right person but was unaware of the existence of the
> teleworker service - at which point I cracked !!!
> The poor chap at the other end of the phone must of been a newbie - he
> obviously hadn't been sworn at before. After I'd settled down he promised
to
> find out what was going on and get me a corrected bill. That was back in
> January. Guess what - no corrected bill %)
>
> I don't know what the answer is. Big companies open warehouses, fill them
> full of spotty herberts who know nothing about the company, give them a
> script and call them a customer service centre. They measure their success
> by how quickly the can get through calls, which is fine if the company has
> screwed up in a relatively mundane way. Should they screw up with
> imagination
> then the Borg in the call centre are no use at all.
>
> B.
Are Ntl using droids now? - I thought they dressed Australopithecus up in
suits! (Australopithecus = lowest recorded cranial capacity of any bipedal
proto-hominid).
Ian Field
industry was deregulated BT was forced to share the existing copper-cable
infrastructure with the startup telco's - does that mean that if/when I tell
Ntl to shove their server somewhere that anything with a mains cable should
never be put - can any telco use the "last-mile" copper-cable link that Ntl
run from their fibre-optic distribution box?
"Keef" <hk11W...@ntlworld.com> wrote in message
news:DOZo8.12811$gj7.2...@news2-win.server.ntlworld.com...
---
Outgoing mail is certified Virus Free.
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Ian Field
On the afternoon of Friday 29 March, Ntl sent me final notice to sign up for
the new contract or lose my internet connection.
When I used the link provided in their e-mail to go to the signup page, it
led me through a lengthy maze of menus just to enter my UID & PW. When I
clicked the finish button it produced an error message informing me that
their programmer had his head too far up his arse to remember to get his
programme to ask me for my credit card details! another link was followed to
go through this procedure, and after I had finished entering a known valid
Visa card's details the site told me that it was unable to verify the card.
It then offered a button to go back and re type the number - when I clicked
it I got dumped out of the site!!!!!
Ntl are finished anyway - about a third of their customers don't have credit
cards and will either go elsewhere or just not bother once they get cut off,
and roughly a similar number of Ntl's customers will have become so p***ed
off with the whole debacle that they'll leave as well!
Ntl is currently struggling with huge debts - it's going to be real amusing
to watch how they raise the revenues to pay them off after two thirds of
their customers have up and left!
"Chris Novak" <christi...@yahoo.com> wrote in message
news:D1ro8.1760$3h5.7...@news11-gui.server.ntli.net...
morgan
Kev
> Ntl are finished anyway - about a third of their customers don't have
credit
> cards and will either go elsewhere or just not bother once they get cut
off,
> and roughly a similar number of Ntl's customers will have become so p***ed
> off with the whole debacle that they'll leave as well!
Whilstr I agree with you, the solution they tell folk to do is to select the
1p/min option.. which of course is paid on your phone bill - and is much
more profitable for them if your a heavy user.
BTW Still no reply from them re why my £5 debit turned in a £5.50 on my
card... I shall be watching this months first ddebit like a hawk with the
bank.
Kev
Chris Novak
"Kev" <kev...@ntlworld.com.nospam> wrote in message
news:gqcp8.16344$Ko1.2...@news6-win.server.ntlworld.com...
Ian Field
If you want to sl*g BT off start a sla*ging BT off thread - this is the
sla*ging Ntl off thread!
---
Outgoing mail is certified Virus Free.
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Sue M-B
Love Sue M-B
Mark
> >
> > I've tried Oftel in the past, but they are "toothless" :-(
>
> The complaint is logged so you get a reply in 20 days (IIRC) but it does
not
> make what you want to happen any more likely.
>
> --
> oatmaster
Perhaps over the internet access side of things they may be toothless BUT I
had had total call barring on both of my residential lines (error not bad
debt) and then one line went completely dead. After a MONTH of getting
nowehre with NTL's customer services, I contacted OFTEL, I receved a few
letters from NTL as a result and eventually my lines were sorted. Not fast,
not a cure-all I agree, but they are better than nothing (OFTEL, not NTL
obviously)
Mark
Powered by http://www.lineisp.co.uk - Fast Free UK Internet (Modem & ISDN)
Andy Kelly
news:61op8.21655$gj7.3...@news2-win.server.ntlworld.com...
> "Andy Kelly" <andy....@nospamntlworld.com> wrote in message
> news:tFLn8.12418$QR.18...@news11-gui.server.ntli.net...
>
> So what is on 0800 052 2000 - don't tell me this is a number where you can
> actually speak to someone from NTL?
>
> C'mon, that might be seen as being useful - unless of course it's Muzac
and
> teleworker man in a new guise.
>
> Mark
>
I actually got through to a real person (very quickly) who said he had the
authority to deduct the pro-rata part of my first bill (i.e £1.67) from my
next bill!!! However, he had to speak to his "team leader" about not
charging me until April 10 (my actual cut off date). The answer was no,
hence this thread.
Andy
Mark
news:tFLn8.12418$QR.18...@news11-gui.server.ntli.net...
much snipping
> 1. Phone 0800 052 2000 and complain about being deceived into signing up
> before necessary. Ask to have any charges incurred before the actual cut
off
> date refunded. They'll refuse. Ask for the name of the person you are
> speaking to, the name of their supervisor, the office they are working
from
> and the address where written complaints should be sent to. Make a note of
> the time.
>
> Andy Kelly
Ian Field
At the end of last week, Ntl sent me a final warning; "last chance to code
between unlimited for £5/£10 or pay as you go - or get cut off!" The e-mail
contained a link to the signup page, where after entering my details - it
produced a page of "terms & conditions" with accept/refuse buttons at the
bottom.
When I signed the contractual agreement for the original ntlworld package,
it was heavily advertised as free to existing telephone customers - and that
was the contract I signed for. Ntl cannot introduce charges without both
breaking the law and being in breach of contract - I think the "terms &
conditions" form on the signup page was a contract is a con trick to get
people to sign themselves out of the original contract!
Fortunately - ntl refused to accept the new "terms & conditions"
themselves - by rejecting a perfectly valid Visa card.
bonzoe
On Tue, 2 Apr 2002 15:56:40 +0100, "Ian Field" <i.f...@virgin.net>
wrote:
Are there any FREE ISP services left now? NTL lasted longer than the
rest, some even withdrew b4 the service was actually available. You
don't have to accept the new terms.
bonzoe
>
BTW FREEserve now £13.99 pm AOL £15.99 NTLs £5/£10 looks a bargain!
Ian Field
"bonzoe" <nos...@forme.com> wrote in message
news:3caa0221...@newscache.cable.ntlworld.com...
That's as may be - but Ntl entered into a legal contract which they're now
breaking - I could get reasonably relaxed about that if they dropped the
direct-debit crap though.
Pingu
<SNIP>
> That's as may be - but Ntl entered into a legal contract which they're now
> breaking - I could get reasonably relaxed about that if they dropped the
> direct-debit crap though.
>
what?..
read the t&C's...they can change it at any time...
if you don't like it don't use it..
there seem to be some people who still want something for nothing..
we'd all like it...but most of us know it was never gonna last forever.
ian white
A bargain for some, maybe, but not for me.
I took NTLs £9.99 package of base TV and telephone in order to get the free
internet access. This went up to £14.99 last year and is due to go to £17 in
May. Add the £5/£10 to this and I will be paying £22/£27 for my 56k dial up
service. I have BT phone because its cheaper and Sky TV for more choice and
better quality TV. I would go for broadband with NTL but they say that I
have to have another cable running around my house, which I do not want. Why
cant NTL just give me broadband and nothing else?
M Shah
> > BTW FREEserve now £13.99 pm AOL £15.99 NTLs £5/£10 looks a bargain!
>
> A bargain for some, maybe, but not for me.
>
> I took NTLs £9.99 package of base TV and telephone in order to get the free
> internet access. This went up to £14.99 last year
This would be you upgrading to digital? I'm still on analogue and it's
only £11.99... which will do me fine :)
>and is due to go to £17 in
> May.
And this would be ntl trying to bail themselves out of the mess
they're currently in?
>Add the £5/£10 to this and I will be paying £22/£27 for my 56k dial
up
> service. I have BT phone because its cheaper and Sky TV for more choice and
> better quality TV.
Must cost you an absolute fortune!
>I would go for broadband with NTL but they say that I
> have to have another cable running around my house, which I do not want. Why
> cant NTL just give me broadband and nothing else?
Because they're difficult so and so's.
Check out the following ISP's that offer unlimited surfing for £10 per
month:
www.fast24.co.uk
www.evesham.com
I must be one of the few people, judging by this NG, that's recieved a
reasonable service from NTL but have noticed a downturn in service in
the past few months...but NTL did give BT a kick up the backside and
did show that unmetered internet was possible...RIP.
Ian Field
without drawing pictures! - And this is a non binaries group.
"Pingu" <pi...@the.north.pole> wrote in message
news:DYxq8.11129$Np3.1...@news2-win.server.ntlworld.com...
---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.344 / Virus Database: 191 - Release Date: 4/2/02
Ian Field
> >
> BTW FREEserve now £13.99 pm AOL £15.99 NTLs £5/£10 looks a bargain!
Since twice now I've entered the Ntl sign-up page and both times they've
rejected a perfectly valid Visa card - and now locked me out of the server!,
I've had to use freeserve. All online activity goes so much faster I keep
thinking I must have upgraded something and forgot to tell myself! It
doesn't keep losing my NG posts, their server doesn't keep having glitches
that either crash my PC or destroy saved e-mail documents, I wonder how many
other nice surprises still to find?
Just as Ntl was hoping - everyone's fooled themselves into thinking what a
bargain £5/month is - but it isn't! that's only until the end of the year
when it goes up to only £4 less than the much more efficient, reliable &
trustworthy freeserve.
Ntl have as good as doomed themselves to bankruptcy - exactly what they
deserve for the way they've jerked their customers around.
---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Ian Field
a bunch of brain dead C***s!
"Chris Novak" <christi...@yahoo.com> wrote in message
news:D1ro8.1760$3h5.7...@news11-gui.server.ntli.net...
> What do you guys expect to get from all this? If everyone complains about
> NTL and they pay out all this compinsation they will will surly go bust.
> Then you will be stuck with BT. Now BT is more expensive and just as bad.
> Why dont you put your energy into something usfull.
> Like making babys that can be used in cyborg experements so we can have
half
> man half robot sooner.
> "Ian Field" <i.f...@virgin.net> wrote in message
> news:ttko8.2332$pA6.7...@news6-win.server.ntlworld.com...
> >
> > "Sue M-B" <sue.m...@ntlworld.com> wrote in message
> > news:Rkfo8.2267$914.4...@news2-win.server.ntlworld.com...
> > > yes I know that ntl are badly run
> > > Yes I know that they shave chimpanzees and call them call managers.
> > >
> > > but it is still the cheepest ISP
> > >
> > > now we have to pay for the service we should be expecting the service
to
> > > improve. ha ha ha ha
> > >
> > > Love Sue M-B
> > >
> > > "Andy Kelly" <andy....@nospamntlworld.com> wrote in message
> > > news:tFLn8.12418$QR.18...@news11-gui.server.ntli.net...
> > > > I have just got off the phone to NTL after complaining about being
> > > deceived
> > > > into signing up early for their unmetered internet access. Basically
> my
> > > > complaint was that they gave the impression that if I didn't sign up
> for
> > > one
> > > > of their services before the end of February they would cut me off.
I
> > then
> > > > received a letter telling me I had until April 10 to choose. NTL
> started
> > > > charging from the date I registered in February. A bit unfair when I
> > could
> > > > have waited until April 10. The person I spoke to admitted that the
> > > > correspondence sent out was confusing.
> > > >
> > > > Anyway, I'm looking for similarly p!ssed off NTL customers to do
what
> I
> > > did
> > > > / am going to do.
> > > >
> > > > 1. Phone 0800 052 2000 and complain about being deceived into
signing
> up
> > > > before necessary. Ask to have any charges incurred before the actual
> cut
> > > off
> > > > date refunded. They'll refuse. Ask for the name of the person you
are
> > > > speaking to, the name of their supervisor, the office they are
working
> > > from
> > > > and the address where written complaints should be sent to. Make a
> note
> > of
> > > > the time.
> > > >
> > > > 2. Write to NTL telling them that you are not happy with the way you
> > have
> > > > been charged for a service which is free until the actual cut off
> date.
> > In
> > > > my eyes it is unprofessional and unethical.
> > > >
> > > > 3. Contact Watchdog at
> > > http://www.bbc.co.uk/watchdog/contact/computers.shtml
> > > > Fill in the form. I'm sure if enough of us complain, they'll be only
> too
> > > > happy to take it up.
> > > >
> > > > --
> > > > Andy Kelly
> >
> > I thought they were Australopithecus dressed up in suits!
> (Australopithecus
> > = smallest recorded cranial capacity of any bipedal proto-hominid).
> >
> >
> > ---
> > Outgoing mail is certified Virus Free.
> > Checked by AVG anti-virus system (http://www.grisoft.com).
> > Version: 6.0.342 / Virus Database: 189 - Release Date: 3/14/02
> >
> >
>
>
Ian Field
> Check out the following ISP's that offer unlimited surfing for £10 per
> month:
>
> www.fast24.co.uk
> www.evesham.com
>
> I must be one of the few people, judging by this NG, that's recieved a
> reasonable service from NTL but have noticed a downturn in service in
> the past few months...but NTL did give BT a kick up the backside and
> did show that unmetered internet was possible...RIP.
Both of the ISPs that you mention impose the condition "A BT line is
required/This service is not available through any other telecoms networks".
Does anyone know why ISPs restrict their own access to customers like this?
The BT cable was built into the property where I live, during it's original
construction. The wall plate is already mounted just inside the front door
and the wires are already installed and run to the local distribution box,
no digging any verges up, no drilling any holes in anything - all they have
to do is change the blanking plate in my hall for a socket plate, and screw
down 4 wires in the box up the road - but they still keep insisting on over
£100 installation charge because they claim to have no previous record of it
ever having been connected!
At the time NTL were digging the road up anyway, to lay their fibre-optic
cable. They offered installation for only £24.99 (plus loads of hidden
extras!) so I jumped at the chance - and look what I ended up with!
Just to illustrate what NTL are like - my brother had the whole package +
extra channels. That was until NTL 'mislaid' one of his monthly payments and
accused him of trying to diddle them! It took months of legwork to discover
that the payment agent (who NTL also tried to pin blame on!) had paid the
money to NTL by cheque, and they'd not only had the cheque but it was also
possible to prove they'd cashed it. NTL finally backed down when confronted
with the proof that the mistake was theirs, but they were making all manner
of threats about legal action because my brother had put all subsequent
payments safely in the bank ready to pay NTL once the dispute was resolved.
Obviously he refused to restart making the payments until NTL acknowledged
in writing that they had received the disputed payment - which NTL refused
point-blank to do, shortly after that they collected their cable box and cut
through all the cables!
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Ian Field
Twice now I've complied with Ntl's demands to enter their signup page and
chose package - and twice now they've rejected a perfectly valid Visa card
that they've previously drawn payment from. Now they've locked me out of the
mail server - hence posting through Virgin.net dialup!
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