nirbiha yovelle maribel
Kiliano Ratha
I have a Sharp Roku TV and it keeps dropping whatever I'm watching and switching to the Netflix login screen every 5 minutes or so. I'll be watching a movie on Amazon Prime or HBO and the screen will just go black, and switch over to Netflix. I went to the main menu and checked for the most recent software update, and it's up-to-date, so I'm not sure how else I can fix this. Please help. Thanks!
This would appear to be a remote issue. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
For my specific issue I finally have an answer. My son is pushing the "cast" button on his Ipad. It had nothing to do with the Roku, remote or TV and everything to do with casting. My son has low vision and hits the wrong icon when trying to perform a search.
There is something wrong - i am watching prime and it keeps switching back to netflix and my son gets logged out from Netflix on the Ipad whenever this happens. Very annoying - it happens often. This seems to be a bug Roku needs to fix it.
My TCL Roku keep switching to HBO this is ridiculous! TV only a year old to be having issues. I need some answers now! I would not be purchasing another TCL tv wouldn't be recommended to family members or friends.
From Black screen with sound Netflix Help Center
If you use Airplay or Screen Mirroring
Airplay and Screen Mirroring are no longer supported by Netflix.
To use your iPhone or iPad to watch Netflix on a TV, use a supported connection.
Also it has to be an 'ad free; type of account:
True, but in this case legal won that battle. Plus it's easier. We use Swank for licensing the physical media playback anyways so we just tacked on the streaming service and we have our butts covered.
@ger Sorry if I am missing something here but you would assign license / push out the managed app via MDM / Jamf to the apple tv device, it is the same as the ipadOS app.
Instead of airplay you are now playing the content directly via the Netflix app installed on the Apple TV.
As unhelpful as it sounds, anyone that has a netflix account and wants to display content, will need to log into the Apple TV app then navigate the interface to play.
Airplay (I imagine) has less ways of ramming adverts down your throat so the main streaming apps cut off support as opposed streaming content directly in app.
Ok great. Yes either, just depends if they still have the remote but sign-in on screen.
* Yes we do, either by managed iPad or unmanaged iOS device.
* Yes it sure is, send out a profile to your Apple TV's and allow list either;
- iOS devices that are allowed to use Apple TV Remote app with this ATV
- Apple TV's that are allowed to be controlled with iOS / Apple TV Remote app
You can browse individual managed devices to select and it will populate: name and mac address. Otherwise, set to all allowed.
I have to use JAMF School, and it seems to be different to your PRO version.
In ATV Profile under tvOS payload / Apple TV Remote / I may allow all devices with Apple TV Remote App to control ATVs. Or I may enter the MAC-Address of allowed devices.
As I do not want students to use the Netflix App and as I do not want them to control the ATVs with their iPad, I did not select the ALL devices option.
For testing purpose I entered the MAC of my iPhone, WLAN and Bluetooth. ( do I have to enter it with or without : , like AA:BB:CC:DD:EE:FF or like AABBCCDDEEFF )
But I could not connect to the ATV.
I do not have your "Controlled Apple TV Devices" option, but I may assign a device group containing the ATVs to the profile.
Unfortunately my JAMF School WebUserInterface is in german and I can not find any setting to switch to english, Windows and Browser are set to english. My account information is even shown in english. :-(
Strange about not seeing the settings, maybe just confirm there isn't any filtering toggled on when creating the profile as those two settings are meant for different models and will disappear if filtered with the other device. Good luck!
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I hope you all are doing well. Our team is aware of this behavior and is still looking into it. To help with their investigation, please submit feedback using your Google Home app. Check out the steps below for guidance:
If the issue is isolated to Netflix, you may want to reach out to Netflix Support to see if they are aware of any issues on their end. I look forward to your responses on this, and if you have any other questions or concerns for me, please let me know.
Best regards,
Jeran
Old user. (Various chromecadt for tv 4k)
Only on Netflix.( otherapps work great)
Uninstalled and reinstalled.
Softwares Up do date
Started just around 2 weeks ago.
All phones in family group experiencing the same problem. I opened other threads of the issue and other users responded the same thing. You. An see one here responding on the same issue as me.
Netflix support were very rude and not helpful at all. ((They concentratedcon Netflix in my phone -not the issue- rathervthan on my chromecast tv)) I tried to ecplain and the "only solution wad uninstall delete account from cadt and start all over.. done and still not working. They hung up the call.
BTW - the unresponsiveness is only on chromecast while using Homeapp as the remote to control Netflix. If you use the chromecadt original (white) remote control it works fine. ( but its drainning batteries in just one day) thats why im using the home app remote in my phones. Or any other streaming app on chromecast i can efficiently use my phone as the remote.
Jeran, has there been any activity on this issue? If you see my reply from today on this post, you will see that this problem has been going for a month with no resolution. Many of us have already contacted Netflix and they' are not even aware of the problem. Besides that, their fixes don't work. ALL other apps work using the Google Home apps remote. ALL other apps that I use on my Samsung Galaxy phone and tablet display the Google TV with Chromecast device when I click the Cast icon.
Bottom line: there are two problems accessing Netflix on the Google TV with Chromecast device: (1) Netflix does not respond to the remote in the Google Home app; (2) the Netflix app (for me, that would be the Android version) does not display the Google TV with Chromecast device when you click the cast icon.
And just FYI, I can play Netflix on ALL of my other devices: Dell laptop; Samsung tablet & phone; LG smart tv; and Verizon FIOS box. I can play and cast ALL other apps on my Google TV with Chromecast. I do not have my physical remote, so I can't test that option, but the remote through the Google Home app is supposed to work the same way, right? And right now it is not for Netflix. We need a solution to this problem.
I've been having is exact same issue, with both reasons you mentioned. Following this article, I updated my phone's app settings for Google Home, Google Play, AND Netflix. That brought the cast button back to my app, but the Chromecast is still unresponsive to my phone remote. So now I can play shows, but I can't fast forward/rewind, pause, skip intro, or any other controls aside from volume control using the in-app remote.
Remote on my phone worked for the first time I went to use Netflix. I found that after the first show I watched, it was no longer responsive to the remote on my phone. I have not been able to get it to work with any of the usual fixes. (Clearing caches or reinstalls, proper power cycles etc).
Same issue here. I don't use any of the physical remotes due to VERY POOR bluetooth range of the chromecasts, so Im an exclusive home remote control user and this is really annoying, as kids like netflix. All other apps working just fine.
I should note that I responded here because another user said there is no "cast" icon in their Netflix app. That is my problem--all my other apps have a "cast" icon. I do not have a problem with the Google Home app remote on my Pixel 5 phone for Netflix--that app remote works for Netflix. Perhaps these issues are related, but it seems that most responses to the general thread are more about the remote than the "cast" icon.
I'm not sure if you've fixed this yet, but I followed this article and updated my phone's app settings for Google Home, Google Play, and Netflix. That brought the cast button back to my app, but the Chromecast is still unresponsive to my phone remote. So now I can play shows, but I can't fast forward/rewind, pause, skip intro, or any other controls aside from volume control using the in-app remote.
Adding to this topic because it's very annoying and is not being addressed. I already reached out to Netflix, tried all of their suggestions, and nothing worked. I don't have my white, physical remote for my Google TV with Chromecast, so I'm using the Google Home app and the Open Remote option for the device. It worked a few weeks ago because I was able to watch Netflix shows. Then this stopped working (i.e., no response when I tapped on my Netflix profile), so I started using the Netflix app on my Samsung Galaxy tablet to cast to the GoogleTV with Chromecast. I was able to watch Luther this way, but then I the Google Home app was upgraded, now the device is no longer listed as an available device. I only see my two other devices, Chromecast and Google Nest.
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