orreenri blayne denver
Hasan Fogg
Validate with: Run Netflix via edge Browser or native Windows App, Pick a 4k/HDR program, play, press SHFT-CTRL-ALD-D to see diagnostics. Observe resolution is only 1920x1080 instead of 4k. Note that to be able to play in Edge Browser you should in before have also enabled PlayReady via "edge://flags".
The last three lines are the problems. They show there is no HDCP 2.2 support, HDR10 support or 4k support. This is specifically for PlayReady rendering via edge of course, but the Netflix app does of course also use PlayReady.
Its mindboggling now negligent Intel is about this and how Intel does not seem to care about the frustration this creates with customers (ok: with me. Don't want to talk for others). NVidia has HDCP 2.2 status in its control panel.
Of course, Netflix is equally annoying. They also do not have any user information about whether or not HDCP 2.2 is supported. Netflix app/web-page just don't show 4K and HDR logos on the media when it does not detect HDCP 2.2 support.
My suspicion is that HDCP 2.2 with Intel iGPU (even all those 11th/12th gen iGPU with built-in HDMI 2.0!) will not work unless the device manufacturer goes through a lot of additional BIOS/ME work and maybe even other hassles. And seemingly none of the lower cost mini pc vendors has done this. I say this, because beelink for example is also missing the Windows 3D mode setting, and the ak1plus box does not even support HDMI 2.0 18 Gbps solutions, but only the 10Gbps resolution of 3180x2160@60Hz - but then of course without HDR. Aka: all the details of video output that seemingly with Intel iGPU are part of (video) BIOS.
On AMD APU, it looks to me as if this is all only in the AMD driver, and i have not seen any hardware with AMD iGPU that has managed to NOT deliver 3D, 18Gbps or HDR. In fact, motherboards built before Ryzen was out and claimed to support only HDMI 1.4 where later updated in documentation to also support HDMI 2.0, because Ryzen then supported HDMI 2.0 and the pin is just pased from APU to HDMI connector. And i was hoping the same would be true now with 11th/12th gen Intel iGPU. Alas, seemingly not.
I did take a look at the event viewer, but i could never find a HDCP related message, such as from the intel driver hdcp process. If you can provide any example HDCP error related event messages that would be great. I will contend, that the intel HDCP process does not emit any error messages, and hence diagnostics is impossible until i see examples of such error messages. Obviously i also think Intel documentation should document such error messages, and i have found no such documentation either.
When testing with Windows 10 i always had the HEVC extension installed. I may have even installed it on WIndows 11 during testing, but i did verify, that my AMD iGPU computer with just a bare installation of Windows 11 and the AMD drivers included in it does run Netflix UHD/HDR and edge://gpu does show HDCP 2.2 support. The Microsoft Store page also explicity says that the HEVC extensions are for Windows 10 (only) and do not mention Windows 11. Windows 10 is being retired in 2025, so of course it is a lot more important to get HDCP 2.2 work with Intel iGPU on Windows 11 now.
Any good diagnostics in an Intel program such as the control center should be able to tell the user what exactly is missing for HDCP 2.2 to work. The fact alone that we have this convoluted discussion is a show to me that Intel is not doing a good job supporting diagnostics for user of such an important feature.
I would also like to hear an answer what exact requirements a PC using a gen 11/ gen 12 Intel CPU/iGPU needs to have to be able to support HDCP 2.2: Is HDCP 2.2 support something that requires specific support in the PC BIOS or VBIOS ? Or is this something that only depends on the Intel Driver and the other, non-PC-firmware dependent aspects you mentioned ? I do well understand that older Intel iGPU requiring LSPCON did depend on that LSPCON firmware for HDCP 2.2 to work well, as do of course gen 11/12 iGPU depend on this when using DP or USB-C with external HDMI adapters. So my question is specifically only to on-board HDMI connectors into a gen11/12 Intel iGPU.
As per Netflix's Help Centre - It's typically caused by an unsupported monitor or screen. Netflix supports playback on built-in displays or through HDCP (High-bandwidth Digital Content Protection) compatible monitors.
Intel Graphics Command Center does recognize the monitor as HDCP compliant, but its useless, because it does not say whether it means HDCP 1.x or HDCP 2.2. Again: Please tell your developers to provide useful diagnostics from the Intel driver software / IGCC.
@Andres_Intel - The Intel Graphics Command Center should provide that data as both Nvidia and AMD control panels provide that information as standard. Can this feedback be passed on so that the next update to IGCC this information can readily available?
If you have an external Monitor/TV that supports HDCP 2.2, you can try to check if the Intel driver has the same issues that i see. Connect HDMI port to that external monitor, and disable the internal display. You may need to reboot once, so that windows is rebooted only with one monitor known to support HDCP 2.2. And then check edge://gpu in the edge browser.
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Cable cutting is not new. When there are commercials begging you to make the switch, we get it! If you haven't cut the cable yet, there are a lot of options to choose from. I cut cable in 2010 and went all out... top-of-the-line dedicated home theater computer based on Windows Media Center (WMC), custom Moneual Black Aluminum MonCaso, Hauppauge dual TV tuner card, plenty of RAM and an SSD drive for the OS and a few terabytes for music (remember MP3's!?) and movies. For the last 5 years this setup has exceeded my expectations; ability to record over the air HDTV (ATSC), stream Netflix and watch any web based TV stream. I didn't need any apps or proprietary device because it was a Windows box and despite the fact that Microsoft axed WMC, it worked really well as platform for watching movies and television. A Dell gyration remote control and a Logitech diNovo Edge bluetooth keyboard completed the setup. I did use a few specialty apps to provide remote management and streaming of the media box such as RemotePotato and StreamToMe.
Microsoft lost interest Windows Media Center as a platform and ultimately announced that it would not be part of Windows 10. I wasn't too phased by this since Windows 7 is stable and should be around for a while longer. This was until this year (2015). I started to notice subtle things in the performance and responsiveness of my media center box. I typically leave my home theater computer on and there would be days when I would come home to watch a show, turn the TV on and would get nothing but a black screen. Ctrl+Alt+Del did nothing. I would have to perform a hard reboot to get it to come back. This became a weekly occurrence after a while. When watching Netflix the audio and video would be out of sync. Similar things have happened in the past and the usual course of action... reinstall Windows. These is par for the course with Windows in general and if you have worked with Windows for any amount of time, you know that over time, it just needs a fresh start. I did a reinstall and this time, things didn't get better. The processor in my media box was an AMD Phenom II X4 (CPU benchmark score of 4016) which is decent... one would think that this amount of horse power would be able to provide a decent streaming experience. While I did suspect network latency, I didn't experience any of these issues on any of my other equipment. All the updates (Flash, Silverlight are in there too), patches and codecs finally caught up with a processor that 5 years ago could easily handle the job. It's easy to get annoyed with some of the mistakes Microsoft has made with Windows over the years but this really bothered me. Windows is a versatile OS, more so than anything else available but it's not the best OS for consuming content considering that Windows Media Center is dependent on... well Windows! In other words, to use Windows Media Center I have to drag along all the other pains that come with Windows. Why? I think back to the days of the component stereo where back in the 60's and 70's the radio was a dedicated unit, the amp which connected to the speakers was separate which connected to a turntable. The insides of each unit may have been complex but each unit had a specific task and was designed to do that task well. In today's world everything is a computer in some shape or form. There is a sense of beauty and peace with having a device ("computer") that does one task or maybe a few and does those tasks extremely well. When you want to consume movies, watch TV or listen to music, you don't need that "do everything" OS like Windows. I just want to watch "The Great British Baking Show" with my wife.
With this sort of change in mindset, I started to look into home media platforms and devices. Small foot print streaming boxes... yeah, we've seen them... Apple TV, Roku, Amazon Fire, etc All of these have pros and cons and in some cases are heavily marketed by what content they offer if you get the device. I've never been a big fan of Apple's walled garden concept... mainly because when something happens, your kinda lost and their lack of documentation on pretty much anything is insulting to customers. Support forums are a great way to run around in circles. Genius bar? Apple is the most genius marketing company ever and the iPhone is hands down the best mobile phone platform ever made. Harray! The same could be said about the other platforms but with a much smaller development budget and influence. Sitting in my office one day, it dawned on me that I had an ASUS Chromebox M004U sitting on a shelf which I bought as a test platform on a Google Apps for Education deployment for a client. I hadn't touched the device in well over a year and my initial thoughts on Chrome OS... gosh its simple. It's lightweight... very light. It's boots fast and even with a Celeron processor and 2GB of RAM... it's like Windows 3.1 fast!... But it's not Windows! As I started to dust off the chromebox I wondered what it was like to stream Netflix in Chrome OS. In between putting my son down to bed and installing barn lights I connected the Chromebox to my TV and tried to hook up my remote keyboard and mouse. Ahh bummer... Chrome OS didn't like those. (more on this below) Hmm... well, no big deal.. I'm sure I can figure out a way around that. Fired up Netflix and started streaming Portlandia. Wow... no lag; perfect sync. This looks promising!
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