Crisis Line and Direct Service Advocate (Greenfield, MA)

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Zoe Ruhf

May 22, 2024, 6:54:33 PMMay 22


Crisis Line and Direct Service Advocate 

Organization Description: NELCWIT’s mission is to eradicate domestic and sexual violence through programs that directly support survivors and by collaborating with others to build safe, anti-racist, just communities where all people have dignity and the opportunity to thrive. NELCWIT is a 501(c)3 nonprofit organization. Direct service employees are members of the local SEIU 509. 

Job Summary: The Crisis Line and Direct Services Advocate is a member of NELCWIT's counseling and advocacy team based in Greenfield. This position is scheduled for 35 hours weekly, reports to the program manager, and is accountable for crisis line shift coverage. 

Essential Job Functions 

  • Provide support and advocacy on NELCWIT's crisis line for survivors of domestic and dating violence, sexual assault, and stalking. 

  •  Provide crisis advocacy and support for survivors of domestic and dating violence, sexual assault, and stalking who attend walk-in visits.

  •  Work with clients to develop short-term individualized support plans and referrals for ongoing services.

  • Provide medical advocacy for sexual assault survivors as needed during scheduled shifts. 

  •  Complete all paperwork promptly, including case records and other data the agency requires.


  • Develop safety plans for new and ongoing clients and provide information and referral services to local outside agencies. 

  • Provide crisis counseling and support for survivors of domestic and dating violence, sexual assault, and stalking who walk in for crisis intervention without appointments. 

  • Provide medical advocacy for sexual assault survivors as needed during scheduled shifts. 

  • Collaborate with Safe Plan advocates, police, hospital staff, and court personnel during daytime hours to assist sexual and domestic violence survivors with emergency needs.

  • When not providing direct client services, develop and update materials and work on projects to improve or enhance the quality of services for survivors. 

  • Meet regularly with the Clinical Supervisor and Program Manager. 

  • Attend scheduled meetings and in-service training as required by the agency and funding agencies.

  • All other job responsibilities are consistent with the job description and designated by supervisors. 


  • Comprehensive understanding of survivor trauma and the dynamics of domestic violence and sexual assault, dating violence, and stalking. 

  • Basic computer literacy and ability to use data entry programs.

  • Personal, professional, or educational experience with understanding domestic and sexual violence is highly valued.

  • Demonstrated knowledge about empowerment advocacy and system change. 

  • Ability to model and uphold appropriate boundaries with clients, coworkers, and the community

  • Ability to handle work-related stress and crises in a calm, professional, and composed manner. 

  • Commitment to ending systemic and interpersonal violence and promoting social change by actively fighting sexism, racism, classism, homophobia, ableism, and all other oppression. 

  • Valid Driver's License and access to reliable transportation 

Position Status: Union position with SEIU 509

Position Reports to the Program Manager 

Hours of Employment: M-F, 35 hours per week; Occasional weekends and evening hours. 

Start Date: Determined based on applicant availability

Pay Scale: $23.30 per hour with a rate increase scheduled for July 1st. 


  • Health Insurance Employer pays 70% of the monthly premium.

  • Dental Insurance: Employer pays 50% monthly premium. 

  • Health Flex Spending Account: Optional pre-tax employee deduction 

  • 403(B) Retirement: 1% of employee salary automatically contributed by employer after completion of a probationary period 

  • Short- and Long-Term Disability: Employee is eligible after six months. Paid by employer. 

  • 16 paid holidays 

  • Paid time off starts at six weeks per year and increases with seniority.

NELCWIT accepts applications via email:  

Please email a cover letter and resume to outlining your qualifications for the position and your reason for interest. 

 Resumes submitted without a cover letter will not be considered.  

Closing Date for Resumes: Open until filled.

NELCWIT is a scent/fragrance-free environment. 

NELCWIT is an equal opportunity provider and employer. 

We invite individuals with lived experience who are part of communities historically  denied a full opportunity in economic, social, and civic life to apply. These communities include , but are not limited to, BIPOC, LGBTQIA2S, persons with disabilities, and  persons adversely impacted by multigenerational  poverty or  other  inequality. AA/EOE/ADA.

Zoë Ruhf (she/her)
Office Manager
New England Learning Center for Women in Transition (NELCWIT)
17 Long Ave, Greenfield MA

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