41.02.05 Error

[Salvador Baltimore]

Ikeep receiving this error when I am attempting to print. I previously changed the maintenance kit on this M 602 machine. After changing this kit I started receiving this issue. Is this a common issue?

41.02 error on this printer is a laser/scanner error. If the message does not clear, then you need to replace the laser/scanner. If you are not getting a 41.02 error, then report back with the correct number. The 05 does not mean anything.

The only other thing I can think of is the toner cartridge. The error is a beam detect and 99% of the time the issue is the laser/scanner. I guess if the shutter on the toner cartridge is not working you could get the error. The next hardware item would be the dc controller which controls the laser/scanner. Actually here is updated info I have found.

I have two of these machines in my office one of which is throwing up error codes 41.02.23 and 41.02.05, i cant find a link to determine what they are relevant to, the closest ive found was that the 41.02.23 error was to do with the laser, so ive cleaned around the laser housing where there was a little excess toner. Any clues as to what the 41.02.05 is?

Okay, so have you maxed out the sleep setting on this machine? Also, is it possible to swap out the fuser from the "good" machine into the "bad" machine? Try a large job on the machine with the "good" known fuser once you have swapped it out, and see if there is a difference.

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.The error relates to print engin error.The best option would be to have the machine inspected at a repair centre where they can do some more fault finding for you.hope this will help.

Limpio aparte del espejo de refraccin , el poligonal, los lentes y el lente del diodo?, pues bien, si no se trata de un error colateral, o sea, no se trata de la controladora que es la que conecta con el LSU, tendr que reemplazar la unidad LSU, aguardo su comentario, saludos cordiales

The control-panel messages and event code errors indicate the current product status or situations that might require action.

NOTE: Event log errors do not appear on the control-panel display. Access the event log to view or print the event log errors.

Control-panel messages appear temporarily and might require that you acknowledge the message by pressing the OK button to resume printing or by pressing the Stop button to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.

10.00.69

Description The black cartridge is very low.

Recommended action If print quality is no longer acceptable, replace the print cartridge.

TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

Recommended action Replace the fuser.

TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.23.60

Description The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.

Recommended action If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.

TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.23.70 Printing Past Very Low

Description The product indicates when the fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.

Recommended action If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.

TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.26.15

Description The product indicates when the maintenance might need to be replaced.

Recommended action If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number.

TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.26.60

Description The product indicates when the maintenance kit is very low. The actual remaining maintenance kit life might vary. You do not need to replace the maintenance kit at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.

Recommended action

If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number.

TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.XX.70 Printing past very low

Description The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.

10.00.70 (event code) Black print cartridge

Recommended action If print quality is no longer acceptable, replace the print cartridge. See the parts chapter in the service manual for the correct cartridge part number.

TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.23.35 (event code) Fuser

Recommended action CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product. See the parts chapter in the service manual for the correct supply part number.

Recommended action Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter.

13.FF.EE

Description A door jam has occurred.

Recommended action Check the product for a jam. See the clear jams section in the service manual. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.FF.FF

Description A power on residual paper jam has occurred (sensor).

Recommended action Check the product for a jam. See the clear jams section in the service manual. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.WX.FF

Description Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF

Recommended action Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Fuser Area Jam

Description A jam in the fuser area has occurred.

Recommended action Clear the jam. See the clear jams section in the service manual. Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.

13.B2.D1 (event code)

Late to registration jam, from Tray 1

This jam occurs when the paper does not reach the TOP sensor in designated amount of time from the start of paper pickup at printing from Tray 1 and duplex printing.

Recommended action Clear the jam. See the clear jams section in the service manual.

33.XX.YY Used board/disk

Description An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.

Recommended action To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk.

To delete the data on the board or disk and continue, touch the OK button.

Recommended action Make sure that the feeder is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the Tray/Bin manual sensor test to verify that the envelope feeder paper sensor (PS1802) is correctly functioning.

If the error persists, replace the envelope feeder.

Recommended action Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning. If the error persists, replace the lifter assembly.

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