So we were/are an NPI EFIO, though havent used in a bit so unsure if they cancelled our account. We were submitting changes to NPPES on providers' behalf and using a more friendly UI to do so. So I guess for selfish reasons, my vote is to keep it BUT I don't think the UI has too much to do with the non-use anyway...
The problem, from my perspective, is the same now as it was 5 years ago which is that no one cares about or uses the information from the NPPES file EXCEPT for the NPI and whether it is active or not. Depsite the requirements that providers update their NPPES info within 30 days of changes virtually no one does this. I have sent CMS some summary reports in past which shows the volume of "last update date" changes from month to month. Given that there are stats that say 30-40% of providers change offices per year, even if we use that to say that they change some demographic info, then we should see about 1million changes per year or ~100K per month. Run a report on last update date from last NPPES and see how many were modified in the last month? Oh, and look at how many last update date = enumeration date!
Until the NPPES does things like accept multiple addresses, makes other identifiers more relevant, multiple phone numbers then UI changes are pointless. BTW, we had developed a method for them to do that and we using these one to many relationships for a lg health insurer for their directories.
So bottom line, and I haven't see all of the items Alan's team is working on yet and am sure a couple are in the works, but without one to many relationships AND CMS holding providers accountable for not changing their info on the file UI is moot.
BTW, we don't use as much anymore because the providers we were working with so no reason to keep the NPPES updated anyway.
- Darrell