Novell-Acresso deal - AdminStudio Standard Edition

you...@hotmail.com

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Mar 23, 2009, 5:56:18 PM3/23/09

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When can ZCM customers expect the fruits (AdminStudio Standard Edition) of
the new Novell-Acresso deal?
http://www.marketwire.com/press-release/Acresso-Software-962148.html

Shaun Pond

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Mar 24, 2009, 3:59:41 AM3/24/09

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it's there now - as part of the ZCM media kit. License key should be on
your customer portal.

--

Shaun Pond

you...@hotmail.com

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Mar 24, 2009, 3:06:47 PM3/24/09

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Awesome, thank you!

"Shaun Pond" <sp...@no-mx.forums.novell.com> wrote in message
news:VA.0000c32...@no-mx.forums.novell.com...

Shaun Pond

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Mar 30, 2009, 7:31:50 AM3/30/09

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Boucher,

I am waiting for a response form Novell Product Management...

--

Shaun Pond

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Mar 30, 2009, 12:19:33 PM3/30/09

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Boucher,

you should have it in your customer portal...

--

Shaun Pond

Patrick Farrell

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Apr 1, 2009, 9:45:50 AM4/1/09

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Shaun Pond wrote:
> Boucher,
>
> you should have it in your customer portal...
>

I don't see one either.

Shaun Pond

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Apr 1, 2009, 1:49:36 PM4/1/09

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Boucher,

see my reply to Patrick

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Shaun Pond

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Apr 1, 2009, 1:48:45 PM4/1/09

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Patrick,

see the updated TID 7001301 - nice numbers and email addresses to
contact for help now

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Shaun Pond

Patrick Farrell

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Apr 1, 2009, 3:19:39 PM4/1/09

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Patrick Farrell wrote:

> Shaun Pond wrote:
>> Patrick,
>>
>> see the updated TID 7001301 - nice numbers and email addresses to
>> contact for help now

And I suppose you expected me to read past the "TID" and notice the
numbers and email addresses to contact :) I'll give them a call.

Patrick Farrell

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Apr 1, 2009, 3:17:17 PM4/1/09

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Shaun Pond wrote:
> Patrick,
>
> see the updated TID 7001301 - nice numbers and email addresses to
> contact for help now
>

"Your serial number is now available from Novell, in the Novell Customer
Center at http://www.novell.com/center
Select the ZENworks product that you own for which you downloaded the
AdminStudio ISO, and within that product you will find your license key."

That's totally confusing based on what I see at the portal.

If I go into my customer portal, and I have my list of products, I have
ZDM7Sp1R2 as well as ZCM10 and ZCM10 SP1. When I expand either of those
by clicking the "i" box on the right, there's an activation code for the
Zen10 suite, but I don't see anything for the package management. I can
download the admin studio iso, but don't see any code regarding that?

Patrick

Patrick Farrell

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Apr 1, 2009, 3:34:13 PM4/1/09

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I've only been hung up on 3 times now :) First time after the first
greeting, second and third times after it transferred and then put me in
another music hold queue, and then rang again and then hung up. We'll
try it again...

Patrick Farrell

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Apr 1, 2009, 4:01:57 PM4/1/09

to

Shaun Pond wrote:
> Patrick,
>
> see the updated TID 7001301 - nice numbers and email addresses to
> contact for help now
>

For those who can't find it, Call. It was dropped out of my portal
accidentally they said, and they are going to re-add it back in. It
will take about an hour.

Shaun Pond

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Apr 2, 2009, 4:00:17 AM4/2/09

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Patrick,

:)

--

Shaun Pond

Patrick Farrell

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Apr 2, 2009, 12:35:33 PM4/2/09

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Shaun Pond wrote:
> Patrick,
>
> :)
>
It only took an hour for the call and 4 hangups :P

Shaun Pond

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Apr 2, 2009, 1:20:21 PM4/2/09

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Patrick,

I am going to be talking to the manager of that department shortly - I
will pass this "complaint" on (I know you didn't complain, but I think
you'd have been justified in doing so...)

--

Shaun Pond

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Apr 2, 2009, 1:45:29 PM4/2/09

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Patrick,

what time of day was that? The manager wants to look at the phone logs
to see what was happening...

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Shaun Pond

Patrick Farrell

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Apr 2, 2009, 1:59:09 PM4/2/09

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Shaun Pond wrote:
> Patrick,
>
> what time of day was that? The manager wants to look at the phone logs
> to see what was happening...
>

2:30ish central time? It was right around the time of my postings.
It's fine, the person I got hold of was very friendly and was able to
get my info after some digging. She was in the licensing department. I
also sent her on another quest regarding other things in the portal etc.
Unfortunately the group responsible for that wasn't available to her
calls but she did put a lot of effort into getting me as much
information as possible. I was very happy with her assistance.

Shaun Pond

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Apr 3, 2009, 4:59:31 AM4/3/09

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Patrick,

thanks, I'll let you know if we find out what was happening with the
phones when you called...

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Shaun Pond

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Apr 14, 2009, 6:38:11 AM4/14/09

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Patrick,

unfortunately, the logs are only held for 24 hours at a detailed level,
so we can't say what happened that day, sorry

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Shaun Pond

Patrick Farrell

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Apr 14, 2009, 9:41:20 AM4/14/09

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Shaun Pond wrote:
> Patrick,
>
> unfortunately, the logs are only held for 24 hours at a detailed level,
> so we can't say what happened that day, sorry
>

It's not a big deal, I was ultimately taken care of and I'm satisfied :)

Shaun Pond

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Apr 14, 2009, 10:06:10 AM4/14/09

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Patrick,

I didn't want to leave you dangling :0

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Shaun Pond

Patrick Farrell

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Apr 14, 2009, 12:48:16 PM4/14/09

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Shaun Pond wrote:
> Patrick,
>
> I didn't want to leave you dangling :0
>

Thanks, I appreciate the follow-up. Now the only thing dangling is my
participles. (http://www.instantrimshot.com/)

Shaun Pond

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Apr 15, 2009, 3:47:16 AM4/15/09

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Patrick,

that is the kind of abuse of the English language, up with which I will
not put!

--

Shaun Pond

Patrick Farrell

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Apr 15, 2009, 9:40:32 AM4/15/09

to

Shaun Pond wrote:
> Patrick,
>
> that is the kind of abuse of the English language, up with which I will
> not put!
>

I'm sorry, would you prefer I abuse another language?

Shaun Pond

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Apr 15, 2009, 9:53:08 AM4/15/09

to

Patrick,

naturally :)

--

Shaun Pond

Patrick Farrell

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Apr 15, 2009, 12:04:35 PM4/15/09

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Shaun Pond wrote:
> Patrick,
>
> naturally :)
>

I'd abuse German but they might hurt me at the next brainshare..

Shaun Pond

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Apr 15, 2009, 2:06:33 PM4/15/09

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