Re: AdminStudio 9

Shaun Pond

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Sep 3, 2008, 8:08:13 AM9/3/08

to

Allenflame,

I am emailing the necessary managers in Novell, and the people in
Macrovision who deal with this, hopefully we'll have an answer shortly
- apologies for this.

--

Shaun Pond

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Sep 3, 2008, 3:41:00 PM9/3/08

to

Allenflame,

it's being worked on, hopefully I'll have some news soon

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Shaun Pond

Marcus Breiden

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Sep 3, 2008, 5:50:52 AM9/3/08

to

On Tue, 02 Sep 2008 18:06:03 GMT, allenflame wrote:

> I can't seem to find a download for the new version, and Acresso doesn't
> seem to be licensing any previous versions.

don't know when or if adminstudio 9 will be included with ZEN.. you will
need to wait and see..

concerning licenses see my other post in this thread
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Marcus Breiden

If you are asked to email me information please remove the - in my e-mail
address.
The content of this mail is my private and personal opinion.
http://www.didas.de

Marcus Breiden

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Sep 3, 2008, 5:49:33 AM9/3/08

to

On Wed, 03 Sep 2008 07:16:02 GMT, nickduddy wrote:

> I opened a service request with Novell who automatically shut it saying
> I had to talk to Macrovision, which of couse now means Acresso.

could I get the SR number?

Just working on this issue for another customer

Shaun Pond

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Sep 5, 2008, 10:37:16 AM9/5/08

to

Allenflame,

still waiting for an official update... :(

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Shaun Pond

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Sep 5, 2008, 3:55:36 AM9/5/08

to

Nickduddy,

no, there is no chance of getting a valid serial for 8.5, "At the
current time Acresso has disabled registration for 8 and 8.5 versions
of AdminStudio." Novell is working to get a resolution to this - I'm
told that this was rather sprung on us...

--

Shaun Pond

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Sep 8, 2008, 10:52:46 AM9/8/08

to

Allenflame,

http://www.novell.com/support/php/search.do?cmd=displayKC&docType=kc&externalId=7001301

--

Shaun Pond

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Sep 9, 2008, 5:08:18 AM9/9/08

to

106666,

ah, if you've done it that way round, go to
http://www.macrovision.com/promolanding/7305.htm

--

Shaun Pond

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Sep 9, 2008, 6:03:07 AM9/9/08

to

106666,

let me know if there's a further problem

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Shaun Pond

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Sep 9, 2008, 7:17:13 AM9/9/08

to

106666,

and you had these in 8.5?

--

Shaun Pond

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Sep 9, 2008, 7:15:50 AM9/9/08

to

106666,

I can ask...

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Shaun Pond

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Sep 9, 2008, 9:53:06 AM9/9/08

to

106666,

OK, good, thanks - I have asked Product Management about this

--

Shaun Pond

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Sep 9, 2008, 10:08:23 AM9/9/08

to

Marcus,

I'd only had a short test with the previous version so I wasn't sure -
didn't want to complain about the wrong thing :)

--

Shaun Pond

Marcus Breiden

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Sep 9, 2008, 9:59:33 AM9/9/08

to

On Tue, 09 Sep 2008 11:17:13 GMT, Shaun Pond wrote:

> and you had these in 8.5?

yes, those opions are in the older versions

Shaun Pond

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Sep 9, 2008, 12:51:42 PM9/9/08

to

Cwbracke,

see the TID - at the moment, no

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Shaun Pond

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Sep 11, 2008, 9:28:36 AM9/11/08

to

106666,

we're still working to get a Novell build, my feeling is that it's
likely to be a couple of weeks, but don't hold me to it

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Shaun Pond

craigalanlewis

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Sep 12, 2008, 6:36:01 PM9/12/08

to

OK, I am new to adminStudio, and apparently chose an unstable time to
start working with the product. I have version 9 installed and licensed
as the zenworks edition. I can confirm that Installation Monitoring is
not an option. i.e. I am not licensed for it. I/we are also apparently
not licensed for remote repackager ? Did the feature exist in the past?
Currently I have my personal workstation licensed and it sure would be
nice to launch the repackager remotely from a 'clean' machine. This
would also allow me to work on multiple operating systems, such as vista
and XP. Is there another way to achieve the same thing ?

I just 'snapshot' my first program, and twice in a row while processing
after the install (2nd snap shot) it has crashed. However I have pushed
on past that with multistep option and running the second snapshot again
after a reboot. Now, I can also confirm that I can't exclude files, the
option is greyed out.

I assume the installation monitoring would be more efficient and not
capture all these useless files, but without the ability to edit the
package... I would say this version is just about useless. Can anybody
lead me to believe the contrary ? Because I would actually like to see
this work.

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Sami Kapanen

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Sep 15, 2008, 6:47:39 AM9/15/08

to

Shaun Pond wrote:
>
> Cwbracke,
>
> see the TID - at the moment, no

Any news on this?

We have ZDM7 and AdminStudio7.5 running at the moment, and new version
of AdminStudio was requested. What can we do?

I have media for adminstudio 8 and 8.5, but how to get the serial?

Got the serial for 9.0, but it seems to have options missing and doesn't
work without ZCM?

please advice,

-sk

Shaun Pond

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Sep 15, 2008, 9:12:18 AM9/15/08

to

Sami,

at the moment, there's nothing you can do - Novell is working hard to
resolve this situation. The TID will be updated as soon as I have any
news...

--

Shaun Pond

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Sep 15, 2008, 9:13:31 AM9/15/08

to

Nickduddy,

you can't activate 8.5 - they have taken that away from us. For the
moment, you have to either install 9 with the missing features, or
wait, I'm really sorry, but at the moment it's out of my hands

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Shaun Pond

Sami Kapanen

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Sep 16, 2008, 1:17:57 AM9/16/08

to

ok,

let's see what happens.

-sk

craigalanlewis

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Sep 15, 2008, 5:46:02 PM9/15/08

to

To give an example as to why the software does not serve its function, I
tried to build (create an output msi file) the project and I got 111
errors. All the errors were due to missing files like this....

ISDEV : error -6103: Could not find file
"J:\Packages\adobe9\PROGRAMFILESFOLDER\Altiris\Altiris Agent\Software
Delivery\pkgdlvlk.tmp"
ISDEV : error -6103: Could not find file
"J:\Packages\adobe9\PROGRAMFILESFOLDER\Altiris\Altiris
Agent\Tasks\AeXTaskSchedulerLock\taskSchedulerLock.tmp"
ISDEV : error -6103: Could not find file
"J:\Packages\adobe9\PROGRAMFILESFOLDER\Novell\ZENworks\logs\ExternalStore\1221257218-0000-23202C7CE3974F998EAD6FEFDECB5008.log"
ISDEV : error -6103: Could not find file
"J:\Packages\adobe9\PROGRAMFILESFOLDER\Novell\ZENworks\logs\ExternalStore\1221257218-0001-23202C7CE3974F998EAD6FEFDECB5008.log"
ISDEV : error -6103: Could not find file
"J:\Packages\adobe9\PROGRAMFILESFOLDER\Novell\ZENworks\logs\ExternalStore\1221257222-0000-37355b0b6d0b4514a57e2a85cbb6b8bb.log"

a. k. a. zenworks log files and temp files from other agents. But I
can't edit the package and the files don't exist, so the package fails.

nickduddy

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Sep 15, 2008, 6:56:02 AM9/15/08

to

I don't quite follow this!

I expected the TID to show how to activate 8.5, especially given Shaun
shows an alternative approach for the OP who had already installed v9.
However, as I read it the TID just recommends downloading V9 and using
the V9 key

Someone suggests that that results in less features than 8.5 so my
question is, how do we just activate 8.5?

I'm half expecting to be told I'm just reading this wrong.

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Shaun Pond

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Sep 16, 2008, 11:15:00 PM9/16/08

to

Phawley,

did you see my reference to http://www.novell.com/support/php/search.do?cmd=displayKC&docType=kc&externalId=7001301
in this thread?

--

Shaun Pond

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Sep 23, 2008, 5:37:53 AM9/23/08

to

106666,

we should be getting a new ZENworks Edition ASAP, that should have them

--

Shaun Pond

Sami Kapanen

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Sep 24, 2008, 3:46:49 AM9/24/08

to

Shaun Pond wrote:
>
> 106666,
>
> we should be getting a new ZENworks Edition ASAP, that should have them

And will this new edition work with ZDM7?

-sk

Shaun Pond

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Sep 24, 2008, 6:19:41 AM9/24/08

to

Sami,

no news on that yet

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Shaun Pond

Sami Kapanen

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Oct 1, 2008, 6:25:51 AM10/1/08

to

Shaun Pond wrote:
>
> Sami,
>
> no news on that yet

this is a weekly check on this issue ;D

-sk

Shaun Pond

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Oct 1, 2008, 9:08:43 AM10/1/08

to

Sami,

and I am sending my weekly reminder to the powers that be...

--

Shaun Pond

unread,

Oct 1, 2008, 2:00:00 PM10/1/08

to

Sami,

we're getting closer, but nothing definite...

--

Shaun Pond

Sami Kapanen

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Oct 8, 2008, 4:15:18 AM10/8/08

to

Shaun Pond wrote:
>
> Sami,
>
> we're getting closer, but nothing definite...

Good to hear.

-sk

Sami Kapanen

unread,

Oct 20, 2008, 4:36:19 AM10/20/08

to

Shaun Pond wrote:
>
> Sami,
>
> we're getting closer, but nothing definite...

where are we now?
where am I?

-sk

Shaun Pond

unread,

Oct 20, 2008, 5:31:10 AM10/20/08

to

Sami,

internal discussions, there are still issues with it, but we need to
decide if it's "good enough"

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Shaun Pond

pantuner

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Oct 24, 2008, 5:56:02 PM10/24/08

to

I've only just looked in here today, having been away from ZCM for some
time.

I cannot believe how incredibly WRONG Novell seems to have got this. I
mean, 6 to 7 weeks with no resolution? Holy Cow! That's shoddy customer
service, to put it mildly. Plain and simple.

I'm trying to persuade my clients to go with ZCM and Novell, and Novell
seem to be doing their darndest to scare everyone off.

Mind you, even the 8.5 Adminstudio bundled with ZCM was pretty useless;
the guys over at Acresso were very upfront that it was a teaser meant to
entice you to use the real thing.

Just my 2c...

Steve

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moffatt

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Oct 24, 2008, 5:46:03 PM10/24/08

to

I just installed AdminStudio 9 and applied the Zenworks 9 serial number
to it.

Installation Monitoring is an unavailable feature.
Snapshot is available but nothing in the snapshot can be excluded or
included
I haven't tried remote repackaging yet but I fear it too will be an
unavailable feature, as mentioned previously in this thread.
Everytime I open or close an AdminStudio program (i.e. Tuner or
Repackager) I get prompted to login to ZCM.

The constant login prompts are incredibly annoying.
The lack of features has made this AdminStudio 9 Zenworks Edition
completely useless.

It is definitely NOT good enough.

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moffatt
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Sami Kapanen

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Nov 5, 2008, 6:26:37 AM11/5/08

to

Shaun Pond wrote:
>
> Sami,
>
> internal discussions, there are still issues with it, but we need to
> decide if it's "good enough"

still in the dark..

-sk

Shaun Pond

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Nov 10, 2008, 10:27:19 AM11/10/08

to

AndyDeck,

it's being processed by internal operations at Novell as I write...
(sorry, been away on vacation for 2 weeks)

--

Shaun Pond

unread,

Nov 10, 2008, 10:27:18 AM11/10/08

to

Moffatt,

just a little more time, we should have a resolution imminently...

--

Shaun Pond

unread,

Nov 10, 2008, 10:57:53 AM11/10/08

to

Moffatt,

it's been released, I am updating the TID shortly

--

Shaun Pond

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Nov 10, 2008, 5:13:29 PM11/10/08

to

Pam,

:)

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Shaun Pond

pam a

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Nov 10, 2008, 11:46:02 AM11/10/08

to

Shawn,

I installed AdminStudio 9 Zenworks Edition on a workstation that is
running the ZCM agent 10.1.1. I can't login to my zen1 server. It
gives me a message Login Failed. I can login to ZCM via the web using
the credentials but the credentials do not work within the AdminStudio 9
Zenworks Edition login prompt.

I found the tip below in the readme file for ZCM 10.1:

2.1.13 AdminStudio ZENworks Edition requires the Primary Server to be
using ports 80 and 443
During product installation, you have the option to select ports other
than the defaults of 80 and 443, but AdminStudio requires the Primary
Server to use ports 80 and 443.

Workaround: None. To use AdminStudio, you must install it on a Primary
Server that is using ports 80 and 443.

Am I to install the AdminStudio ZENworks Edition program on the ZCM
server?

Please advise.

Thanks

Pam

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Shaun Pond

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Nov 11, 2008, 12:37:15 AM11/11/08

to

106666,

the newly released version has this feature present once more. See TID
7001301

--

Shaun Pond

Sami Kapanen

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Nov 11, 2008, 1:31:28 AM11/11/08

to

Shaun Pond wrote:
>
> Moffatt,
>
> it's been released, I am updating the TID shortly

great, lets see..

-sk

Shaun Pond

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Nov 11, 2008, 2:27:45 AM11/11/08

to

Sami,

does that work for you?

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Shaun Pond

Sami Kapanen

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Nov 14, 2008, 8:18:22 AM11/14/08

to

Shaun Pond wrote:
>
> Sami,
>
> does that work for you?

I'll try to report back when I get a word from the actual Application
dudes...

-sk

Shaun Pond

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Nov 14, 2008, 8:40:30 AM11/14/08

to

Sami,

OK

--

Shaun Pond

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Nov 18, 2008, 2:09:39 PM11/18/08

to

Andrewpetrie,

> Are ZDM 7 users still permitted to use AS9,
> as per the TID suggests?
>
yes, what is the filename of the version you tried to install?

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Shaun Pond

andrewpetrie

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Nov 18, 2008, 1:56:03 PM11/18/08

to

Well somehow my AdminStudio 8 got buggered, so I decided to install
AdminStudio 9 as per the TID 7001301. I am still using ZDM 7, so I hope
I'm still permitted to use AS 9... I do own a lisense for ZCM 10
however, it's not in my environment at present.

The registration process at Acresso's site however seems to fail, red
text, but no explanation given as to why. Is anyone else experiencing a
registration error?

The registration page is entitled: AdminStudio ZENworks 10 Edition
Serial Number Registration. Are ZDM 7 users still permitted to use AS9,

as per the TID suggests?

I previously registered myself with AdminStudio 8 key before
registration at Acresso shut down. Does this have anything to do with
my failure to register AdminStudio 9? Is my lisence considered used up,
so I'm stuck with AdminStudio 8?

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Shaun Pond

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Nov 19, 2008, 12:06:01 AM11/19/08

to

Andrewpetrie,

> No response yet from
> Acresso on the subject.
>
you're not likely to - they will bounce you straight back to Novell. I
will investigate this

--

Shaun Pond

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Nov 19, 2008, 1:46:30 AM11/19/08

to

Andrewpetrie,

looks like a bug - go to
http://mktg.acresso.com/mk/get/issue_serial?prid=ADJAD to register. The
web page you're redirected to hasn't been updated - I will get this
fixed

--

Shaun Pond

Sami Kapanen

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Nov 19, 2008, 7:21:21 AM11/19/08

to

andrewpetrie wrote:
>
> adminstudio9zenworks7edition.exe
>
> The install is fine, it's the Registration process on the Acresso site
> that fails, but no specific reason is given. I hope it's just a
> temporary outage of the registration process.

Just got the same report from our zen guru, registration to Acresso
fails.

-sk

Sami Kapanen

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Nov 19, 2008, 7:26:00 AM11/19/08

to

Shaun Pond wrote:
>
> Andrewpetrie,
>
> looks like a bug - go to
> http://mktg.acresso.com/mk/get/issue_serial?prid=ADJAD to register.

doesn't work,
An error has occurred while attempting to process your registration.

-sk

Shaun Pond

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Nov 19, 2008, 8:44:44 AM11/19/08

to

Sami,

I apologise - I have reported this to TPTB...

--

Shaun Pond

unread,

Nov 19, 2008, 8:44:58 AM11/19/08

to

Sami,

I confirm.

--

Shaun Pond

unread,

Nov 20, 2008, 9:43:16 AM11/20/08

to

Andrewpetrie,

see TID 7001301 - go to http://www.acresso.com/promolanding/9384.htm
for ZEN7, we need to get an updated ISO...

--

Shaun Pond

unread,

Nov 20, 2008, 9:43:49 AM11/20/08

to

Sami,

go to http://www.acresso.com/promolanding/9384.htm - someone forget to
update the ISO when they decided to split the registration pages... :(

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Shaun Pond

Sami Kapanen

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Nov 21, 2008, 3:31:42 AM11/21/08

to

Shaun Pond wrote:
>
> Sami,
>
> go to http://www.acresso.com/promolanding/9384.htm - someone forget to
> update the ISO when they decided to split the registration pages... :(

this is getting sort of "funny",

Page cannot be found ;D

-sk

Shaun Pond

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Nov 21, 2008, 8:42:20 AM11/21/08

to

Sami,

oh Ł%$%Ł!!! OK, the fix was different than I had discussed with them -
the page you are redirected to
http://www.acresso.com/promolanding/7305.htm now has both on there -
I'm off to fix the TID... again

--

Shaun Pond

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Nov 21, 2008, 6:38:49 PM11/21/08

to

Andrewpetrie,

hoorah! Sorry it's taken so long, blame politics...

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Shaun Pond

Sami Kapanen

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Nov 28, 2008, 4:25:41 AM11/28/08

to

installation / registration is ok now,

no word on the actual usability of the new version..

-sk

Shaun Pond

unread,

Nov 28, 2008, 5:02:55 AM11/28/08

to

Sami,

> no word on the actual usability of the new version..
>

well there's only so much I can do... ;)

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Shaun Pond

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Apr 10, 2009, 1:48:43 AM4/10/09

to

Jwebb,

thanks for that :)

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Shaun Pond