Hi,
Hope you doing good.
This is Sohail Khan from MSYS Inc. please go through the Job Description and revert me back ASAP along with your updated resume and your rate expectation, if you are interested.
You can reach me at
Sohai...@msysinc.com and you can call me
(315) 750 4424.
Title : Help Desk Analyst
Location : Columbus, OH.
Length and Terms : Long term.
Job description:
This position will function as a highly skilled HDA with specific responsibilities that include:
• Understanding of Desktop Support and Softwa
re Licensing Services.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.
• Working knowledge of Excel spreadsheets.
Required Skills
• 3 years help desk.
• experience troubleshooting issues via phone/email/desktop.
• experience using Service Now or similar order ticketing system..
Desired Skills
• Express Metrix experience.
Thank you!!
Sohail Khan
Technical Recruiter
MSys Inc.,