Spoolsv.exe

[Joe B]

Trying to auto-install an NDPS Printer. Running nw6sp3 on the server,
client is 4.83sp2. I configured an NDPS Printer to Install onto
workstations in a specific group upon login. The printer and driver in
question is a HP LJ 4300 (using the ps driver). The printer auto-installs
fine on a 98 machine, however, on 2k (win2ksp4 on my machine) .. as the
printer is installing, I get a SPOOLSV.EXE error. If I go into the Start >
settings > printers, the printer shows up as "not available" , if I right
click the printer, I get an Explorer.exe error, then a message that states
the driver was not installed and will only show the spooler properties.

Is there a fix for this? just a problem with the driver?

[Joe B]

Okay I read that there are problems with the 4300 driver, 4200, and 2300
using Ndps. Those replacement drivers that HP novell points you to for
those printers are only PCL drivers, we use a TON of pdf docs here, so
naturally, postscript is a helluva lot faster. What should I use? A dif
version of HP driver?

"Joe B" <joebN...@PLEASEbraytonlaw.com> wrote in message
news:n1hPb.2246$P5...@prv-forum2.provo.novell.com...

[Joerg Schiffer]

Hao about trying the PS driver for the HPLJ 4000? It should work on
the 4300.

Joerg

[Joe B]

I will try that.. looking at HP's site. Anyone know the dif between these
Point and Print bundles as opposed to the normal drivers?

"Joerg Schiffer" <Joerg.S...@FernUni-Hagen.de> wrote in message
news:sr9s0050o8nc6lqtk...@4ax.com...

[Joe B]

Man :( I cant use the 4000 driver for the PCL because it doesnt have all of
my paper trays.. :sigh:
I have to install two NDPS printers for each printer, one for PS and one for
PCL (some programs print blank if using PS driver)

"Joerg Schiffer" <Joerg.S...@FernUni-Hagen.de> wrote in message
news:sr9s0050o8nc6lqtk...@4ax.com...

[Joe B]

This is weird..

So, for 98 machines, i have the HP4300 PCL6 driver.. i created two
printers, one called "settlement pcl" and another called "paralegal pcl" ..
they are both using the exact same driver, however, when the paralegal
printer installs via auto-deploy, spool32 crashes. What would cause this?

"Joe B" <joebN...@PLEASEbraytonlaw.com> wrote in message

news:i4CPb.3181$P5....@prv-forum2.provo.novell.com...

[Kai Reichert]

Joe,
I am working on that one for a customer.
The spoolsv exception is not spoolsv btw, it is the HP driver
generating a message window that looks exactly like the windows
spoolsv. <sigh>
So up until now we are at the point where HP admits that their drivers
are broken in regards to NDPS.
These "Point and Print" drivers are old and have a different code
design. *And* they are no longer maintained, so no PS drivers as Point
and Print.
HP will only fix their current drivers. I am waiting for a reference
for that issue when Novell worked with HP on that problem. Then we will
have to go to HP and ask them to fix it.

--
Regards, Kai Reichert
Novell Support Forums Sysop

The difference between us and a computer is that, the computer is
blindingly stupid, but it is capable of being stupid many, many million
times a second.

[Joe B]

Awesome, Kai. Thanks for letting me know..
incredibly frustrating... now im just getting random spool crashes (or what
looks like spool crashes) on 98. Its like once I install 4 PCL printers, it
wants to crash, sometimes on 3, doesnt seem to matter what the driver is.
Just wanna throw my arms up and give up :) not like its a *new* problem..
this is why i didnt implement ndps printers months ago. Anyway, hope we can
get HP to get on it... curious what you find out

"Kai Reichert" <kai.re...@spamcop.net> wrote in message
news:xn0ddls03a0b7j001@krdesktop...

[Joe B]

I *think* i may have narrowed this down a little further.
I tried deleting all of these printers one by one, they all reinstalled
fine, i tried doing two at a time, worked fine.. when i got to three at a
time, the spool error occured upon reinstalling the printers after login.

Spool32 caused a page fault in HPBDMC32.DLL
Hope that helps

"Joe B" <joebN...@PLEASEbraytonlaw.com> wrote in message

news:SZWPb.314$vr5...@prv-forum2.provo.novell.com...

[Kai Reichert]

Joe,
on W2K/XP you see if it is a real spoolsv crash or not when you open
the printer list after the "crash" and you still see all printers.
If the printers are gone than it was spoolsv, otherwise it was this
fake message.
If it *is* spools you also need to update to the latest client patch.

--
Regards, Kai Reichert
Novell Support Forums Sysop

People who claim that computers will make life easier for us have
obviously never used one.

[Joe B]

hey Kai,
W2k/XP seems to be fine in regards to NDPS (unless youre using the latest Hp
drivers) I believe im using the PNP ones for PCL, and the Hp 4000 series for
PS (for the 4300 printers I have). Mainly getting problems in Win98, which
I believe is the actual spooler crashing. Im running client 3.4 on that
machine and dont see any updates to the client available.

"Kai Reichert" <kai.re...@spamcop.net> wrote in message

news:xn0ddmdd33sdcj007@krdesktop...

[Joe B]

Kai, have you found any reference #'s or anything for Novell reporting the
problem?

"Kai Reichert" <kai.re...@spamcop.net> wrote in message

news:xn0ddmdd33sdcj007@krdesktop...

[Kai Reichert]

Joe, no still waiting. This is sloooow :(

--
Regards, Kai Reichert
Novell Support Forums Sysop

Multitasking....screwing up several things at once.

[Joe B]

Kai!! I made huge progress today...

I was online with HP support talking to them about this 4300 PCL issue.
After a few hours they finally told me to call into HP, I called them and
after talking to two people, got someone useful/helpful in the Jetdirect
support team. I was on hold for 40 mins while this guy was running around
the office, calling engineers, etc. He stated that he knew the newer Hp
drivers had issues, before you couldnt even import them into the broker, but
Novell released a fix for that. I informed him of our problem with the
spooler crashes and that i had no problems importing the driver. I now have
a case number and its been escalated to third tier support or something,
they are suposed to call me back tomorrow.

"Kai Reichert" <kai.re...@spamcop.net> wrote in message

news:H7CRb.1282$Wh....@prv-forum2.provo.novell.com...

[Kai Reichert]

See your mail about contact information from HP.

--
Regards, Kai Reichert
Novell Support Forums Sysop

People who claim that computers will make life easier for us have
obviously never used one.

[Joe B]

One of the techs called me today. He had me try and remove the "Auto_cfg"
portion of the CopyFiles= from the driver inf file, this didnt work. so hes
trying to reproduce it.

See my mail? I dont see anything :) did ya send somethin?

"Kai Reichert" <kai.re...@spamcop.net> wrote in message

news:cwWRb.2292$Wh....@prv-forum2.provo.novell.com...

[Greg Ellis]

We have been fighting with NDPS implementation for several weeks as
well and are very frustrated. Excuse my ignorance, but if these same
drivers work WITHOUT NDPS (which we know they do) and the same drivers
fail WITH NDPS....why is it an HP problem? I notice that in one of
these replies that Novell had supplied the patch that resolved the
initial problem with one driver......

"Joe B" <joebN...@PLEASEbraytonlaw.com> wrote in message news:<%5XRb.2345$Wh....@prv-forum2.provo.novell.com>...

[Marcel Cox]

Greg,

Your message was not posted to the official Novell news
server. While your news server might show the Novell support
newsgroups, Novell has no official connection with other news
servers, and the message you posted will probably never
propagate to the official Novell server. The SysOps only see
messages on the Novell server and for that reason,
you will probably never get a reply to your
message posted here.

I suggest you post your message directly to the official
novell news server named support-forums.novell.com. The
Novell news server is freely accessible both through HTTP
and NNTP. See http://support.novell.com/forums for details.

This message was posted automatically. Please do not reply
to it.

Marcel Cox
Novell Support Forums SysOp