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Arcserve Disaster Recovery Problem

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Adrian Lodge

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Jan 17, 2003, 4:41:19 AM1/17/03
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I am trying to test Cheyenne\Arcserve 6 disaster recovery utility on a
Novell 3.12 server (I thought I was starting on the easiest server!) but am
having a problem.

I have built a novell 3.12 server and can run the CDR utility, which runs
through all four disks as it is supposed to. The problem occurs when it
tries to add a job to the arcserve queue, it asks for a username and
password as it is supposed to but when I supply the supervisor password as
blank OR as it is on the server being restored, it will not accept and the
restore fails.

I have logged into the newly built server from a workstation (as supervisor)
and set the password to be blank, set it to be not required and set it to be
what it is on the server to be restored - all to no avail.

Does anyone know why the disaster recovery utility will not accept the
supervisor login?

Adrian Lodge
Eastleigh Borough Council


Adrian Lodge

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Jan 17, 2003, 7:21:50 AM1/17/03
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I am now getting -

Error Code 12
Failed to create arcserve job queue

"Adrian Lodge" <Adrian...@eastleigh.gov.uk> wrote in message
news:b08j3n$mtogd$1...@ID-124636.news.dfncis.de...

Michael Grigoni

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Jan 20, 2003, 7:13:07 PM1/20/03
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Greetings:

For what it's worth, here's my experience with AS6 disaster recovery:

I found that I needed to create sessions disks with proper databases to
get the disaster recovery to work at all, but even then it would only work
on the exact hardware configuration (for the most part) upon which it was
created. Incident calls to CA support confirmed that it is not a very
flexible tool.

So... I have found to do disaster recovery best uses these items:

1. A zipped-up floppy of the server's dos partition (you can get everything
you need easily on one floppy for this purpose)

2. The arcserve install CD

3. The AS6SP2 patch

4. The backup tapes.

I've had to do this more times then I'd care to remember, but the steps are
obvious...restore the dos partition to the server (or new server's) boot vol,
create the sys and other volumes and mount them, install AS6 and then the
patch, and config. the tape hardware; restore the system from the tapes.
This works very much better for us than the arcane procedures in the
disaster recovery product.

Michael Grigoni
Cybertheque Museum

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