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Tobit Faxware Client Install Problem

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Ken McLeod

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Jul 29, 2002, 1:35:39 PM7/29/02
to
(Reposted following automated response
suggestions.)

When installing the Faxware client on two
different Win98SE machines, I get the following
message:

>>Tobit Image Messaging: This printer could not be upgraded because its
driver (DVIMGMSG.DRV) could not be loaded. PLease
reinstall the printer
from the Printers folder.

When I try and install from the printers folder, I
get:

>>Tobit Fax-Image Driver: The file ...\DVIMGMSG.INF appears to be corrupt.
It lists the printer, but has no information about
it. Select a different
printer model.

I should add that I have tried this with two
different NW6SB add-on CDs with the same result.
And the INF file looks fine to my untutored eye.

The Tobit KB has no info that I could find on
this.

Any ideas?

Cheers,
Ken
--
* Ken McLeod
* Computer Overseer
* THE DELPHIAN SCHOOL
* 20950 SW Rock Creek Road
* SHERIDAN, OR 97378
* http://www.delphian.org

Paul Cowper

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Jul 29, 2002, 4:29:51 PM7/29/02
to
What do you mean by "I should add that I have tried this with two different
NW6SB add-on CDs ..." ? Have you installed the Tobit client from the CD or
from the setup files on the server? If the former, then uninstall the Tobit
Infocentre and delete the printer object (if there is one) in the printers
folder, then re-install using the client setup files within the DAVID folder
on the server.

.Paul.MA

Ken McLeod

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Jul 30, 2002, 2:16:01 PM7/30/02
to
Hi Paul,

Thanks for your response.

> What do you mean by "I should add that I have tried this with two different
> NW6SB add-on CDs ..." ?

I mean I installed Faxware twice, top to bottom,
using two different CDs. That is, I don't think
the problem is a media problem, corrupt file or
something of that nature.

> Have you installed the Tobit client from the CD or
> from the setup files on the server?

No, I installed from the server. Each time (and I
have installed the client about ten times, now) I
have unistalled the info center and removed the
printer object before reinstalling.

Any other ideas? <g>

Ken McLeod

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Aug 3, 2002, 12:01:12 PM8/3/02
to
FWIW, I found eventually that this problem occurs
when installing a color imaging device driver. By
doing a custom install and choosing not to install
this component, the client install was able to
complete and the faxing works great. I still don't
know what causes the problem.

Tobit has no information on it that I could find.

Cheers,
Ken

Ken McLeod wrote:
>
> When installing the Faxware client on two
> different Win98SE machines, I get the following
> message:
>
> >>Tobit Image Messaging: This printer could not be upgraded because its
> driver (DVIMGMSG.DRV) could not be loaded. PLease
> reinstall the printer
> from the Printers folder.

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