Re: IMAP fails to synch again after first successful synch

[Morris Blackham]

It would be helpful to see a "verbose" GWIA log of the IMAP commands that
Outlook is sending for it's subsequent connection.

Morris

>>> gordon mzano<gordon...@no-mx.forums.novell.com> wrote:

> ENVIRONMENT
> Outlook 2007 SP2
> OS: Win XP SP3 and Windows 7 (SP ?)
> IMAP Server: Groupwise 7.0.3 running on:
> SUSE Linux Enterprise Server 10 SP1 (i586)
> Open Enterprise Server 2 SP2 (i586)
>
> ISSUE:
> Setup IMAP profile 'Z' in Outlook, first Send/Receive works with 100%
> synchronisation.
> However for subsequent send/receives no other email is received,
> despite the Send/Receive completing OK in the progress screen.
>
> The mail is arriving at the mailbox because IMAP on Outlook 2003,
> Groupwise client, and an Apple Powerbook with it's default IMAP client
> connect fine to the same mailbox and show all the email correctly.
>
> Other staff are accessing their email fine through a mix of Outlook
> 2003 (not sure if there are other 2007 users) and Groupwise Webmail.
>
> So back to Outlook 2007... I have googled for hours to no avail, as
> well as the following:
> ‑ Recreated a new Outlook profile, but it yielded the same result,
> first synch fine then nothing more.
> ‑ Logged in as a new user on the pc and created Outlook profile again:
> same result.
> ‑ Checked GW POA and GWIA logs.
> ‑ rcgrpwise stop then start ‑ still no good
>
> What is the best way to force the IMAP account to synch properly and
> list the new emails after the first successful synch?
> Unless anyone has any better suggestions, my plan is to enable
> diagnostic logging on GWIA, restart it then test with one of the
> problematic pc's and see what the logs reveal.
>
> Cheers
> Gordon

[Morris Blackham]

I wasn't going to look for errors in the log, but the actual Fetch command
that outlook was sending. Could have been a clue about the UID's it was
trying to fetch.

Morris

>>> gordon mzano<gordon...@no-mx.forums.novell.com> wrote:

> I enabled verbose logging and conducted testing, but the logs did not
> appear to show any error's.
>
> I then did a analyse/fix (including contents and index) on the GW
> mailbox ‑ did not help.
>
> In the end , I disassociated the GW mail box from the user and renamed
> it, then added a new GW account and copied over his email from the old
> mailbox using GW's shared folder feature. A fairly drastic step to fix
> such a thing I must say.
>
> So a mystery still prevails in that all other tested email clients,
> (Groupwise client and webmail and Outlook 2003 IMAP) worked except for
> Outlook 2007 IMAP ‑ until a new GW mailbox was created.
>
> Maybe other GWCHECK options would have been worth a shot before
> creating a new mailbox, such as the rebuild option, what does anyone
> thing about this?