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Archiving Errors

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rshatford

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Jan 2, 2007, 3:19:09 PM1/2/07
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Hello all,
I am having an issue with a user trying to archive his email. He is
getting the following errors on his Workstation.

1. GroupWise Error (c050) Attempted operation after a critical error -
should abort transaction.

2. GroupWise Error (d115) A problem with your mailbox has been
encountered......look up the error code in the GroupWise documentation
Guide.


I am also seeing the following errors in the GWCheck of his account.

73148 ITEM_RECORD check
Error 83- Item failed to archive
- Subject: Fwd: ****
- From: *******
- Date: Nov 15, 2006
- First archive attempt date: Jan 2, 2007
- Number of archive attempts: 2
- Error number on last Archive attempt: 0xC050
73249 ITEM_RECORD check
Error 83- Item failed to archive
- Subject: ****
- From: *******
- Date: Nov 16, 2006
- First archive attempt date: Jan 2, 2007
- Number of archive attempts: 3
- Error number on last Archive attempt: 0xC050
73274 ITEM_RECORD check
Error 83- Item failed to archive
- Subject: Re: ****
- From: *******
- Date: Nov 16, 2006
- First archive attempt date: Jan 2, 2007
- Number of archive attempts: 2
- Error number on last Archive attempt: 0x8200
73318 ITEM_RECORD check
Error 83- Item failed to archive
- Subject: Re: ****
- From: *******
- Date: Nov 16, 2006
- First archive attempt date: Jan 2, 2007
- Number of archive attempts: 3
- Error number on last Archive attempt: 0x8200


I was wondering if anyone could help me with these messages.
Thanks in advance.
Bob Shatford


--
rshatford

Caterina Luppi

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Jan 2, 2007, 4:14:01 PM1/2/07
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hi Bob,

did you try to repair the mailbox with gwcheck?

--
Cat
NSC Volunteer Sysop

rshatford

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Jan 2, 2007, 4:29:11 PM1/2/07
to

Thanks for the Reply Cat,

Yes. The second group of messages are what I received from the
GWCheck. I did the GWCheck with Structure checked, with Index Check
and Fix Problems also checked. After that, I did a GWCheck with
Contents checked with Collect statistics and Fix Problems also checked.


I am curious as to my next move. We have not really experienced issues
where a user cannot archive mail, so that is kinda new to me.

Thanks
Bob Shatford


--
rshatford

Caterina Luppi

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Jan 3, 2007, 11:23:16 AM1/3/07
to
hi Bob,

did you use the reset client option? That helps, sometimes.
Is this problem appearing for many messages or just few?

If it's just for a few messages, it looks like they're corrupted in a
way that gwcheck cannot fix. I'd try to, for instance, forward them to
myself, and then archive the forwarded message (inline or as
attachment), to see if archiving works for the new message.

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