Groupwise client is reporting 1 unread email when all are read
krish...@cox.net
I have a rather strange problem that I'm hoping to find a solution to. I
have one user who's client is reporting that there is an unread email in
her inbox when all have been read. In fact, she has either deleted or
moved all mail out of her inbox to either a cabinet directory or an
archive. I had her log in at another workstation and the issue followed
her. I have run both an analyze/fix with all the options checked, and a
structural rebuild on her user database, and found no problems.
Any assistance would be greatly appreciated.
Thanks,
Kris
Tommy Mikkelsen
--
Best Regards
Tommy Mikkelsen
IT Quality A/S
Denmark
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Allison Thompson
krish...@cox.net
It's actually showing in the inbox, and it's always off by one when there
IS unread mail in the inbox. For example, when I was working on it
tonight, the inbox had 11 unread emails, but the number said 12.
Kris
> Is the message showing unread next to the inbox or the HOME? I had a
case =
> where a user had dragged an unread email to their "home" - so it showed
1 =
> unread email next to home. And this message did not show up in the
inbox =
> anymore. The only way I figured out how to see what was in home was to
=
> customize the HOME page (right click home> choose properties> display
tab> =
> customize) to show the HOME folder (I had to make a new panel), and
then =
> you were able to see the unread email and move it back to the inbox. =20
>
>
> >>> On 03/19/07 at 9:27 AM, <krish...@cox.net> wrote:
>
> Hi Folks,
>
> I have a rather strange problem that I'm hoping to find a solution to.
=
> I=20
> have one user who's client is reporting that there is an unread email =
> in=20
> her inbox when all have been read. In fact, she has either deleted
or=20
> moved all mail out of her inbox to either a cabinet directory or an=20
> archive. I had her log in at another workstation and the issue
followed=20=
>
> her. I have run both an analyze/fix with all the options checked, and =
> a=20
> structural rebuild on her user database, and found no problems.=20
>
> Any assistance would be greatly appreciated.
>
> Thanks,=20
> Kris
>
krish...@cox.net
I tried to follow that TID, but when I got to the point where I should
relog into Groupwise and it should have recreated an empty user.db file,
the POA gave an error and said that it could not find the user db file,
and the client would not load. I tried this 3 times with the same
result. That TID listed versions 5.2 to 6.5. Is the procedure possibly
not compatible with version 7?
Kris
Tommy Mikkelsen
Did you restart the POA after the deletion ?
krish...@cox.net
- Stopped POA
- Renamed user.db file to user.bak
- Ran gwcheck and did a structural rebuild on that particular user
- Started POA
- Tried to log in to Groupwise as that user. (This is where it fails
each time)
Kris
krish...@cox.net
- Stopped POA
- Renamed user.db file to user.bak
- Ran gwcheck and did a structural rebuild on that particular user
- Started POA
- Tried to log in to Groupwise as that user. (This is where it fails
each time)
Kris
> It is, but sometimes the POA caches the users...
Tommy Mikkelsen
TID10064926
Jörg Rohrer
"Read".
Now you should see any unread Item. If it's only one Item, it must be this
one you see in the Home View. Just delete it or move it to another Folder.
Jörg