WebAccess Mailbox is unavailable

ddin...@woodcraftind.com

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Jul 20, 2004, 9:58:07 AM7/20/04

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We have an issue with one user. We moved here from one POA to another
and everything works fine except that when she tries to logon to
GroupWise WebAccess she gets a message. Your mailbox is unavailable.
Please contact your system administrator. Then when I look at the
GroupWise WebAccess Agent logs I see an error "User <USER NAME> GroupWise
login rejected <d101>". It use to work before we moved her. Any help
would be appreciated.
Thanks

Jim Michael

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Jul 20, 2004, 10:49:27 AM7/20/04

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Did you try the usual gwcheck against her account?

--
Jim
NSC SYsop

ddin...@woodcraftind.com

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Jul 20, 2004, 10:57:42 AM7/20/04

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> ddin...@woodcraftind.com wrote:
> >
> > We have an issue with one user. We moved here from one POA to another
> > and everything works fine except that when she tries to logon to
> > GroupWise WebAccess she gets a message. Your mailbox is unavailable.
> > Please contact your system administrator. Then when I look at the

> > GroupWise WebAccess Agent logs I see an error "User (USER NAME)

GroupWise
> > login rejected d101". It use to work before we moved her. Any help
> > would be appreciated.
>
> Did you try the usual gwcheck against her account?
>
> --
> Jim
> NSC SYsop

Yes I have ran gwcheck against her account

ddin...@woodcraftind.com

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Jul 20, 2004, 12:50:12 PM7/20/04

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> ddin...@woodcraftind.com wrote:
>
> > Yes I have ran gwcheck against her account
>

> Ok. Try having her log in while fully-qualifying her GW id, eg
> user.po.domain Does that work?
> --
> Jim
> NSC SYsop
>
> > OK I tried that and I still got the message your mailbox is
unavailable

Jim Michael

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Jul 20, 2004, 3:07:27 PM7/20/04

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Hnmm... are other users in her PO able to get to webaccess? Does she
have a GW password set?

--
Jim
NSC SYsop

ddin...@woodcraftind.com

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Jul 20, 2004, 3:46:09 PM7/20/04

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>> Yes everyone else in the PO can get to web access. It seems like that
when we moved here from one PO to the other the webaccess part did not
sync. Her GW password is set.

Jim Michael

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Jul 20, 2004, 3:51:58 PM7/20/04

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ddin...@woodcraftind.com wrote:
>
> It seems like that
> when we moved here from one PO to the other the webaccess part did not
> sync. Her GW password is set.

I'm stumped, then... something didn't get updated, but I don't know
what. You might try rebuilding the domain db, but that's about all I can
suggest. If no one else jumps in with an idea you'll probably have to
open an incident with Novell for resolution.

--
Jim
NSC SYsop

ddin...@woodcraftind.com

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Jul 20, 2004, 3:57:32 PM7/20/04

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> Thanks for your help
> Dave

Dawn Wilkinson

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Jul 22, 2004, 5:04:54 PM7/22/04

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I had this just the other day with one user account.
Simply resetting the password sorted out whatever was causing the problem.

Its worth a try ...

>>> <ddin...@woodcraftind.com> 20/07/2004 14:58:07 >>>

ddin...@woodcraftind.com

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Jul 23, 2004, 10:20:01 AM7/23/04

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I tryed that and it did not change anything

Massimo Rosen

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Nov 12, 2008, 9:19:08 AM11/12/08

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Hi,

karbiker wrote:
>
> Was this issue ever resolved? I have the same problem.

Please start a new thread describing your problem and which versions you
use, instead of replying to an almost 5 year old thread.

CU,
--
Massimo Rosen
Novell Product Support Forum Sysop
No emails please!
http://www.cfc-it.de

karbiker

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Nov 12, 2008, 5:46:02 AM11/12/08

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Was this issue ever resolved? I have the same problem.

--
karbiker
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