Re: One user cannot login
Mike021548141
> restarted the MTA
The MTA is not related to password changes, only the POA is involved.
Just so I'm clear, when you load the Gwise fat client as the user in
question it prompts you for a password and accepts the password that you
are trying in webaccess? If this is the case then we have problems...
By chance are there multiple post offices? Or has an account existed
previously with the same user name
Could you put the post office to verbose logging and post an extract of
the log for a successful login from the fat client and a failed login
from webaccess
MC
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gemirkhanian
When I login to user Julie from webaccess, it does not even attempt to
login in the POA. When I login Via webaccess another user I get a
heading example: Login WebAccess ::GW Id=ge :: 10.184.51.227
[10.184.51.252]
When I login from the Fat client it gives me “Error: Path not found
[8209] User:Julie” but I can get in to her email.
06:12:51 200 *** NEW PHYS. CONNECTION, Tbl Entry=10, Socket=161
06:12:51 200 *** NEW APP CONNECTION, Tbl Entry=42, Check ID=1227038417
06:12:51 200 C/S Login Windows Net Id=Admin.MT ::GW Id=julie ::
10.184.51.227
06:12:51 200 Error: Path not found [8209] User:julie
06:12:51 200 Error: Path not found [8209] User:julie
06:12:51 200 Error: Path not found [8209] User:julie
06:12:51 200 Error: Path not found [8209] User:julie
06:12:52 20C MTP: Sender thread started for link MT_DOMAIN: 5 running
06:12:53 3DF MTP: File sent: 5924FFE1.ZI1 Queue: 5 Size: 1104
06:12:53 200 *** NEW PHYS. CONNECTION, Tbl Entry=12, Socket=33
06:12:53 200 *** NEW APP CONNECTION, Tbl Entry=43, Check ID=1227038418
06:12:53 200 C/S Login Windows Net Id=Admin.MT ::GW Id=julie ::
10.184.51.227
06:12:54 200 *** APP DISCONNECTED, Tbl Entry=43, Check ID=1227038418
06:12:54 200 *** PHYSICAL PORT DISCONNECTED, Tbl Entry=12, Socket=33
06:12:55 200 *** PHYSICAL PORT DISCONNECTED, Tbl Entry=5, Socket=140
06:12:57 200 *** NEW PHYS. CONNECTION, Tbl Entry=5, Socket=33
06:13:01 200 *** NEW PHYS. CONNECTION, Tbl Entry=12, Socket=97
06:13:04 200 *** PHYSICAL PORT DISCONNECTED, Tbl Entry=15, Socket=110
06:13:04 200 *** NEW PHYS. CONNECTION, Tbl Entry=13, Socket=108
06:13:04 200 *** NEW APP CONNECTION, Tbl Entry=43, Check ID=1227038419
The following 2 logs are when I attempted to login Via Webaccess
POA log
07:01:00 1FE Processing update:
07:01:00 1FE Purge Execution Record
07:01:00 423 *** NEW PHYS. CONNECTION, Tbl Entry=11, Socket=195
07:01:01 423 *** NEW PHYS. CONNECTION, Tbl Entry=16, Socket=196
07:01:02 423 *** NEW PHYS. CONNECTION, Tbl Entry=17, Socket=197
07:01:04 423 *** PHYSICAL PORT DISCONNECTED, Tbl Entry=5, Socket=111
07:01:06 423 *** NEW PHYS. CONNECTION, Tbl Entry=5, Socket=111
07:01:06 423 *** NEW PHYS. CONNECTION, Tbl Entry=18, Socket=200
Webaccess Log
11-20-08 07:01:02 << Server Thread finished servicing client
11-20-08 07:01:02 >> Server Thread is processing a request...
11-20-08 07:01:02 Someone wants to login
11-20-08 07:01:02 << Server Thread finished servicing client
11-20-08 07:01:02 >> Server Thread is processing a request...
11-20-08 07:01:02 Checking UTF8 compatibility
11-20-08 07:01:02 << Server Thread finished servicing client
11-20-08 07:01:02 >> Server Thread is processing a request...
11-20-08 07:01:02 Login failed: julie
11-20-08 07:01:02 << Server Thread finished servicing client
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gemirkhanian
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Mike021548141
The 8209 is (as it says) a file/path not found. In the context that its
being reported by the fat client the cause is most likely that the view
files have not been updated with your last GroupWise Client upgrade
The only thing I can think of to cause the failed login error for Julie
while logging in via webaccess is that webaccess is looking to another
post office than the one that Julie exists in. Do you have other post
offices, was Julie's account moved between post offices by chance?
Have you checked for stuck moves?
MC
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gemirkhanian
About a month a ago, Group of users had an error when a Gwcheck was
running during the day. Their mailboxes were locked and could not send
emails. I cannot remember exact error but it involved c057, and one
other error pointing to a corruption on the Msg14.db file. The fastest
way I was able to get those users back and operational was to find the
MSG14.dbA file that had backed up prior to the repair and renamed it
back to msg14.db. After I did that everyone was able work. I ran full
repair on the postoffice over the weekend using GWcheck.
The reason why I brought this to your attention is because when looking
into the PO in verbose mode, the Group of users that were involved with
the same msgfile were getting the same error, however all of them except
for Julie are able to login with both clients. I might have a second
problem that I am not sure how to repair. I have a single post Office
system. (if I did have multiple PO system where and how would I check
for stuck move). As far as the View files, don’t all users use the same
View file from the PO folder? If so shouldn’t everyone have the same
problem? Do individuals point to different View files?
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gemirkhanian
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gemirkhanian
I am reposting again, because on my screen it is not showing up under my
name.