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Re: Mails not getting to some external recipients
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Michael Bell
Oct 15, 2009, 2:54:57 PM10/15/09
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lmoniz wrote:
> This problem has me tearing my hair out. I have some internal people
> trying to send messages to external addresses. The logs for the mta and
> gwia show the messages transferring without error, the mta is even
> logging a confirmation bit.
> Messages were going out for a while and then started to not be
> delivered tot he external addresses. I figured a spam or rbl listing on
> the recipient's side. The problem continued so I rebuilt each mailbox
> with gwcheck, rebuilt address books, removed frequent contacts but still
> no joy.
>
> Did a top down rebuild while at the same time communicating with some
> of the recipients and mail started to go through again. Mails have now
> stopped being delivered once again. All logs at my end show the
> messages being delivered to the receiving servers and no errors that I
> can see. I'm still convinced that the problems are happening after the
> messages leave my server but I want to ask if there are any obscure
> settings that I might be missing that would contribute to this problem.
> To make things more difficult, there are no bounce back messages from
> the recipient servers either.
>
>
1. What makes you think they arent going out.
2. Use WireShark to sniff the line
3. Any firewalls or proxies between you?
> This problem has me tearing my hair out. I have some internal people
> trying to send messages to external addresses. The logs for the mta and
> gwia show the messages transferring without error, the mta is even
> logging a confirmation bit.
> Messages were going out for a while and then started to not be
> delivered tot he external addresses. I figured a spam or rbl listing on
> the recipient's side. The problem continued so I rebuilt each mailbox
> with gwcheck, rebuilt address books, removed frequent contacts but still
> no joy.
>
> Did a top down rebuild while at the same time communicating with some
> of the recipients and mail started to go through again. Mails have now
> stopped being delivered once again. All logs at my end show the
> messages being delivered to the receiving servers and no errors that I
> can see. I'm still convinced that the problems are happening after the
> messages leave my server but I want to ask if there are any obscure
> settings that I might be missing that would contribute to this problem.
> To make things more difficult, there are no bounce back messages from
> the recipient servers either.
>
>
1. What makes you think they arent going out.
2. Use WireShark to sniff the line
3. Any firewalls or proxies between you?
Ted Kumsher
Oct 21, 2009, 2:59:46 PM10/21/09
to
***In general***, if the verbose gwia log says "transferred" (and you're
looking at the correct message), then the email left your system and the
GWIA received acknowledgment of the receipt.
looking at the correct message), then the email left your system and the
GWIA received acknowledgment of the receipt.
>>> On 10/15/2009 at 1:26 PM, lmoniz<lmo...@no-mx.forums.novell.com>
Ted Kumsher
Oct 23, 2009, 4:55:20 PM10/23/09
to
You could always double check that your reverse DNS records are correct,
that your public IP address isn't blacklisted anywhere, and (if you have
one) that your SPF record is accurate.
that your public IP address isn't blacklisted anywhere, and (if you have
one) that your SPF record is accurate.
>>> On 10/22/09 at 5:06 PM, lmoniz<lmo...@no-mx.forums.novell.com> wrote:
> Thanks for your responses. I'm pretty sure that I'm reading the logs
> correctly. I'm also pretty sure that the messages are getting to the
> sender (note the confirmation record) I was hoping to discover some
> other problem that I haven't run across in my time running GroupWise and
> other mail servers.
>
> I've already eliminated my system's configuration as the culprit and
> have told our internal senders to escalate with their client and their
> mail administrator. I just wanted to be sure I hadn't missed any
> obscure possibility.
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