Mailbox folder missing from 6.5.2 GW Client & GroupWIse doesn't start

[Mike McCannish]

Hi

Have a problem with one of my users who is unable to load his GroupWise
client. The client begins to load after the password screen and then
shuts down without any errors.

On checking the POA when he attempts to login in, there are no errors -
just the normal message that is displayed when I user logs in from the
standard client.

The user can, however, login using WebMail and the Java client for MAC.

The only thing of note is that within the WebMail view, the mailbox
folder is offset from the other main folders (Sent, Trash, Calendar
etc) and the Java client does not show the mailbox folder at all.

I have ran a standalone GWCheck (with the user logged out) for
Structure and Contents without any effect.

Anyone know how to recover the mailbox folder?

Thanks

[Tommy Mikkelsen]

Try and run a GWCheck on the user.

Analyse/Fix database
Select Contents and FIX only, and in the Misc Tab, type FOLDERRESET

--
Best Regards

Tommy Mikkelsen

IT Quality A/S
Denmark

Novell Support Forums SYSOP

Please Report back any success or failure, That way we all learn

Sorry, but no support through email

"I hate bugs".......Tommy Lee Jones, MIB

Be a GroupWiseR, go http://www.groupwiser.net

[Dave Parkes]

Does that work if the folder is actually there, just in the wrong place ?,

I think you'll just need to move the folder back in place within Webaccess

Cheers Dave

--

Dave Parkes [NSCS]
Occasionally resident at http://support-forums.novell.com/

[Tommy Mikkelsen]

Think so, but haven't tested.

But as Dave points out, if you can get access from WebAcc, then move
the folder back from there.

[Mike McCannish]

Tommy Mikkelsen wrote:

> Try and run a GWCheck on the user.
>
> Analyse/Fix database
> Select Contents and FIX only, and in the Misc Tab, type FOLDERRESET

Hi Tommy

Thanks for the suggestion but this didn't resolve the problem.

It managed to moved the MAILBOX folder so that it was located under the
SENT ITEMS. The client still crashes when I try to open it for this
user.

I will run it again and see what happens.

Any other suggestions - Structural Rebuild/Recreate user DB?

Thanks

--

[Mike McCannish]

Dave Parkes wrote:

> Does that work if the folder is actually there, just in the wrong
> place ?,
>
> I think you'll just need to move the folder back in place within
> Webaccess
>
> Cheers Dave

Hi Dave

Thanks for the suggestion but I cannot see a way of moving the folder
to it's correct location within WebAccess.

The MAILBOX folder does indeed exist, it's just that it is located
under the SENT ITEMS folder.

Thanks

--

[Tommy Mikkelsen]

Ahhhhh....Could be the old DelDupFolder Problem ;-)

Try this:

Run a normal contents check on the Post Office
In ConsoleOne select the users that you want to run the check on
Select Tools | GroupWise Utilities | Mailbox/Library Maintenance
Select Contents and Fix problems.
On the Databases tab deselect Message
On the Misc tab enter DelDupFolders in the Support Options field
Select Run.
Keep running job until all the folders have been deleted.

[Mike McCannish]

Tommy Mikkelsen wrote:

> Ahhhhh....Could be the old DelDupFolder Problem ;-)
>
> Try this:
>
> Run a normal contents check on the Post Office
> In ConsoleOne select the users that you want to run the check on
> Select Tools | GroupWise Utilities | Mailbox/Library Maintenance
> Select Contents and Fix problems.
> On the Databases tab deselect Message
> On the Misc tab enter DelDupFolders in the Support Options field
> Select Run.
> Keep running job until all the folders have been deleted.

Tommy - this did not work I'm afraid. :-/

Here is a sample of the log file from the check.

Checking user = owend (tl8) 6563840 bytes, 11/01/05 16:50
(Owen Dowling [Account Services])
CONTENTS VERIFICATION of database
LBLON-MAIL01/MAIL:\lonpo2\ofuser\usertl8.db
- 5998 records found, last DRN = 69379
- checking Preference records
- checking Personal Address Book records
Starting User-Defined Table check
User-Defined Table check complete
Starting address book sync
Address book sync complete
Starting PAB index check
PAB index check complete
Starting PAB duplicate book check
Duplicate book check complete
- checking Folder records
- checking Data records
1 FOLDER_RECORD (Universal Inbox)
4366 GENERIC_RECORD check
- User [owend] has granted global access rights through <Minimum
User Access>
3082479 kbytes in use by user's mail

PROCESSING COMPLETED- total processing time: 0:03:44

========================================================================
========
===== JOB LOG SUMMARY (43679e27.ckl)
===========================================
========================================================================
========

Processing completed

***** OVERALL STATS FOR THIS RUN *****
*********************************************************************
Uncorrectable conditions encountered:
- No problems found
Correctable conditions encountered:
- No problems found
*********************************************************************

[Dave Parkes]

Neither can I <g>, I thought you could now, but the next step

http://support.novell.com/cgi-bin/search/searchtid.cgi?/2954295.htm

Install that client, and move the folder back to where it belongs. 5.2
isn't as fussy as the later clients and will let you do this

[Tommy Mikkelsen]

Ups....Forgot one thing ;-)

I seem to recall, that GW6.5.2 GWCheck was broken with the
DelDupFolders option.

Try and download GW6.5.5 SP, extract it to your Harddrive, and run
gwcheck from there

[Mike McCannish]

Dave Parkes wrote:

> Neither can I <g>, I thought you could now, but the next step
>
> http://support.novell.com/cgi-bin/search/searchtid.cgi?/2954295.htm
>
> Install that client, and move the folder back to where it belongs.
> 5.2 isn't as fussy as the later clients and will let you do this
>
> Cheers Dave

Hi Dave

This worked a treat - thank you!!

--

[Dave Parkes]

No problem, keeping an old 5.2 client handy can be useful :-)