Messages disappearing to POA

[Marcos Vianna]

Dear friends,
We have a 6.5 GW system running for more than two years now, running 6.5.7
version.
Now we started to have an interesting problem. I can follow the message
until it leaves the MTA, but the message don�t get to the user mailbox. Some
messages come addressed to 5 or 6 addresses but only 1 or 2 users don�t get
their message, the other users receive without trouble.
I don�t know where I can start troubleshoting this problem. Can somebody
help me?

Regards,
Marcos Vianna

[Michael Bell]

These are all to the same PO? I can't recommend much besides verbose POA
logging.

[Marcos Vianna]

Thanks Michael and Jeff.
Well, I�ve got the same error 3 times now and the messages allways come from
the internet. A message is sent to a few recipients and one of them doesn�t
get it. I had no complain on internal messages yet.
I�ll look for errors in the log files in the next few days and return with
more info, if possible.
I�ve noticed some errors on MTA when it starts, but I can�t see them in the
log file. I�ve enabled the "error message to admin" flag (/noerrormail) but
nothing happened. I�ll look for a way to discover what errors are these.

Regards,
Marcos Vianna

"jgrubbs" <jgr...@no-mx.forums.novell.com> wrote in message
news:jgrubbs...@no-mx.forums.novell.com...
>
> Can you narrow this down at all? Is it happening on mail that comes in
> from the internet, internal mail or both? If you look at the sent items
> for a message that failed to deliver, what does it show? You should be
> in verbose mode logging on all agents for sure. Please provide as much
> detail as possible.
>
>
> --
> Jeff Grubbs
> Novell Technical Support Engineer II
> jgr...@novell.com
> ------------------------------------------------------------------------
> jgrubbs's Profile: http://forums.novell.com/member.php?userid=41638
> View this thread: http://forums.novell.com/showthread.php?t=379760
>

[Marcos Vianna]

Dear friends,
I�ve been looking for another message to "disapear" and this week it
happened again. But I could now track the problem and it didn�t have to be
with the POA. A message never got to a user and we could ask the sender to
resend it and it happend again and again.
The problem was int the Webshield (McAfee). In our site a message flow
though our antispam system, the to the webshield and from there to GWIA.
What happened is tha in some circunstances a message goes in the Webshiled
and doesn�t go out. So I send a message to 10 users and all of sudden only 9
of them go to GWIA, and Webshield logs the error in Wiondows events, stating
that it was not able to put the message in out queue.

I�ll keep looking for other errors jus to be shure that the problem is
solved.

Regards,

Marcos Vianna

"jgrubbs" <jgr...@no-mx.forums.novell.com> wrote in message
news:jgrubbs...@no-mx.forums.novell.com...
>

> We will watch for an update from you.