Login to Webaccess

[c.bra...@groencollegegoes.nl]

G'day all

Novell 5.1
GroupWise + WebAccess 6.5

We have a user that can access her mail if she is logged into the network.
But not if she is trying to use WebAccess.
I have tried all the usual: she has a password, the password has been
changed, single sign on (Her GWise account, tools, security) is also
selected.
In COne | user account | GroupWise tab | Change GWise password | Password
caching, Single sign on and eDir authetication are all selected.
Have also performed a GWcheck. Not structural rebuild, but Analyse/fix.
I have also compared her account with others that can use the webmail and
I cannot find any discrepancies.

Is there a TID over this problem? What can I do next?

Thanks
Colin

[Jim Michael]

What exact error is she seeing when she tries to log in? Does it happen when
you try webaccess from the local lan, or only from the Internet?

--
Jim
NSC SYsop

[cbra...@groencollegegoes.nl]

There isn't any error; when she tries to login to webmail the program
comes back with the standard reply if one types the incorrect name or
spells the password wrong: that the name and or password is incorrect.

As I mentioned earlier, via ConsoleOne I changed the password and then
tried to login, to no avail. I even tried it through NWAdmin.

Colin

[Jim Michael]

cbra...@groencollegegoes.nl wrote:

> As I mentioned earlier, via ConsoleOne I changed the password and then
> tried to login, to no avail. I even tried it through NWAdmin.

turn on verbose logging at the webaccess agent, and see what it says when
she tries to log in.

You didn't answer my question regarding "where" she's trying to log in from.
Is it on your local LAN, or is she on the Internet (eg. home)?

--
Jim
NSC SYsop

[c.bra...@groencollegegoes.nl]

I'll switch on the verbose logging at the Web Access agent and see. I'll
check it anyway, for that matter.

About where she is logging in from: I wasn't clear about it, I suppose.
its the Internet. In the LAN we use the Groupwise client, no prob. But
the webmail...

Colin

[Jim Michael]

c.bra...@groencollegegoes.nl wrote:

> About where she is logging in from: I wasn't clear about it, I suppose.
> its the Internet. In the LAN we use the Groupwise client, no prob. But
> the webmail...

Ok, is there any possibility to try webaccess from within the LAN? This
would eliminate any potential proxy servers whe may be going through when
using her home internet provider.

--
Jim
NSC SYsop

[stefan...@yahoo.de]

Hello

I have the same problem. It dosn't matter where I start the webaccess (LAN
or Internet). I just get the message login failed on webaccess agent. When
I write a wrong password, the error message is "password is incorrect".

Stefan

[Jim Michael]

stefan...@yahoo.de wrote:
>
> Hello
>
> I have the same problem. It dosn't matter where I start the webaccess (LAN
> or Internet). I just get the message login failed on webaccess agent. When
> I write a wrong password, the error message is "password is incorrect".

I'm stumped, then. You may have to open an incident with Novell on this if
no one jumps in with another suggestion. Sorry!

--
Jim
NSC SYsop

[Axel Schneck]

Hey..here's another one with the same problems.
We're using GW 6.5. I have two webaccess gateways, one in the intranet and one in the dmz for user coming through the internet.
We have some users (currently I know 2) that cannot login with webacces while the normal groupwise Client is working. Webacces (and postoffice) always saying the password is wrong, but it isnt.
Searched the knowledge base, found some TIDs and tried them all.
Recreating gwac.db in gateway dir
repairs on users mailbox
change passwords
manually sync

nothing helps.

Because I have thesame error on both webaccess machines I think it couldnt be a problem on the webaccess, I think it must be a problem on the master groupwise server (where the mta and po resides). But I have no more ideas. Deleting the users mailbox isnt a solution.

>>> Jim Michael<jkmi...@myrealbox.com> 27.01.2004 15:55:01 >>>