Auto - FWD: Rule

[emailqu...@novell.com]

I set up a rule to auto-fwd certain email to a few different GW
recipients.
It seemed to work at first but now they are not getting the emails.
I checked the sent items and they were all there but properties of each
FWD said they were retracted at the same time they were sent???. I do not
have any rule or option set to auto delete?

Please help.

[Uwe Buckesfeld]

emailquestions,

please post the rule here so we csan try duplicating the problem. Also post other rules here set up for the same
account, maybe they interfere wth the rule which doesn't work.
And please tell us about your Groupwise version/SP level.

Uwe

--
Novell Support Connection Volunteer SysOp
Please don't send me support related e-mail unless I ask you to do so.

[emailqu...@novell.com]

We have GW 6.5 Sp1
I have set a rule, and it's the only rule for this client, that when he
recieves an email from a certain internet address, it will then be
forwarded to his co-workers.
We upgraded from GW 5.2 a few months ago and I remember having the
problem then but figured it would be corrected with 6.5.
It seemed strange that it would work for a while and then later ( few
days or a wekeek) begin to auto retract as soon as it tried to fwd. If I
made a small change and refreshed the rule it would seem to work for a
while again. I figured this must have happened to others?

[Uwe Buckesfeld]

emailquestions,

odd. Did you try deleting the rule and recreating it from scratch?
I'd also perform standard checks on the user database.

[emailqu...@novell.com]

This happens on all user accts.
I just created a new user and created this rule and it works for a while
then starts retracting as soon as it send it's auto-fwd.???

[Uwe Buckesfeld]

emailqu...@novell.com wrote in news:FaVMb.12780$VM1....@prv-forum2.provo.novell.com:

> I just created a new user and created this rule and it works for a while
> then starts retracting as soon as it send it's auto-fwd.???

Please post the exact rule, I cannot duplicate it so far.

[emailqu...@novell.com]

The rule is when mail is received from "na...@domain.com", fwd
to "internal recipients".

You may not be able to reproduce this. The strange thing is that it will
work for a while (2 days maybe 2 weeks) then they stop getting the fwds
and when I look at the sent tiems folder it shows the rule did send but
retracted it right away so the recipients never see it. I was hoping
someone else had this problem and knew of a fix.

Here's another issue with 6.5 you can probably reproduce.
Editing posted appointments.
Open calendar. Double click a time under appointments area and set an
appointment.
Click OK.
Now double click the appointment from the calendar view again and edit
the text in subject line and click the Post button to save your changes.
When my users do this GW locks up and sometimes crashes.

6.5 has been nice but now we're getting more and more little problems
after I convinced them NOT to go to Exchange. :(

> emailqu...@novell.com wrote in news:FaVMb.12780$VM1.1004@prv-

[Uwe Buckesfeld]

emailquestions,

forgot: Which SP level are you on? SP1?

[Uwe Buckesfeld]

emailquestions,

You are right, it is hard to reproduce. I'll ask if somebody else has seen this before.

As for the other problem: I cannot reproduce it here. 6.5 with a pre-SP2, so maybe it's worth a try.

[emailqu...@novell.com]

GW 6.5 SP1

The appointment issue works OK for you?
Did you click on a date/time from calendar view (not from the button on
the toolbar for new appointments)to create the original appointment and
then reopen it, edit, and try to repost?
This is strange.

Thanks for looking into this anyhow.

[Uwe Buckesfeld]

emailqu...@novell.com wrote in news:p9jNb.1191$zt3....@prv-forum2.provo.novell.com:

> GW 6.5 SP1

Thanks. Hang on, I'll ask.

> The appointment issue works OK for you?

Yes, I followed your instructions :-)
I have no SP1 client available.

[emailqu...@novell.com]

Are you using GW 6.5 SP2?
I was only able to find the beta client for SP2.
Do you know when the full release of GW 6.5 SP2 will be ready?

> emailqu...@novell.com wrote in news:p9jNb.1191$zt3.1148@prv-

[emailqu...@novell.com]

I just tried the beta SP2 clinet and still no luck.
Once I try to save the edited appointment by clicking the post button the
client hangs for a few seconds and then the entire client crashes.
This happens on any pc I try too, all XP so far.

> emailqu...@novell.com wrote in news:p9jNb.1191$zt3.1148@prv-
forum2.provo.novell.com:
>

[Uwe Buckesfeld]

emailquestions,

you are correct, there's no release version of the SP2 client. There's no fix release date, just keep an eye on the
newsflash forum. The release will be announced there.

Care to start a new thread with the odd posted appointment problem? Maybe somebody else is able to
reproduce it. The problem is hidden from the eyes of the other forum participants in this thread :-)

[Uwe Buckesfeld]

emailquestions,

I asked: This issue has not been officially reported before.

No fun to troubleshoot this. Can you set up another similar rule and see if it does the same?
Also does anything special happen when the rule stops working?

[Cor de boer]

Hi there,

We do have the same problem with Groupwise 6 SP3
Only we do a reply to one user in the same postoffice en after that we
move the message to a specific folder.
After 4 months, with SP1 it was 2 months!!!, the forwarded mail will
be retracted immediatly, and the message is moved to the folder
according the rule.
If we recreate the rule, it works again for a period of 3 to4 months.
We have checked clients. mailboxes etc.
This problem is not only happens with one user, but several.

It is only one simple rule with no conditions, only for received mail
and as action a forward to a specific user and move message to a
specific folder, no date or time conditions.
It seems also be a problem in Groupwise version 5.5.

Cor

emailqu...@novell.com wrote in message news:<lSxMb.11558$VM1....@prv-forum2.provo.novell.com>...

[Cor de boer]

Hi Uwe,

We also have the problem of retracting mail with a simple forwarding
rule to one member (in the same) postoffice

It wil work for 3 or 4 months and than will start retracting the mail
immediatly after sending the message.
The rules seems to work correctly, but after recreating the same rule
it will work again for a period of time.
The current version of Groupwise client in use is 6 with SP3, it was
happend a few days ago with this version.
With the previoue Client versions the period was 2 months!
I can't figure out why this is happening end especialy this period of
time.
Because i see this problem on this forrum, I found it neccesary to
reply!

We do have this problem on several users!

Kind regards

Cor de Boer

Uwe Buckesfeld <u.buck...@myrealbox.com> wrote in message news:<Xns947393D2E7149b...@130.57.1.73>...

[Uwe Buckesfeld]

Cor,

as I said, troubleshooting is hard for such a situation. No idea what to do. Actually *I* would open an incident with
Novell.

[Cor de boer]

Hi Uwe,

I know it is hard to find the problem!
Thanks for looking at the problem!

Kind regards

Cor

Uwe Buckesfeld <u.buck...@myrealbox.com> wrote in message news:<Xns9477B95B3AC09b...@130.57.1.73>...

[Alan McCain]

I thought I had this figured out so that it seemed to correspond to the
expiration time of a message. So if my unread messages are set to expire
after 31 days, the rule would start automatically retracting messages after
the rule had been in existence for 31 days. But I don't have any firm dates
of when rules were created to confirm that right now. Just a thought...

Alan

>>> Cor de boer<cor.d...@interaccess.nl> 1/21/2004 8:07:19 AM >>>

[Uwe Buckesfeld]

Alan,

now that's a thought, but I have no chance to test it with GW6.0
Can you try and verify it with an absurd retention policy, e.g. 3 days?

[Alan McCain]

Will do.

>>> Uwe Buckesfeld<u.buck...@myrealbox.com> 1/30/2004 9:51:15 AM >>>

[Gert]

Alan wrote before :

This happens on all user accts.

I just created a new user and created this rule and it works for a
while
then starts retracting as soon as it send it's auto-fwd.???

Isn't this the fact that GW6 instead of GW5 stops rules if the thing
happens three times in a row or something like that? Was introduced to
GW6x for stopping loops.

- Gert
GWCheck.com

[Uwe Buckesfeld]

g...@gwcheck.com (Gert) wrote in
news:3965895b.04013...@posting.google.com:

> Isn't this the fact that GW6 instead of GW5 stops rules if the thing
> happens three times in a row or something like that? Was introduced to
> GW6x for stopping loops.

The feature that a rule replies once per sender? Shouldn't have any effect on forward rules, IMHO.

[Alan McCain]

I did some testing over the weekend. Using a test user account, the default
expiration period for the account was 31 days. I set up a forwarding rule
on Friday and scheduled a message to be sent to that account each day over
the weekend and today (Monday). The forwarding worked fine. When I go into
the sent items for the test account and look at the expiration date for each
of the auto-forwarded messages, it says 3/1/2004. So it, indeed, looks like
that attribute is saved when you create the rule. When I hit 3/1/2004 then
each message will be retracted automatically. So I went into the send
options for that mailbox and unchecked the Expiration Date feature, exited
GW, and went back in and created another forwarding rule. When I test it
and look at the sent items properties of the forwarded message, it says
there is no expiration date. I assume the rule would work indefinitely.
Perhaps you could pass this on to the GW programmers.

>>> Uwe Buckesfeld<u.buck...@myrealbox.com> 1/31/2004 10:07:22 AM >>>

[Uwe Buckesfeld]

Alan,

thanks! I forwarded what you found, haven't managed to reproduce it myself yet.