remote PO can't see library

[alb...@psychemedics.com]

Hi,

We've got a GW 5.5.3 system with a Primary Domain, PO, and GWIA.
Additionally, we have an External Domain and PO at our (remote)
administrative office. We have been running a DMS Library locally for 2+
years with no real issues, but now we would like to create a new one for
our Sales Team. Most of our Sales Team connect to our local network (via
either dial-up or broadband VPN) and should have no problem seeing the new
Library; however, our remote office cannot see the Library from the GW
client. This office resides on a separate private LAN that is connected
to our LAN via a VPN. GroupWise email traffic between the 2 networks
routes with no problems. Any ideas as to why we can't see this new
Library from the remote office?

Many thanks,

Al Sears

[alb...@psychemedics.com]

Hi Danita,

Thanks for responding to my question. I've tried sync-ing the library,
but so far there has been no effect. To be sure that I understand you:
Sync-ing the library will propagate the info therein to our remote PO
(across our VPN), where that PO's users will be able to access the
contents of this library remotely. What am I missing? When I try to
access the library via the remote client (using 'Tools -> Options ->
Documents'), I keep seeing "There are no document libraries available."

What port does the sync information use? I think it's unlikely, but I can
check to see if the firewall is blocking the sync info.

I have your Sybex GW 5.5 Admin text, but I'm not finding anything to
assist with this issue. Any other tips?

Thank you for your time. Regards,

Al Sears

> The client reads the library info from the DMSH.DB file in the post
> office that it connects to. I'd try synchronizing the library,
> because it doesn't seem to have replicated.
>
> --
> Danita Zanrè
> Novell Support Connection Sysop
> Planning a GW6.5 Upgrade? You need the GroupWise 6.5 Upgrade Guide
> http://www.caledonia.net/update65.html
>

[Barry Merchant]

I note in the first post that this is an external domain. I have never
tried this, but I can't see this working. If you need to give them
access via the GW client you will have to merge the systems so that
there's becomes a secondary.

If you hust need them to see documents, you could take a look at the
web publisher component of WebAccess. They could then access with a
browser.

--
Barry Merchant
NSC Volunteer SysOp
*** no email unless requested please!! ***

[alb...@psychemedics.com]

Thanks Barry. I was suspicious of our external domain, but unable to find
direct mention of it with regard to this problem. If I may ask, what are
your thoughts as to why it won't work (not that I doubt you, just curious)?

WebAccess sounds like a good compromise for us, and we'll (IT Dept) just
handle the library administration.

Regards,

Al Sears

[Barry Merchant]

This is a fundemental design issue in GW. Whilst you can link external
systems and get *some* benefits, much of the advanced features don't
carry across.