Pusle accounts - can't get in

ashmoore

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Jun 4, 2010, 4:56:03 PM6/4/10

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As I can't get my login working, I have no clue who to call for support
;-)
All of the pulse emails (and the password reset emails) get rejected by
our mail system because the pulse email system sends with an invalid
HELO.
Anyone have some pointers to send me in the right direction?

Thanks!

--
ashmoore
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Jim Henderson

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Jun 4, 2010, 5:04:17 PM6/4/10

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On Fri, 04 Jun 2010 20:56:03 +0000, ashmoore wrote:

> As I can't get my login working, I have no clue who to call for support
> ;-)
> All of the pulse emails (and the password reset emails) get rejected by
> our mail system because the pulse email system sends with an invalid
> HELO.
> Anyone have some pointers to send me in the right direction?

Is the e-mail address used the one that is tied to your Novell Login
account here? (I don't want to post - or ask you to post - your e-mail
address)

I know one of the guys who was involved in setting this up, and I can
ping him with that detail and see if he can diagnose the issue.

Jim

--
Jim Henderson, CNA6, CDE, CNI, LPIC-1, CLA10, CLP10
Novell Technical Training

ashmoore

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Jun 4, 2010, 8:16:02 PM6/4/10

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Thanks Jim,
yes it is the same email as my account.
Your help is much appreciated!!

Jim Henderson

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Jun 5, 2010, 4:31:42 PM6/5/10

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On Sat, 05 Jun 2010 00:16:02 +0000, ashmoore wrote:

> Thanks Jim,
> yes it is the same email as my account. Your help is much appreciated!!

Sounds like someone beat me to escalating this, am told it's being looked
into.

ashmoore

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Jun 5, 2010, 5:46:02 PM6/5/10

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Thanks for checking Jim

warper2

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Jun 8, 2010, 11:44:11 PM6/8/10

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ashmoore wrote:

>
> Thanks for checking Jim
>
>

When did they hand out the logins? I was at BS and still have received
nothing.

Thanks

ashmoore

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Jun 9, 2010, 9:36:04 AM6/9/10

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apparently a while ago, but it looks like the email system is rather
suspect, so if you are running any of the standard settings to cut down
on junk mail etc - the invite will not get through.
Any inbound pulse mail we get is rejected for having an invalid HELO.

Massimo Rosen

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Jun 9, 2010, 11:04:00 AM6/9/10

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Hi,

ashmoore wrote:
>
> apparently a while ago, but it looks like the email system is rather
> suspect, so if you are running any of the standard settings to cut down
> on junk mail etc - the invite will not get through.
> Any inbound pulse mail we get is rejected for having an invalid HELO.

FWIW, that's fixed now. Not that it helps past email, but worth noting.

CU,
--
Massimo Rosen
Novell Product Support Forum Sysop
No emails please!
http://www.cfc-it.de

ashmoore

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Jun 9, 2010, 12:46:03 PM6/9/10

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It is indeed fixed!
I have just done the password reset and actually received the email.

If you know the email account you were registered on, you can just
request the password reset.

Thanks to everyone that helped out!

warper2

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Jun 11, 2010, 10:35:25 AM6/11/10

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ashmoore wrote:

>
> It is indeed fixed!
> I have just done the password reset and actually received the email.
>
> If you know the email account you were registered on, you can just
> request the password reset.
>
> Thanks to everyone that helped out!
>
>

Can someone tell me how do I get access since I never received the email?
Is there a website suppose to go to?