C2C HOT POSITION – Servicenow
Md Imtiaz
PLEASE EMAIL TO ONLY imt...@marksitsol.ai
ServiceNow Developer/architect
Madison WI(relocate)/Nashville, TN
Work Arrangement: Remote
Summary
The ServiceNow Developer will design, configure, and deliver advanced ServiceNow solutions with a focus on Customer Service Management (CSM) and Public Sector Digital Services (PSDS). This role supports digital transformation initiatives, enhances citizen service delivery, and streamlines case management processes within the State of Tennessee. The developer will collaborate closely with stakeholders to gather requirements, build scalable and compliant solutions, integrate with external government systems, and support ongoing enhancements aligned with public sector standards.
General Responsibilities
Solution Design & Development
• Configure and customize ServiceNow CSM and PSDS modules to meet public-sector needs.
• Develop workflows, case lifecycles, business rules, and automated processes.
• Build integrations with external government systems and data sources.
• Create Service Portal experiences and self-service interfaces for citizens and staff.
Implementation & Delivery
• Collaborate with business users and program teams to translate requirements into technical solutions.
• Implement features that support proactive service delivery, transparency, and user engagement.
• Ensure all solutions follow scalability, performance, and compliance requirements.
Integration & Support
• Integrate ServiceNow with legacy platforms, CRM/ERP systems, and third-party applications.
• Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.
• Maintain thorough documentation of configurations, customizations, and integration points.
Governance & Best Practices
• Adhere to ServiceNow development standards and coding best practices.
• Ensure compliance with public-sector security, accessibility, and data-privacy requirements.
• Participate in code reviews and contribute to continuous platform improvement.
Qualifications
• Hands-on experience with ServiceNow CSM and/or PSDS modules.
• Strong knowledge of ServiceNow architecture, modules, and integration methods (REST, SOAP, etc.).
• Proficiency in JavaScript, Glide API, Flow Designer, and Integration Hub.
• Experience with Service Portal development and custom UI/UX components.
• Background in platform security, access controls, and compliance.
• 3+ years of ServiceNow development experience.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs.
• Familiarity with platform upgrades, health scans, and performance best practices.
Preferred Qualifications
• ServiceNow Certified System Administrator (CSA).
• Experience working in Agile/Scrum environments.
• Knowledge of
public-sector service delivery frameworks and citizen engagement models.
If you're interested in this
opportunity, please share a copy of your updated resume along with the
following details:
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If you are not interested, please feel free to forward this opportunity to anyone in your network who might be a good fit.
Thank You
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Imtiaz
Senior Recruiter, Marks IT Solutions
214-247-6322 | www.marksitsol.ai |
Irving TX