VideoCanvas missing after App Store purchase

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Ralf

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Sep 19, 2011, 6:27:51 PM9/19/11
to Norrkross Movie

I bought VideoCanvas on the App Store (I was running a 1.something
version of Norrkross and finally wanted to upgrade) but after the
download & install, I can't find the actual application anywhere. App
store just flags it as installed. This is probably an App Store
problem, not VideoCanvas, but I just thought I'd check on here too
just in case anyone has seen this problem before...

Thanks,

Ralf

Martin Wennerberg

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Sep 21, 2011, 10:40:18 AM9/21/11
to norrkro...@googlegroups.com
Thanks for purchasing VideoCanvas, Ralf!

Search for it with Spotlight (the magnifying glass a the top right).

If you had a Norrkross Movie version installed it might have been replaced with VideoCanvas but with the old name. I think the App Store searches for installed app installation and put's the new download at the same location.

You can also delete all versions of Norrkross Movie and VideoCanvas and then install it again from the AppStore. Put them all in the trash, empty it, log out and log in and find it in the App Store.

Martin

Ralf Muhlberger

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Sep 21, 2011, 4:22:08 PM9/21/11
to norrkro...@googlegroups.com

Thanks Martin -- it was the second that I ended up having to do, although I moved the old versions to an external drive and then ejected it, rather than deleting them, for safety's sake :-)

Ralf

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