moorkas esmand hamund
Salvador Baltimore
If you can connect a Netflix compatible computer, Smart stick, smartphone, tablet, Blu-ray Disc player and/or media streaming device to your TV, you can watch Netflix content on the affected TV.
Please visit for a list of devices that still operate with Netflix.
As part of your initial setup, you will be asked to establish your Wi-Fi connection while following the on-screen prompts.
If a change is required after the initial setup, visit Stream TV - Add a Wi-Fi Network to learn how.
If you get an error screen while your Stream TV is updating, perform a factory reset. Visit Stream TV - Factory Data Reset (Powered On) to learn how.
If the factory reset does not fix the issue, contact us.
Refer to Stream TV - Pair Voice Remote for help pairing your remote with your Stream TV device.
You can also use your smartphone as your Stream TV remote. Visit Stream TV - Set Up Remote Control App to learn how.
If you need to replace a defective remote, contact us.
You may return any equipment or devices you purchased from us for any reason within 14 days of purchase. You may also return any Defective Equipment to us within 1 year of Equipment purchase or activation, whichever is earlier. If you return Equipment, we may replace it with a new or refurbished item, or we may refund payment to you. Contact us before you return any defective equipment.
Visit our Return Policy for more information.
Cold booting your TV is a little different than simply turning it off and back on. When you turn it off, it is really in standby mode. A cold boot actually shuts the TV down and reboots it, like restarting a laptop. This can solve issues you may be having with apps, glitches in the menu, picture issues, etc.
To download the latest software updates, visit the Samsung Download Center. You can either select your Product type and then search for your Smart TV or monitor, or select Search your model number to access the support page for your specific model. On the Support page, locate the firmware file for your device under Downloads. If you find multiple firmware versions, install the newest version. Select Download next to the firmware version to download the compressed file.
Your device will search the USB drive for the update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically.
After rebooting things a few times, and trying both WiFi and Ethernet, the issue was still not resolved. I called the number on the screen, and the tech I reached had me reboot things again. She hinted she was doing something at her end, but was quite vague. After the third sequence of rebooting the modem, and the PVR, it started working. She couldn't give me a good explanation just "maybe there was an update or a power outage recently". (We also had a 7 second delay on the phone line, which she acknowledged was her end, and made communication very difficult).
I don't know if there's been a software update on the PVR, but there certainly has not been a power outage. My Internet is 1Gb/s, and it runs very well, testing at a consistent 936Mb/s down, and about 700Mb/s up, on a wired connection. I should also note that watching Fibe on my other devices, including Fire TV on the same TV works just fine. It's just the PVR.
The tech didn't really understand what it meant to be hard-wired with Ethernet. She had me try with WiFi also (same issue). She had to put me on hold to ask someone about how to deal with me being hard-wired, so I'm not confident she fully understood, and maybe didn't actually do anything at her end.
The real issue now is that it wasn't a one-time issue. It just it did it again today. Any channel would work for about 5 seconds before the blue screen would come up. Rebooting the PVR did not solve it. Although the Internet was running just fine, (as was Fibe on my other devices), I rebooted the modem, then the PVR again. It's working again now - it's been 15 minutes without failing, but I'm not sure for how long it will last before it happens again.
Check out this How To: Fibe TV not working? Try these quick fixes It includes some troubleshooting tips, and if those don't work there is also information on using our Virtual Repair tool . We recommend using the Virtual repair tool right when the issue occurs.
Based on a suggestion from a Bell tech who called me to discuss the issue, I moved my home-phone wireless base station, which had previously been located mere inches away from the Bell PVR set-top box. It has been almost two weeks now, and the problem HAS NOT RETURNED!
I hope that I am not jinxing the situation, but it appears that the issue has been resolved. My set-top box is connected to the HomeHub wia wireless connection, and cordless home phones have been know to interfere with wifi signals, so it all makes sense. I just wish that someone would have noticed this BEFORE they swapped out my PVR as part of the troubleshooting, and I lost three month's worth of recordings!
Nobody on our community Facebook page is reporting any similar issues. There's no equipment outside my house. The fibre comes out of the ground, right into my house, and into my modem. The Internet runs flawlessly, so I doubt a network issue. I've rebooted numerous times.
Warning - very disgruntled Bell customer here. I jumped ship from my previous cable provider (of several decades) and joined Bell because of their sweet fiber promos last November. Honestly it has been a gong show from the start. I am now on my 4th HH4000 modem, and my 2nd set-top box, having endured at least a half-dozen technician visits in the 5 short months I have been a customer. The recurring issue is that my TV service keeps dropping. It is almost like clockwork - every 4-5 days I will turn on my TV. Everything will be fine and then after 10 seconds or so the image will freeze, then I will get a blue screen and it will say "something went wrong" blah blah blah Error Code 101. If I change the channel, the next channel will be fine for about 10 seconds, and then exact same thing happens... Internet service is fine (> 1 Gbps) and home phone is fine. I know that I can resolve the issue by rebooting the HH4000, but why should I have to???? Rebooting the set-top box does NOT fix the issue.
The Virtual repair worked (because it reboots all the boxes as part of its repair sequence), BUT it also said that as part of the "Outside Hardware Check" that "we made a change to improve your service". Nowhere in the summary does it give details around what change or changes it made, so I have no idea if this is just a gimmick, or if there was truly a change that needed to be made (that 5 unique Bell technicians all overlooked).
The last visit (Friday 4/22), after I explained the situation to the tech, he suggested we switch out the PVR box instead (and leave the HH 4000 alone). That is what we did. And in that case, I ended up losing all the PVR shows I had recorded (although granted I can still see them via the app on my phone).
The set-top boxes (I have two - the fancy one with whole-home PVR, and the "dumb" one that does not have its own internal PVR) are connected to HH 4000 over Wifi. Both have strong signals, and aside from when everything goes very wrong, the system is otherwise stable, picture is decent, no issues with pixelation, etc.
The techs don't share much about what they do at street level, but during one visit, the tech, after having spent an hour working inside the street box, came back to tell me "I honestly don't know how your unit was even functioning. There are two sets of connections inside the box - one set for Alcatel, and the other for Huawei. Your connection was connected to Alcatel. It should be connected to Huawei. I fixed that for you. Your problem should be solved now Mr. Zanin."
90f70e40cf