When registering a new magicJack device, you will be presented with an option to upgrade an existing device, if you have access time remaining that exceeds the free time that comes with your new device.
To locate the magicJack Device serial no, please check on the back of the device and look for S/N it starts with letter A. If in case you are unable to locate the Serial number on the back of the device, please follow either of the method -
THE APP DOES NOT PROVIDE ANY EMERGENCY CALLING OR TEXTING CAPABILITY. You are responsible for obtaining or accessing third party products and services required to use the Services (such as a compatible smart phone or tablet and high-speed internet access) and for paying any fees for such third-party products and services.
Calling and Texting Restrictions. Calling to numbers within the United States and Canada, and texting and other services provided by magicJack, are based on normal, non-excessive use. If we become aware of unreasonably excessive use of the Services, including but not limited to, usage that is extraordinarily greater than the average customer usage, or calling more than 50 different telephone numbers per day, or forwarding calls from your App for longer than a two week consecutive period, or systematic or intentional misuse, we reserve the right, in our sole discretion, to terminate your use of the App and Service immediately, and you will not be entitled to get a refund of Fees you may have paid to us. Calling does not include calls to Alaska or the Yukon and Northwest Territories of Canada or calls to non-8YY calling card, platform, conference or chat lines, for which additional fees will apply. Porting an existing phone number is subject to an additional fee, and may not be available for all numbers. Annual and monthly fees quoted do not include initial purchase of magicjack device or devices (which includes 1 year of service) or shipping, administration and regulatory fees and taxes as applicable. magicJack is not a substitute for traditional landline service. Subject to our applicable terms and conditions, laws and regulations, located here: help.magicjack.com/faq/saps/.
Calling and Texting Restrictions. Calling to numbers within the United States and Canada, and texting and other services provided by magicJack, are based on normal, non-excessive use. If we become aware of unreasonably excessive use of the Services, including but not limited to, usage that is extraordinarily greater than the average customer usage, or calling more than 50 different telephone numbers per day, or forwarding calls from your App for longer than a two week consecutive period, or systematic or intentional misuse, we reserve the right, in our sole discretion, to terminate your use of the App and Service immediately, and you will not be entitled to get a refund of Fees you may have paid to us. Calling does not include calls to Alaska or the Yukon and Northwest Territories of Canada or calls to non-8YY calling card, platform, conference or chat lines, for which additional fees will apply. Porting an existing phone number is subject to an additional fee, and may not be available for all numbers. Annual and monthly fees quoted do not include initial purchase of magicjack device or devices (which includes 1 year of service) or shipping, administration and regulatory fees and taxes as applicable. magicJack is not a substitute for traditional landline service. Subject to our applicable terms and conditions, laws and regulations, located here: help.magicjack.com/faq/saps.
MagicJack VOIP service is a computer peripheral that, in combination with telephony service from the related YMAX Corporation, provides VoIP services. In 2011 the company introduced MagicJack Plus, which no longer requires a computer (but still requires the user to have an Internet service provider).
The MagicJack device works exclusively with the company's captive landline supplier and competitive local exchange carrier; YMAX. Voicemail is stored on the MagicJack servers and is delivered via direct telephone access, and email with WAV audio file attachments. Downloadable feature upgrades for the MagicJack USB dongle are available from third-party software companies.
The firm's first product, introduced in 2007, is a USB device that has both the software necessary to place Internet-based telephone calls via a customer-supplied high-speed Internet connection and the electronics (technically known as a subscriber line interface circuit) which allow conventional landline telephones to be plugged directly into the device.[3]
In September 2011, the company introduced MagicJack Plus, which does not require the use of a computer after its initial online registration and account set-up procedure. The device connects directly to a modem or router's Ethernet port and has a standard phone jack (which allows a phone to be connected to the device) as well as an AC power adapter that plugs into a standard U.S. electrical outlet.[4]
The products are promoted through television infomercials and a website. The company's website attributes the invention of MagicJack and the founding of YMAX to Dan Borislow, who has numerous patent claims pending on voice-over-IP (VoIP)-related technology.
In January 2008, PC Magazine reviewed MagicJack[6] and rated it as Very Good. It also received their Editors' Choice award. In February 2009, PC Magazine re-reviewed magicJack[7] because of dozens of complaints received about the support for the device. As a result, PC Magazine reduced its rating of MagicJack from Very Good to Good, saying the company's technical support was "severely lacking."[8] The company offers support via web-based chat.
In September 2011 MagicJack began offering local number portability, with an annual fee to keep the "ported-in" number. This allows customers to keep their existing phone numbers when switching to MagicJack. The company charges its customers to transfer their telephone number out of their MagicJack telephone service into a different telephone service provider. Not all US area codes are available.[14]
3.b Outgoing Calls:"Once you have registered your MagicJack device you have agreed to these Terms of Service. You may now elect to choose the feature allowing you to make free outgoing calls over the Internet. You can make free calls to other MagicJack device users located anywhere in the world, and to subscribers on traditional telephone networks or wireless networks in the United States. You will not have the ability to call any number that would require the addition of any charges to your phone bill, such as 900 or 976 numbers or any other 'fee per call' type service."[15]
4. What Is Free and What is Not:"We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms, and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier. We may provide for a fee, premium prepaid services, which may be powered by YMAX Communications Corp. (YMAX) and may include some inbound, international, conference, platform, and outbound calls that receive a recording and certain calls to non-ILEC areas, and the rates for those services will be governed by listed price lists or tariffs. International calling purchases expire six months after purchase. MagicJack, YMAX Communications Corp. (YMAX), and/or Vocal Tec may make available to you, for an additional fee, enhanced versions of the MagicJack and/or MagicJack Plus device or MagicJack APP Software (Upgraded Software) that provide new features and functions."[15]
Originally MagicJack did not provide an uninstallation method in either the software or the documentation, causing a lot of users to get very upset with the company.[16] As a result, since 2010, the version for the Windows platform has had an uninstaller accessible through the "Add/Remove Programs" in the Windows Control Panel.
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