Urgent - All Apps down

Ryan Pluckrose

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Jul 16, 2025, 3:21:06 AMJul 16

to NodeChef

Hi

All of our apps are down currently and we have no access to the nidechef control panel as the whole website seems to be down. So I presume that is likely the cause, do you have any timeframes for this to be sorted?

ERR_CERT_DATE_INVALID is the error on the nodechef site

See image here of the website https://share.cleanshot.com/zkGLkpDt

Ryan

Ryan Pluckrose

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Jul 16, 2025, 3:48:02 AMJul 16

to NodeChef

I see the nodechef website is back but the apps are still down

Aleksi Volanen

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Jul 16, 2025, 6:39:19 AMJul 16

to NodeChef

I have App + MongoDB running just fine, but trying to connect to MongoDB from outside of NodeChef clusters gives certificate expired error. My app and DB are on EU-West.
I have opened a ticked with NodeChef.

Ryan please share your status as NodeChef team seems to reply only on US office hours.

Aleksi

Ryan Pluckrose

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Jul 16, 2025, 7:10:21 AMJul 16

to NodeChef

Hi Aleksi

Everything came back around 10am -ish, which was within 30 mins of their website ssl issues being fixed.

I believe NC is based in Canada?

Ryan

Aleksi Volanen

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Jul 16, 2025, 7:26:20 AMJul 16

to NodeChef

Thanks for the update! I can now see that my MongoBD connections are also working again.

Aleksi

Ryan Pluckrose

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Jul 16, 2025, 11:33:16 AMJul 16

to NodeChef

I'd still like an explanation as to why though, since it caused live customers to be down.

Ryan

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