Support....
Morten Dahl
ansatte supportpersonen fikk umiddelbart sparken etter denne hendelsen. Her
følger dialogen mellom support/innringer som førte til oppsigelsen:
"Ridge Hall computer assistant; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words
went away."
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind. Can you move the cursor around on the screen?"
"There isn't any cursor: I told you, it won't accept anything
I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where
the power cord goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's
plugged into the wall."
".......Yes, it is."
"When you were behind the monitor, did you notice that there
were two cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and
find the other cable."
"....... Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into
the back of your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle - it's
because it's dark."
"Dark?"
"Yes -the office light is off, and the only light I have is
coming in from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power outrage."
"A power... A power outrage? Aha, Okay, we've got it licked
now. Do you still have the boxes and manuals and packing
stuff your computer came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up
just like it was when you got it. Then take it back to the
store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too damn stupid to own a computer."
------
Morten
Andreas Olsen
>Dette skal vissnok være en sann(?) historie fra WordPerfect Helpline. Den
>ansatte supportpersonen fikk umiddelbart sparken etter denne hendelsen. Her
>følger dialogen mellom support/innringer som førte til oppsigelsen:
>
> "Ridge Hall computer assistant; may I help you?"
> "Yes, well, I'm having trouble with WordPerfect."
> "What sort of trouble?"
> "Well, I was just typing along, and all of a sudden the words
> went away."
> "Went away?"
> "They disappeared."
> "Hmm. So what does your screen look like now?"
> "Nothing."
*snip*
> "Even if you maybe put your knee on something and lean way over?"
> "Oh, it's not because I don't have the right angle - it's
> because it's dark."
> "Dark?"
> "Yes -the office light is off, and the only light I have is
> coming in from the window."
> "Well, turn on the office light then."
> "I can't."
> "No? Why not?"
> "Because there's a power outrage."
> "A power... A power outrage? Aha, Okay, we've got it licked
> now. Do you still have the boxes and manuals and packing
> stuff your computer came in?"
> "Well, yes, I keep them in the closet."
> "Good. Go get them, and unplug your system and pack it up
> just like it was when you got it. Then take it back to the
> store you bought it from."
> "Really? Is it that bad?"
> "Yes, I'm afraid it is."
> "Well, all right then, I suppose. What do I tell them?"
> "Tell them you're too damn stupid to own a computer."
*Måtte bare le* Når en er så dum at man tror at elektronisk utstyr funker
uten strøm, da er man korka i hue.
*Ha,ha,ha,ha*
Glenn Ivar Klausen
>
> Dette skal vissnok være en sann(?) historie fra WordPerfect Helpline. Den
> ansatte supportpersonen fikk umiddelbart sparken etter denne hendelsen. Her
> følger dialogen mellom support/innringer som førte til oppsigelsen:
>
Litt slitt, men like morosom hver gang. Mitt problem er support skjelden
klarer å svare på spørsmålene mine.
--
Glenn
Bård Standal
Morten Dahl
meldingsnyheter:m7D_3.16874$1C4.1...@news1.online.no...
> Flere slike TechUrbanLegends kan man finne på www.helpdeskfunnies.com
Den URL'en virker ikke?...
---
Morten
Gro Elisabeth
Andreas Olsen <codemann...@hotmail.nospam.com.invalid> skrev i
meldingsnyheter:38358441...@news1.online.no...<snip>
> > "Because there's a power outrage."
> > "A power... A power outrage? Aha, Okay, we've got it licked
> > now. Do you still have the boxes and manuals and packing
> > stuff your computer came in?"
> > "Well, yes, I keep them in the closet."
> > "Good. Go get them, and unplug your system and pack it up
> > just like it was when you got it. Then take it back to the
> > store you bought it from."
> > "Really? Is it that bad?"
> > "Yes, I'm afraid it is."
> > "Well, all right then, I suppose. What do I tell them?"
> > "Tell them you're too damn stupid to own a computer."
>
> *Måtte bare le* Når en er så dum at man tror at elektronisk utstyr funker
> uten strøm, da er man korka i hue.
...Så du har aldri, aldri tatt deg selv i å "slå på tv'n[*]" når strømmen
har gått...?
*= bytt ut med passende el. artikler.
GE
Johan Poppe
wrote:
>
>Andreas Olsen <codemann...@hotmail.nospam.com.invalid> skrev i
>meldingsnyheter:38358441...@news1.online.no...
>> *Måtte bare le* Når en er så dum at man tror at elektronisk utstyr funker
>> uten strøm, da er man korka i hue.
>
>...Så du har aldri, aldri tatt deg selv i å "slå på tv'n[*]" når strømmen
>har gått...?
>
>*= bytt ut med passende el. artikler.
Vel. Det er _litt_ forskjell mellom å prøve å skru på en dings,
registrere at den ikke virker, og tenke "pokker, det er jo strømbrudd,
det glemte jeg" - og å ringe til support fordi tingen ikke virker.
--
Johan Utne Poppe
"Alt det beste jeg har utgitt har vært skrevet etter midnatt"
Torgrim Eggen til Dagbladet