Download error

[Betsy]

I am getting this error when trying to download accounts:

[400] ERROR There was a problem accessing the URL for this financial
institution.

I searched the archives and found that this is a known issue with
investment accounts. That's good to know as I thought perhaps my 401K
and IRA had disappeared. :)

However, I'm also getting the error with my American Express account,
a credit card. It happens to be a Costco American Express card - would
that make a difference? Or is there another issue?

Thanks!

[Kevin Hoctor]

Sorry about the investment accounts. That is being fixed in the next
release. The American Express card should work though. Please send
your ofxlog.txt file to ke...@nothirst.com (make sure it's not going
to the forum) for review. You can find it in your ~/Library/
Application Support/MoneyWell folder. Thanks.

Peace,

Kevin Hoctor
ke...@nothirst.com
No Thirst Software LLC
http://nothirst.com
http://kevinhoctor.blogspot.com

[Betsy]

Well, we got this straightened out (thanks, Kevin!)

Now I go back to my Citibank credit card again. That was the first one
I set up, and it dutifully went out and pulled in all my transactions
since December of last year. Wonderful. However, since then when I
click on the Download button, I get the litte message that says
"Downloading OFX to Citicard", but nothing is actually downloaded. The
account detail still says Updated 6/3/09.

Is there another step that I've overlooked?

I looked in the archives and saw some reference to having to pay for
this service with Citibank. If that's the issue, why did I get
transactions the first time I tried?

Thanks.

[Kevin Hoctor]

On Jun 7, 2009, at 9:55 AM, Betsy wrote:

> Well, we got this straightened out (thanks, Kevin!)
>
> Now I go back to my Citibank credit card again. That was the first one
> I set up, and it dutifully went out and pulled in all my transactions
> since December of last year. Wonderful. However, since then when I
> click on the Download button, I get the litte message that says
> "Downloading OFX to Citicard", but nothing is actually downloaded. The
> account detail still says Updated 6/3/09.
>
> Is there another step that I've overlooked?
>
> I looked in the archives and saw some reference to having to pay for
> this service with Citibank. If that's the issue, why did I get
> transactions the first time I tried?

Hi Betsy,

If it worked the first time, it should continue to work. Please send
your ofxlog.txt file to ke...@nothirst.com for review (not this
forum). You can find it in your ~/Library/Application Support/

[Kevin Hoctor]

On Jun 7, 2009, at 9:55 AM, Betsy wrote:

> Now I go back to my Citibank credit card again. That was the first one
> I set up, and it dutifully went out and pulled in all my transactions
> since December of last year. Wonderful. However, since then when I
> click on the Download button, I get the litte message that says
> "Downloading OFX to Citicard", but nothing is actually downloaded. The
> account detail still says Updated 6/3/09.
>
> Is there another step that I've overlooked?

Hi Betsy,

After reviewing your log, I'm guessing that this is a problem with
Citibank directly. Banks do have server issues occasionally. If this
continues, I suggestion you contact them and tell them that you are
having problems connecting to this account with Quicken for Mac (don't
say MoneyWell because it will confuse them).

[Betsy Grimm]

Okay, thanks.

[U.Block]

I, too, am having problems with Citibank today. It has worked for many
months, but today I just get the "downloading" message and then
nothing appears.

-Ueyn

[U.Block]

Definitely a problem at Citibank's end. The citicards website spits
out an error if you try to download a statement in Quicken format. It
seems to work if you choose .QIF format, but that does not seem to be
a choice for unbilled activity, only for previous whole statements.

-Ueyn