Fwd: FW: JD - Guest Relation Profile

[tanya kaza]

---------- Forwarded message ----------
From: nainesh koli <nainesh.p...@gmail.com>
Date: 10 July 2014 09:40
Subject: Fwd: FW: JD - Guest Relation Profile
To: sakshibha...@gmail.com, sat...@gmail.com, shilpam...@yahoo.in, sunbi...@yahoo.co.in, aakash dagha <aakas...@gmail.com>, Amy Bhimani <amybh...@gmail.com>, Aneeta Antonius <aneetaa...@yahoo.com>, ankita harmalkar <ankit...@yahoo.co.in>, Ashutosh Shah <ashush...@hotmail.com>, BA Mithibai <Mithi...@gmail.com>, Binish Warsi <binish...@yahoo.com>, Devansh Shah <dev...@maplein.com>, Divya Mody <mithibaibm...@gmail.com>, Gaurav Keni <gaurav...@gmail.com>, Harshil Sanghavi <sanghav...@gmail.com>, Hemali Bhatt <bhatth...@gmail.com>, Hemali Marolia <hemali...@gmail.com>, Hiral Nagda <hiral...@yahoo.com>, jaza khan <jaza...@hotmail.com>, Jinal Ajmera <jinalv...@gmail.com>, jyostna patel <jyostna...@gmail.com>, karan vora <kn...@live.in>, Kasturi V <kash.r...@gmail.com>, kewal parekh <kewalpa...@yahoo.com>, Khushboo Agarwal <agarwalkh...@gmail.com>, krisha lodhavia <Krishal...@hotmail.com>, Lakshmi Nair <bcom...@gmail.com>, maitree raigagla <bcom...@gmail.com>, Mitesh Joshi <joshimi...@gmail.com>, Mithibai TY <mithibai....@gmail.com>, Neha Bhatt <nehab...@yahoo.com>, Nikhil Thangiah <nikhil...@gmail.com>, nilesh salunkhe <nilesh.s...@gmail.com>, niyati joshi <niy...@rediffmail.com>, NMBMS PLACEMENTS <nmbmspl...@gmail.com>, NMCOLLEGE BAF <nmba...@gmail.com>, pathik shah <pathi...@outlook.com>, Prachi Nunia <prach...@yahoo.co.in>, Prashant Mayekar <prashant...@yahoo.com>, Priti Gupta <prg...@gmail.com>, Pruthvi Barodia <pruthvi...@gmail.com>, Radhika Parekh <radhikamu...@yahoo.co.in>, Rajvi Shah <rajvis...@gmail.com>, Riddhi Pandya <riddhi.p...@gmail.com>, ritika gandhi <ritikag...@gmail.com>, ritika thakkar <rituth...@hotmail.com>, Ronak Shah <ronaks...@gmail.com>, RUPAL PATEL <rupalpa...@rediffmail.com>, Sagar Shah <sagar...@hotmail.com>, Sailesh Lal <saile...@gmail.com>, Sarita Mani <oswald...@gmail.com>, Shahil Shah <shahil...@yahoo.in>, Shobhit Mishra <mishra.sh...@gmail.com>, siddhi dalvi <siddhi....@gmail.com>, SONU SAHOO <sonusa...@gmail.com>, supriya chalke <supriyac...@gmail.com>, Swapnil Malpathak <swapnilma...@gmail.com>, "swee...@hotmail.com" <swee...@hotmail.com>, Tanmay agrawal <agrawa...@gmail.com>, Tejal Saraf <tejal...@gmail.com>, Tejas Gohil <tejas....@gmail.com>, Trish V <trish...@gmail.com>, TRISTY SIGANPORIA <bcom...@gmail.com>, vinit kocharekar <vinitkoch...@gmail.com>, yatin dhondekar <yatindh...@gmail.com>, darsh.ch...@gmail.com, mavadiy...@gmail.com, shik...@hotmail.com, Adishree Kulkarni <adishree...@gmail.com>, Advait Avalaskar <advaita...@gmail.com>, Alina Tellis <telli...@gmail.com>, Anil Poojari <poojar...@gmail.com>, Anish Dubey <anishd...@yahoo.com>, Anjali Nigam <anjali....@gmail.com>, anuradha mallya <anura...@gmail.com>, Aparna Singh <aparna_si...@yahoo.com>, DHAVAL SHAH <dhavals...@yahoo.com>, Divya Shetty <divyash...@gmail.com>, kalyani krishnagiri <kalya...@gmail.com>, Khushboo Lad <khushb...@gmail.com>, khushbu patel <khushbu...@gmail.com>, Kush Singh <singh...@gmail.com>, Marilyn Pereira <marilynp...@gmail.com>, Milind Tandel <milindt...@gmail.com>, neev advani <neev....@gmail.com>, neha varma <neha...@gmail.com>, Nishkala Iyer <nishka...@gmail.com>, Priyanka Bhavsar <priyanka...@gmail.com>, Rahul chaurasia <rahulch...@gmail.com>, sanchari pandya <rocket...@gmail.com>, Sejal Parmar <seja...@gmail.com>, Shweta Gurav <shweta....@gmail.com>, Siddharth Chandani <sid...@gmail.com>, Siddhi Valia <sidd...@hotmail.com>, Student Coordinators 13-14 <studentcoord...@googlegroups.com>, Trusha Shah <trusha...@gmail.com>, Umang Poddar <podda...@gmail.com>

FYI....


-----Original Message-----
From: Kavita...@itchotels.in [mailto:Kavita...@itchotels.in]
Sent: Wednesday, July 09, 2014 7:07 PM
To: Nainesh Koli
Cc: Charishma Mudbidri; Puja Thakur; Sarita.Vi...@itchotels.in; Puja....@itchotels.in; Supriya....@itchotels.in
Subject: JD - Guest Relation Profile


To Mr Koli,

Greetings of the Day!!!

As per our discussion during our meet, please find the job profile for the Guest Relation Associate/ Executive for your reference!!


                GUEST RELATION ASSOCIATE/EXECUTIVE CRITERIA


                Position Requirement

   1.   Smart, pleasing personality, confident, articulate & motivated To
      work
   2.   Height Atleast  5.4 inches Tall
   3.   Age – 22 to 27 Years
   4.   Good Communication, fluent in English, knowledge of foreign language
      would be an added advantage.
   5.   Working Hours – 9 Hours & flexible to work in Rotational Shifts
      (Morning, Afternoon, Evening, Night).
   6.   Fresher or Experienced from Aviation Background


                       Overall responsibilities of the Position

         1.     Reporting to the department as per your shift timings
         2.     Attending the daily department meeting
         3.     Taking the hand-over from the previous shift
         4.     Checking the VIP guest arrival
         5.     Giving the newspaper list for the VIPs & Welcumclub to bell
            desk
         6.     Welcoming the VIP guest and assisting them with check -in and
            check out procedures
         7.     Meet, greet and entertain guests to enhance guest satisfaction
            and encourage guest feedback on their stay in the hotel.
         8.     Checking the rooms in regards to the cleanliness and amenities
            requirement
         9.     Anticipate guest needs and exceed their specific needs during
            their stay, in order to ensure repeat visits.
         10.    Taking care of the birthday/ honeymoon guest if any
         11.    Building a good relation with the guest by checking about
            their stay and their request
         12.    Ensuring maximum guest delight by creating WOW at every
            interaction with the guest
         13.    The incumbent will be responsible to co-ordinate with
            other departments to ensure smooth & effective operations
         14.    Frequent interaction with the VIPs & the Welcumclub guest
         15.    Taking care of the sick guest and informing the
            supervisor for any major issues
         16.    Maintaining the PR register
         17.    Attending the PR function
         18.    Handling the guest request and grievances after
            consulting the front office manger
         19.    Assigning VIPs & expected arrivals for the evening & give
            rooms to the housekeeping and send amenities to be placed in
            the guest rooms
         20.    Custodian for the response rate and excellence ratio
         21.    Giving proper hand over to your colleague(s) in the next
            shift
         22.    Understand the standards of ITC Hotels and ensure the
            same are adhered to at all times


Please feel free for any assistance required regarding the same!!





Thanks & Regards,
Kavita Sawant
Guest Service Co-ordinator
Human Resources
ITC Maratha
A Luxury Collection Hotel
Sahar, Mumbai - 400 099
India
Tel No- +91 2830 3030
Direct Line - +91 2831 77 01
kavita...@itchotel.in
www.itchotels.in/itcmaratha
(Embedded image moved to file: pic03737.jpg)


ITC Hotels - The greenest luxury hotel chain in the World. Visit www.itchotels.in/responsibleluxury
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--

Regards,

Nainesh Koli
Placement Officer
Mithibai & N.M. College

Mumbai.
Ph.022-42339071.

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