FW: Auto rickshaw problem ??

[sameer...@accenture.com]

Here is solution, at least for Bangalore area. << Please keep forward, Share on FB >>>

 

You stand on the road and keep on asking the passing autos for a ride to your destination - if it's not your day, the autos will not even bother to stop; if you're a bit lucky they might actually slow down to hear your destination's name and think for a second( i always wonder if they are calculating their net profit) and then speed away. However if you are more lucky, the auto guy might actually quote you an exorbitant price and then speed away. But if it's your extremely lucky hour of the day, you might end up getting an auto which is ready to take you to the destination at meter price.

 

This search took me to the Koramangala RTO office (BDA complex) and to my surprise i found that there did exist a government system which i believe 99.99% of Bengaluru is unaware of !! 

 

The System Note the vehicle number (KA-XX-YY-ZZZZ) and email the details to tran...@kar.nic.in. Based on the prefix XX (for example KA-01),complaint will be sent to one of the ten RTO offices in Bangalore and adjacent taluk areas. Alternatively, one can also call these offices at the number given below based on the vehicle number prefix and directly lodge a complaint.

 

 

Vehicle Prefix (KA-XX) Bangalore location Phone number

 

KA-01 Koramangala           080-25533525

KA-02 Rajajinagar               080-23324104

KA-03 Indiranagar               080-25254310

KA-04 Yeshwantpur           080-23376039

KA-05 Jayanagar                 080-26630989

KA-41 Gyanabharthi           080-28602833

KA-50 Yelahanka                 080-28561366

KA-51 Electronic City         080-25735522

KA-52 NeelaMangala         08234-285598

KA-53 KR Puram                  080-25617951

 

Once the complaint is received at the corresponding office, a notice is issued to the address of the vehicle’s registered owner, requiring him/her to turn up at the RTO office within 7 working days. Every RTO has about 10 IMV’s (Inspector of Motor Vehicles) who seize the vehicles which don’t report to the RTO. The penalty levied from the auto-waalas is rs.100 under section 200.The various offences among others for which one can lodge a complaint Refusal to come to destination (Any destination!!!)

 

Demanding excess fare

Using rough language

Cheat the public, for e.g. taking longer routes.

Faulty Meter

 

There is also a helpline number - 080-22353785 available Monday –Saturday from 10:00 am - 5:30 pm on which one can call to lodge complaints.

 

The numbers speak for itself

I was shocked when I found that the Koramangala RTO office received only 5 complaints a month. With over 1,00,000 autos plying on Bangalore roads, shouldn’t it be like 5 complaints a minute?

 

What’s wrong with the system?

 

Lack of Awareness among the Bangalore citizens The system is inefficient in data gathering- emails or phone calls cannot be stored and processed properly, leading to ineffective use of these complaint data.

Converting these complaints into notices issued to vehicle owners is still a manual process Limited government officials to handle So, will our impatience always have to take a backseat? Can something be done to improve/compliment the system to make it more effective? Will we get a better platform to raise our voices democratically? Unless each of us understand and contribute, we cannot expect the system to change!!!

 

 

Information as received from Mail published in public interest.

 

 

Auto refusal

 

AUTO>SPACE>REF>SPACE>AUTO NO>SPACE>LOCATION>SPACE>TIME OF REFUSAL

 

EXAMPLE: AUTO REF KAXY1234 MG ROAD TO KORAMANGALA 5.30PM

 

SEND TO 52225

 

Auto over charging:

 

AUTO>SPACE>OVR>SPACE>AUTO NO.>SPACE>LOCATION>SPACE> TIME OF OVERCHARGING

 

EXAMPLE: AUTO OVR KAXY1234 MG ROAD TO KORAMANGALA 5.30PM

 

SEND TO 52225

police have launched three more services: four-wheeler parking notification, traffic violation pending notice and vehicle-ownership details.

 

Vehicle ownership details:

 

BTIS>SPACE>RTO>SPACE>VEHICLE NO.

 

EXAMPLE:BTIS RTO KA02XY1234 SEND TO 52225 

 

 

The customer has to send a text in a particular format and they will receive a message with the information. This is the first time such a system has been introduced in the country.At present,we have three parking lots connected to the traffic management centre.

 

 

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