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| August 2023 SPECIAL EDITION |
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| RESPONDER WELLNESS IN 9-1-1 |
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| The First First Responders, Mental Wellness in 9-1-1 |
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| In the wake of the 2020 civil unrest and Covid-19 pandemic, the city of Seattle decided to create a standalone 9-1-1 center. With the mental health, morale and productivity of employees at stake, the directors of the new center focused their efforts on employee wellness as they established new processes and policies for the agency. Hear how they did it. |
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| Building morale in 9-1-1 with supervisor support |
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| Hear from call taker and radio dispatcher Jayce Cuny about how supervisor support is helping build morale at Seattle 9-1-1. |
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| Leadership support critical for mental wellness in 9-1-1 |
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| Hear how Kevin Hauck's supervisors helped him in the aftermath of a difficult 9-1-1 call. And how he maintains his mental and physical health. |
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| Making mental wellness a priority at Seattle 9-1-1 |
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| "Being a dispatcher or call taker is a very stressful job. We work holidays. We work weekends. We work night shift... As agencies, we have to do our very best to try to create an environment where we encourage people to be emotionally and physically healthy," writes Chris Fischer, deputy interim director for Seattle 9-1-1. |
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| Recognizing 9-1-1 dispatchers as critical to public safety |
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| "A few years ago, national efforts began to formally recognize 9-1-1 call takers and dispatchers as being part of public safety. Many states, Washington included, have since recognized that they are absolutely critical to emergency response, both at the beginning of the incident and throughout the duration of the incident," writes Chief Chris Lombard, Seattle Fire Department and former interim director of Seattle 9-1-1. |
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| 9-1-1 communicators speak |
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| Hear 9-1-1 communicators speak about the things that matter to them and why they do what they do. |
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