Fishbowl Inventory Australia
Donat Ruel
OREM, Utah, Sept. 1, 2022 /PRNewswire/ -- Diversis Capital, via its portfolio company Fishbowl Inventory ("Fishbowl" or the "Company"), has acquired Red Salt, its exclusive distribution partner in Australia, New Zealand and Singapore trading as Fishbowl Australia. Fishbowl is a leading provider of inventory management software for small businesses.
Peter Osberg, CEO of Fishbowl, said, "Red Salt, led by its founder Simon Jupe, has been an integral partner for us, having served as our exclusive distributor in the Asia-Pacific region since 2011. We couldn't be happier to have Red Salt join the Fishbowl Family. The addition of Red Salt will allow us to more closely coordinate our efforts to better serve customers in that region, and expand our market-leading position."
Simon Jupe, founder of Red Salt, commented, "Fishbowl has been a great partner for us and its continual product innovation has further allowed us to grow as an organization. This integration is a natural fit, and our employees are excited to officially join the Fishbowl team."
Diversis Co-Founder and Managing Partner, Ron Nayot, said, "This highly complementary acquisition will further accelerate Fishbowl's growth. A key tenant of our investment in Fishbowl is the opportunity to expand its product offering and broaden its reach internationally. This merger is a strategic first step in achieving our collective vision for Fishbowl in the coming years."
Founded in 2001, Fishbowl is the leader in offering desktop and online manufacturing and warehouse management solution for small businesses, as well as a popular solution for enterprises looking to track assets. Its Warehouse product allow customers to automate purchasing, manage orders, track components and finished goods across multiple locations, streamline fulfillment, manage vendor and customer relationships, and provides advanced reporting and analytics. Its Manufacturing product builds on these features with customized multi-level bills of materials and advanced manufacturing and work order management. To learn more, visit fishbowlinventory.com
Founded in 2013, Diversis Capital is a software and technology-focused private equity fund with over $1 billion under management. Diversis invests in middle-market companies that can benefit from the firm's proven ability to improve and grow software companies. With a collaborative approach to investing, its Operating Partners and Strategic Advisors work alongside management teams to help build successful organizations positioned for long-term growth. To learn more, visit www.diversis.com.
Fishbowl offers and unparalleled ease of use. Our whole team was trained and up and running in hours. You simply won't find another software package with the range of features and reliability at this price range. It easily bests other software packages costing 3 times what Fishbowl costs!
After selling to a larger company, support is almost non existant, if your small thet dont seem to care. Have tried to book many support sessions and never any availability unless you want to wait 2+ months. Good luck getting them on the phone, the chat works and will waste an entire day trying to explain any issues
Fishbowl is great inventory management software. We have very large BOMs where we need to be able to track A to Z, inventory to the production line and this does the job. It is as good as you use it and then some. Easy for people to go in and track down information according to their needs, duties and positions. Helpful reports for tracking. Vendor information and history. Customer job tracking. Costing. Great customer service.
Closing jobs. Once a job or sales is closed, it's pretty much closed. Once it transfers to QB, forget it! It's nice to have the option to be able to go back a little, but Disassembling is not fun. Would like some form of CRM, integration?
Not only did Fishbowl fail to provide adequate communication during the entire process, but they also refused to give me a refund. It's outrageous that they charge such exorbitant fees for subpar service. I highly recommend avoiding this company at all costs and switching to Netsuite instead.
If anyone is considering switching to Netsuite, please reach out to me. I will do everything in my power to help others avoid the mistake I made by signing up with Fishbowl. Shame on this company for their unethical practices and shame on [sensitive content hidden] for being a liar and thief. Stay away from him at all costs if you want any chance of success with Fishbowl.
I had the unfortunate experience of working with [sensitive content hidden] as my account manager from Fishbowl. From day one, he boasted about being the best in the industry, but I can confidently say that I've never encountered a worse representation of a company.
During our implementation process, it would take [sensitive content hidden] 48-72 hours to respond to my inquiries. This delay not only hindered our progress but also showed his lack of dedication and professionalism. He lied about his capabilities from the start, painting himself as a competent account manager when in reality, he's no better than a shady used car salesman.
Despite expressing my concerns about the importance of timely communication for my business, [sensitive content hidden] continued to ignore me. It was clear that he had no regard for my needs and only cared about making a quick sale. As a result, I decided not to continue with Fishbowl and switched to a more professional ERP service like Netsuite.
Compared with operating Netsuite, the overhead is much lower, a sandbox was provided free of charge, the set up is more straightforward and the users feel more empowered to work with the system to improve the initial implementation. Its more forgiving and likely a better choice for a smaller business.
We appreciate that Fishbowl does what it says. Its not trying to be everything to everyone which keeps the implementation relatively straightforward. Fishbowl has great customer service, and their support and availability during the setup phase of implementation has been excellent!
The client/server architecture seems a little old fashioned and the integration with manufacturing QC is not very strong. Internal reporting functions aren't awesome but connectivity to Power BI enhances the experience.
From an administrator standpoint it is very easy to implement and maintain. From a end user standpoint it is very easy to train new Fishbowl users, all modules are designed with the end users ease of use in mind. Technical Support personnel are very knowledgeable and usually isolate and fix and issues quickly.
I wish the reporting side of Fishbowl was more robust, Home Care Industries is a manufacturer they rely heavily on making sure raw materials are on hand or on order to meet customer orders. Having a true MPS or MRP as part of Fishbowl with be a great enhancement.
Fishbowl has helped us save money by being able to control everything from inside and not having to hire multiple 3rd parties to make connections. Fishbowl continues to add and upgrade the software to what consumers ask for.
Fishbowl software is easy to use. I like that you always have step by step instructions and some videos to help guide you. If you don't find what you are looking for, all it takes is an email, and support helps you as quickly as they can.
The only negative issue I have while using Fishbowl software is with the reports. Even though they have multiple reports to choose from, I feel as some of them can be upgraded to include more than one product a t a time. Example, when searching for a product that was sold on a particular day, and you have more than one size of the same product, it would be nice to be able to select as many products as you want to look at versus one at a time.
Thank you so much for this review, Michelle. We appreciate you taking the time to provide your feedback. We are happy to hear that your experience has been satisfactory and will take your suggestions into consideration while we continue to make improvements.
Fishbowl has been an absolute lifesaver as our business has grown. Our processes before were incredibly manual and analog, and therefore susceptible to a lot more human error. The time we're saving not having to manually comb through printed sales estimates to and then walk around the warehouse to see if we have the inventory on hand to fulfill it them is absolutely immeasurable. So many processes are automated which has drastically improved our accuracy and efficiency, and therefore our bottom line. If we weren't using Fishbowl, I'm certain our business would not have been able to grow at the rate it has, so I firmly believe the investment has more than paid for itself, and as far as I'm aware, we're barely even scratching the surface with its capabilities.
It's software, so it's going to have its bugs now and then. Fortunately any I've noticed have been a minor inconvenience at worst; nothing has caused our data to be inaccurate in any way. Otherwise, I wish modifying reports was a little more user-friendly. If I could easily add a specific filter to a report, I could be substantially more efficient.
It handles sales order entry well throughout the manufacturing and shipping process. It also handles the purchasing of parts from different vendors extremely well. The Bill of Materials handles multiple levels of assemblies within assemblies very well.
From jump, I found out that atleast 50% of what my salesperson told me was completely fabricated or at the very least, extremely misleading. Customer service is non-existent. Earlier today I spent 2 hours on hold waiting for someone from tech support to help me. I email my rep and he doesn't email me back. I call him, he doesn't answer and he doesn't return my call.
This is so close to being halfway decent software but there are just so many odd little quirks that keep it from really being a powerful tool. Just one example - if you move a piece of inventory that you've had in your warehouse for 6 months from row 1 to row 2, the aged date resets to zero. This makes it effectively impossible for you to track your aged inventory. If you want to look up a part that you don't have in stock, you need to do an advanced search, check a box that you're looking for something not in inventory and then search for the product. If you're looking up 10 products in a row that aren't in stock, you need to repeat those steps each and every time.
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