Experience required for the Job: 0.6 - 3.5 years Annual Salary of the Job: 1.0 - 4.0 Lacs Job Location: Bengaluru/Bangalore
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Dear Candidate,
HCL Hiring - Walk-in for Technical Service Desk (B2B) - L1 for HCL COMNET @ Bangalore from from 3rd March - 7th March
Role: Technical ITService Desk ( Help Desk )-Global Support
Mention Lakshmi on top of your resume
Mandatory-Minimum 0.6 month experience in Technical Support / No freshers
Experience: 0.6 months - 3.5 years
Please mention Lakshmiprabha on top of your resume.
Job Description:-
Hiring for Analyst/Sr. Analyst
Technical Support to HCL's business clients. He / She will be responsible to provide 100 % voice suppor t to the clients and provide technical resolution. Incumbent should open for 24X7 operations.
Responsibilities :-
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Walkin date: from 3rd March - 7th March
Weekdays: Timing -1.30 pm -4.00 pm ( Wednesday - Friday)
Weekend : Timing - 10.00 am -4.00 pm (Saturday)
Please mention Lakshmiprabha on top of your resume.
Bangalore
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No - 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore - 560 100.
Contact person- Mr Venkatraju
Mention Lakshmi on top of your resume
Documents are to be carried
*Print out of Resume and Interview call letter, mention Lakshmi on top of your resume
* 2 Latest passport size photograph
*1 Government issued Photo ID card along with 1 photocopy of the same
Regards,
Lakshmiprabha.C
Hr Team
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